Northway Ford Lincoln

My Fiancé and I have both purchased new vehicles in the 10th and 11th month of 2012, one was from a local dealer and the other from northway ford. We had the greatest pleasure to have been fortunate to the 10th and 11th month of 2012, one was from a local dealer and the other from northway ford. We had the greatest pleasure to have been fortunate to have Justin Good as our sales rep. along with the help of sales manager Brian Shaw and Paul tavarnese the General Manager. I would recommend Northway to anyone looking to purchase a new ford vehicle. After making the first purchase and having such bad experience with both the sale, PDI and then the service to repair the issues of the new truck along with being so fresh in our heads we were very cautious on the other vehicle. Since the new purchase from northway they now do the service of both vehicles. More

Working with the staff at Northway Ford is a very positive experience. My husband has been dealing there for quite some time now and 3 years ago he and Paul Tavarnese convinced me to change to a For positive experience. My husband has been dealing there for quite some time now and 3 years ago he and Paul Tavarnese convinced me to change to a Ford vehicle, when I purchased my 2010 Ford Fusion. As I have low mileage on my vehicle, my trade in value was great and one week ago I purchased a 2012 Fusion and I was very impressed with my deal. I find that Paul is very upfront and honest when he is speaking to me about my choice and options. And, dealing with Elise Bradford makes the whole deal very comfortable. She takes the time necessary to make sure I understand and allowed me to think about a few things before I decided. Both of these valued, trustworthy employees let me, as a female, feel I am in good hands and very confident in the purchase of my new car and the whole transaction. I'm very pleased I made the change 3 years ago, Thanks. Heather Shannon, Paris, Ontario More

I was reffered to Rob Farrington by a friend. This was by far the best experience with any sales person that I have ever had. He was extremely knowledgable and answered every question I had. He got us a by far the best experience with any sales person that I have ever had. He was extremely knowledgable and answered every question I had. He got us a great deal and didn't pressure us in to buying. I would definately go see Rob again and reccommend him to anyone wanting to buy a vehicle. We love our Ford Escape!!! More

I just bought a 2013 Titanium Escape and I love it! The back hatch opener is a lifesaver with groceries and kids in hand. Just swiping my foot is so much easier! I love all the conveniences built into th back hatch opener is a lifesaver with groceries and kids in hand. Just swiping my foot is so much easier! I love all the conveniences built into this vehicle and it's a really nice drive. The salesman Brandon Sparkman was great and very knowledgeable. He really knew his stuff and we asked a lot of questions. Everyone was kind and helpful, not pushy-not even the girl selling the warranties! Best car buying experience I've ever had! I would suggest anyone to buy a car from Brandon and Paul at Northway Ford. More

from the second we walked on the lot chad was helpful not pushy but helpful,easy to talk to and took my sense of humour well. explained and defined very well as it has been 15 yrs since we bought last.paul a pushy but helpful,easy to talk to and took my sense of humour well. explained and defined very well as it has been 15 yrs since we bought last.paul and elise do and know their jobs so well it made everything very easy . elise was so positive and precise on explaining all other avenues. look forward to having other dealings with them in the future.we recomened people to them the same day we met them and will recomend people to northway our expierience has been great.chad and elise represent ford northway soooo good. paul watson More

Charlene was looking for a vehicle to use in her Charlene was looking for a vehicle to use in her part-time Home Staging and Decorator business Dezigner Digz. She had already had 3 mini vans and dec Charlene was looking for a vehicle to use in her part-time Home Staging and Decorator business Dezigner Digz. She had already had 3 mini vans and decided it was time to reward herself with an up-scale vehicle that could still haul her goods. Initially she was set on a lincoln Navigator, however,the ones we looked at in our price range seemed very well used. When I looked on your website and found the Expedition with all of the same options and colour she wanted I immediaely called the dealership to get more info. I was put through to Justin who I immediately felt comfortable with, and answered all of my questions, regarding mileage, maintenance and Carfax. I said I would come and take a look that morning and even though it was short notice he had it out front and washed up. After driving the truck I new I had to have Charlene at least look at it. We arrived Sat morning and after a walk around went out for a drive and within minutes she agreed it was far superior to anything elase we had seen. We sat down with Justin and began the negotiating process with him and Paul. At no time were we made to feel that they were giving us a hard time or we had to make a snap decision. In the end I believe we got a good price for the value of the vehicle. We picked it up last night and everything was in order. We sat down with Lori to do the paperwork and at no time did we feel pressured into buying anything were weren't interested in. I have purchased many vehicle over the last 58 years and can honestly say this was the MOST Pleasant experience I have had. I will definitely be back when we need another vehicle. The rating given truly represents our overall feelings. I too am in sales and Justin, I can tell you that with your focus on customer service you can't help but be succesful!! Good Luck in June. Ric and Charlene More

Everything was great from customer service to overall experience. The price was good, but as a customer it's just a hard pill to swallow and say it was great. Will definitely recommend this dealership an experience. The price was good, but as a customer it's just a hard pill to swallow and say it was great. Will definitely recommend this dealership and continue to do business with them. More

Chad Murphy was polite, not pushy and very helpful throughout the whole process. Test drives and number crunching. Elise Bradford was very knowledgeable with all that was invovled the Final steps of t throughout the whole process. Test drives and number crunching. Elise Bradford was very knowledgeable with all that was invovled the Final steps of the purchase for me. A+ for all involved. More

The purchase experience was not bad. It was afterwards when I was closing the tailgate on my 5 day old truck that it popped off and fell onto the rear bumper. This left scratches on the tailgate,the box a when I was closing the tailgate on my 5 day old truck that it popped off and fell onto the rear bumper. This left scratches on the tailgate,the box and the box liner.I called them and informed them of the situation and they asked me to bring it in to have pictures taken to send in for warranty purposes.This was Oct. 24 2012. I wasn't sure how long this process takes so I waited 5 weeks before contacting them again. I was informed by Tammy that there had been some staff changes at the dealership and (I assume because of this) The pictures were no longer on her camera.She asked me to bring the truck back in and have the pictures taken again,which I did.I was told it would be sent in that very day and as soon as they had an answer they would call me.Again I waited for over 3 weeks with no call from Tammy.I called her and got her voicemail. I left her a message to call me and give me an update on the claim. The next day she called and left a message for me saying she could not send it in without the exact milage of the vehicle.I called her the next day and gave her the milage which they already had on the pictures they had taken. She said she would send it in that day and have an answer by the end of that day.That was Dec. 19 2012 aqnd I have not heard from her yet.It is now Jan.3 2013.I was left no alternative but to call Ford customer relationship center.Now I am at least getting calls to let me know the status of my claim.I still have not received a call back from the dealership. More

Second new vehicle from this dealership in the last 18 months. Staff is friendly and work with you to satisfy your needs. All employees that i have dealt with have been awesome! Purchased and picked up w months. Staff is friendly and work with you to satisfy your needs. All employees that i have dealt with have been awesome! Purchased and picked up within 24 hrs! More