Northway Ford Lincoln

Great experience at Northway Ford! They were friendly, accommodating, informative and really listened to our needs. Best move we've made at a car dealership. We'll be shopping there again! accommodating, informative and really listened to our needs. Best move we've made at a car dealership. We'll be shopping there again! More

Two weeks ago we purchased a new 2013 Ford Edge from Joe (and Lori) at Northway Ford. We had visted several Ford dealerships in the surrounding area, and although we are from the Kitchener/Waterloo region w (and Lori) at Northway Ford. We had visted several Ford dealerships in the surrounding area, and although we are from the Kitchener/Waterloo region with several dealerships much closer to us than Northway Ford, the customer service and overall buying experience was unmatched (not to mention the Sunday hours!) which is why we decided to buy from them. From the very start Joe took care of us... allowing us to test drive multiple times, answering all of our questions (we had an older vehicle to trade-in), staying late to meet with us, and taking a no hassle approach. Joe was very friendly/reasonable/honest/approachable and quite possibly the best salesperson that I have had the pleasure of working with (previous to the Edge I had purchased 3 vehicles and so have had various new car buying experiences). When it came time to talk dollars, we worked with Lori. The positive experience continued and Lori did a fantastic job of presenting all of our options, walking us through the various plans, answering all of our questions, and ensuring that everything was clearly communicated and understood. When the time came to take delivery of our new Edge, the vehicle was in pristine condition and we couldn't have been any happier. If you are looking to purchase a (CUV/SUV type) vehicle, then I would highly recommend the Ford Edge for excellent value/quality/ride (and it's made locally!). For an outstanding buying experience, I would also highly recommend going to Northway Ford and asking for Joe and Lori. In a few years when the time comes to replace our aging second vehicle, we will be sure to pay Joe and Lori another visit... More

We find dealing will the ford team, always gets our question's answered, get all the discounts and gives us a great trade in deal. Always up front about all the extras and lets us decide what we want. question's answered, get all the discounts and gives us a great trade in deal. Always up front about all the extras and lets us decide what we want. We get step by step with all the paper work and are satisfied that we will get the best of service for our new truck. More

we purchased a 2013 ford escape .the staff was so informative and friendly .this is my third purchase from northway and I will continue to buy my vehicle's there they treat you like family thanks to informative and friendly .this is my third purchase from northway and I will continue to buy my vehicle's there they treat you like family thanks to northway ford for making this purchase a great one!! Ron and Pauline Shannelly More

Customer service prompt and friendly, having visited consecutive days in a row and having Joe remember who I was. It was efficient and they did the best they could to make sure I received what I asked f consecutive days in a row and having Joe remember who I was. It was efficient and they did the best they could to make sure I received what I asked for. I will certainly be recommending people in the direction of Northway Ford Lincoln. Thanks again! More

Chad was a great salesman, explained everything about my Escape made me fell very comfortable. Elise was great at explaining everything available to me and made the financing an enjoyable experience. Tammy Escape made me fell very comfortable. Elise was great at explaining everything available to me and made the financing an enjoyable experience. Tammy is always great in the service department I have had a few Fords through this service department with no complaints. I highly recommend this dealership More

One of the hands down best customer service experiences of my life, I had a rather unique situation and they handled everything quickly, with huge professionalism and went above and beyond the call of duty of my life, I had a rather unique situation and they handled everything quickly, with huge professionalism and went above and beyond the call of duty! Cannot say enough good things about Joe and Lori, and likely the rest of the crew here! AMAZING! More

Your on a trip, your car is making bad noises, it's Saturday afternoon; who ya gonna call? Northway Ford! We drove right in, and the service advisor said they could look at it right away. Within ver Saturday afternoon; who ya gonna call? Northway Ford! We drove right in, and the service advisor said they could look at it right away. Within very few minutes they had cleaned the slipping belt and we were on our way - No Charge!?! If Ford still made a wagon, I would drive down from Ottawa to buy it here. Thanks, Brian Schacht More

I couldn't be more pleased with the exceptional service and friendliness that I experience at Northway Ford. Paul Tavarnese and Lori Wilson made my first new vehicle purchase very pleasant and unf service and friendliness that I experience at Northway Ford. Paul Tavarnese and Lori Wilson made my first new vehicle purchase very pleasant and unforgettable. They didn't just sell me a new truck, they helped me purchase the vehicle that was right for me and my growing business. Paul and Lori clearly went above and beyond the expectations I had about purchasing a new vehicle. If you don't have the pleasure of dealing with either Paul or Lori, I am positive that the rest of the Northway staff will provide a wonderful and memorable experience when purchasing a vehicle from Northway Ford Lincoln. Andy R. More

Great dealership to deal with, great service and great employee help. Joe was a big help in making the purchase happen i would recommend this dealership. employee help. Joe was a big help in making the purchase happen i would recommend this dealership. More