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North York Chrysler Jeep Dodge Ram Fiat

Thornhill, ON

3.4
1,109 Reviews

7200 Yonge St

Thornhill, ON

L4J 1V8

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1,109 Reviews of North York Chrysler Jeep Dodge Ram Fiat

May 03, 2017

Refused to sell us a car This dealership refused to sell us a car we've already signed a bill of sale for. We were just waiting for new tires they had already ordered. Some gu More

by wh120
Recommend Dealer
No
Employees Worked With
Allen W, Randy?, Brian Hoecht
Jul 06, 2017 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hello, We apologize for the way you feel about your latest purchase and also for the fact that we weren’t able to finalize the delivery of your vehicle. The vehicle was safety certified and passed the e-test when we received it on our lot. However, as part of our rigorous quality control and to ensure customer satisfaction and safety, all used cars must undergo the safety test once again prior to delivery. Unfortunately, the vehicle you purchased didn’t pass safety test the second time as it turned out to have developed an engine issue. At this point, the vehicle was not road worthy and we did not want to provide you with a vehicle that had issues of course. As such the purchase had to be canceled since the vehicle was no longer suitable for retail. We apologize for your inconvenience once again. Everything we did in this scenario had your safety on top of mind and being a 100% transparent company, we could not deliver the vehicle after finding the issues. We have a few more similar vehicles on our lot and would be more than happy to help you find one that you like. Please do contact us if we can help you in anything automotive related. Best of Regards, Your Friends at North York Chrysler.

Jul 06, 2017 -

wh120 responded

First of all, I'm not an idiot, I know that all cars need to undergo safety before it is delivered. How do you explain the fact that the car was sold from under us when we had a sales agreeement? Everyone we have spoken to including other dealerships, mechanics, and OMVIC have agreed that is practice is not only unheard of, but illegal and suggested we sought legal action. The general manager himself told us the car was sold a day later. Just because we chose not to finance the car, you made up some BS excuse not to sell us the car and tried to make it seem like you were doing us a favour. I have already found a vehicle from a reputable dealership (who is familiar with your scam when we mentioned it to him) and I would advise anyone from purchasing a car at your dealership.

May 02, 2017

BeepBeepJeepJeep Looking for a new Jeep? Don't start your search unless you have Olim K. guiding you through the process. Honest, professional, knowledgeable, listen More

by Debra F
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olim K.
May 01, 2017

Amazing Experience with Patience B - Sales Rep I went to North Yorker Chrysler over the weekend and was put in contact with Patience. She was instantly welcoming and friendly. We went over what I w More

by JessBarker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patience B.
April 30, 2017

Vehicle inspection and Oil change My car is not from the same car manufacturer as the cars sold by this dealership, but it is was convenient location for me and so I took my chance in More

by Buddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
S.Finlay
April 29, 2017

Oil Change Hello My oil change went great - very pleased with the service! However, I called before arriving to enquire about getting my trunk lights looked ( More

by Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
April 28, 2017

**PUBLIC SERVICE ANNOUNCEMENT** I feel it would be a disservice to my fellow man/woman if I didn't flag this dealership, as they flagged me. Here's my story - I called to book an More

by Your Conscience
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heather Kavanagh
April 27, 2017

Very diligent Great service, very gentile and short waiting time in the reception. Quick response, only 1 day for a medium complex service. Also important, I was up More

by Ivan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shan
April 27, 2017

Best no xxxxxxxx dealer...... period! Went shopping for a new truck.... about gave up on the silly back and forth xxxxxxxx between my self and different dealerships managers.... then I fo More

by Mike Vanelst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olim
April 26, 2017

Shan was great. everything else needs work. My Service Adviser Shan was truly awesome! Really transparent with everything. He was honest about what was pressing and what could wait. This guy nee More

by jku'12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shan
April 26, 2017

Fast Service and excellent customer service They were able to get me in very quickly to change over from my winter tires to my other tires. They always provide the best customer service. Thank More

by Vanessa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
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