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North York Chrysler Jeep Dodge Ram Fiat

Thornhill, ON

3.4
1,109 Reviews

7200 Yonge St

Thornhill, ON

L4J 1V8

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1,109 Reviews of North York Chrysler Jeep Dodge Ram Fiat

May 17, 2017

Steering shaft replacement Brought the vehicle in due to knocking on the steering wheel experienced when in motion. Determined that the steering shaft assembly needed to be rep More

by Walt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
May 17, 2017

Great service Awesome service, very friendly and professional I would definitely go back and take my truck for service there again since it's closer to work than th More

by Vjv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Verma
May 17, 2017

Car tires needed realignment It was agreed that if I came in very early in the morning the work would be done - no appointment needed. The only hold up was the necessary software More

by annscar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
May 15, 2017

Exceptional customer care I'm very happy I purchased a vehicle from this location, not only it was an easy process buying my car because of the professional and pleasant staff More

by Arash K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erfan
May 13, 2017

********* BEWARE OF THIS DEALERSHIP!!!!!! ******* As a previous and repeat customer I decided to visit them again. Unfortunately, the current sales management at North York Chrysler leave a lot to be More

by Previous Client
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Randy, Yasir, Olim
Jul 06, 2017 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hello, Let us start by saying that we understand your frustration at not being able to buy the vehicle you wanted but we feel that not all the facts have been brought to light here. We spoke to the sales manager and the sales representative involved in this deal and found out that the deal we agreed upon was one where you were buying 2 vehicles and trading in 2 vehicles at the same time as well. The high trade-in value was given to you based on such a deal, but then you changed your mind and wanted to buy one vehicle and trade-in one of the two vehicles and we could still give you the same value for one of your trader-in vehicles without the other. Knowing, and Valuing the fact that you were our previous customer, we went above and beyond in every way we could. This was unfortunately not good enough for you, which is understandable and you have every right to not purchase, but that doesn’t make us all the things you are calling us. Everything we do is based on delivering 100% transparency no matter what it takes, and that is what sets us apart from 99% of car dealerships in the country. We give customers everything upfront, never bait & switch people or trick them into buying a car that is not in good shape or form and we are proud of that. It is unfair and unethical to portrait us as such when it’s not the truth or the experience you received. We simply couldn’t meet your expectations on the trader-in value of your car, and that was that. As for some of the cars being listed twice under both new and used inventory, it is a glitch that is being worked on by our website provider, but the description of the vehicle clearly indicates that it is a brand-new vehicle. We’ve been in this business for over 14 years and we absolutely understand that mistakes do happen and we rise to the occasion when they do, but to not state all facts and blame us for something that we didn’t do isn’t right. Best of Regards, Your Friends at North York Chrysler

Jul 07, 2017 -

Previous Client responded

You claim to be transparent, and that is true. You are transparently duplicitious and have no shame in being so. Due to you dealing in "bad faith", my son-inlaw and I wasted three days of our time trying to deal with your dealership Regarding the final trade-in price you offered me, it was a JOKE. In fact, even your original "high trade-in value" was more FIVE THOUSAND dollars LESS than what I ended up receiving for my trade-in vehicle from another dealer. FYI, days later I visited another dealer and made a deal in less than 20 minutes. In the end, I acquired a better equiped vehicle for several thousand dollars less than what you were asking for your vehicle. In summation, I have come to realize that a buyer will get a better deal, encounter less problems, and waste less of their time by patronizing any other dealership. Sincerely submitted, Previous Client

May 13, 2017

Nice place to deal if your looking for a car My wife and I went into the sales office and talk to Danial Chapari which he was very nice to talk too, in no time we started to talk about a jeep Che More

by Arthur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danial Chapari
May 12, 2017

Car purchase Recently made a purchase with the help of Danial Chapari, easy process with great friendly service. Vert nice facility and huge inventory of all makes More

by Oisin Smyth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danial Chapari
May 11, 2017

Overall, good Olim was a pleasure to work with when leasing a Jeep Wrangler. His knowledge was most helpful and second to none compared to the other dealerships tha More

by Customer
Recommend Dealer
Yes
Employees Worked With
Olim
May 10, 2017

Customer service experience I had a great customer service experience at this dealership. I bought Chevy cruze. Sales consultant saqib khan help me slot to buy the right car. More

by Rajanpreet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saqib khan
May 10, 2017

customer service Had an issue with a vehicle i purchased after driving off the lot . General manager called me back and said he would do his best to resolve it. More

by Pissed off customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Shao
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