Mountain Hyundai

Highly unprofessional and incompetent bunch of people at auto service department! Damage done to my car. I have had a series of events with the auto service department, which I am listing below after my mo auto service department! Damage done to my car. I have had a series of events with the auto service department, which I am listing below after my most recent car service: 1. Back in March/ April of 2020, there was a bad odor problem with my car, which they couldn't figure out for next 3-4 separate visits. 2. Then there was an issue of water coming into the car through underneath the glove box compartment, and then after 2-3 visits, they figured out that somehow a small animal might have made its way through HVAC lines, and had clogged the lines, due to which above issue 1 and 2 were happening. Charged me about $240 to properly flush the lines, and both the issues were corrected. However, on both the occasions, while they were figuring out root cause, they were putting the blame on a minor collision which I had back in Sept. 2019, in which my car was hit from the back by someone while waiting at the left turn (no fault of mine!). 3. The most recent issue which I had happened on Nov. 27, 2021. They have completely ruined the steering wheel alignment of my car and are now unable to fix it. My steering wheel is off center now and slightly tilted towards right, which was perfectly fine before the service. I went in for my regular service along with a scheduled alignment service which they had suggested me to go for during my last service. At the time of checkout, the service advisor Scott Mcvittie also admitted that the steering wheel is off center now and tilted towards right and two of their technicians couldn’t fix it after spending more than 2 hours, but guess what, they came back with the same blame game, that it could be due to that minor collision, which happened back in Sept. 2019!! Spoke to their manager yesterday and today, and he is reciting the same words that it could be due to that collision and they just did the inspection only, and I have to reach out to my insurance company to get it fixed, and in case insurance company is unable to help me out in this (which I highly doubt as my car was in perfect condition prior to this service, and moreover that collision incident is more than 2 years old), then it is my headache!! In nutshell, paid them twice for the alignment inspection to actually damage my car, and on top of that, putting the blame back on me! Pathetic customer service! More

Excellent service as always!Cathy is so professional & a Excellent service as always! Cathy is so professional & a pleasure to deal with! Having a car wash, bonus! Excellent service as always! Cathy is so professional & a pleasure to deal with! Having a car wash, bonus! More

My ats first service. Waited 3hrsNot really impressed My ats first service. Waited 3hrs Not really impressed at the wait. Dealer apologized and did not charge me. Restored my faith in service My ats first service. Waited 3hrs Not really impressed at the wait. Dealer apologized and did not charge me. Restored my faith in service More

Glen always takes great care of us (along with the rest of the staff and mechanics!). Service is always prompt and excellent. We appreciate the service as much as your cars! of the staff and mechanics!). Service is always prompt and excellent. We appreciate the service as much as your cars! More

I always deal with Glen Hipkiss. This trip he went out of his way to get my Genesis back on the road. of his way to get my Genesis back on the road. More

I was trading in my car for a used one on their lot. I received a quick response to my inquiry and a very satisfactory price for my trage-ln. The car I purchased, although a 2015 was in showroom conditio received a quick response to my inquiry and a very satisfactory price for my trage-ln. The car I purchased, although a 2015 was in showroom condition. Overall, I am absolutely, 100% satisfied. More

The service was terrific. My service check was due and I did not realize how busy they were. I only had 500 km left. This was only my 2nd check up, next time I will book sooner. They managed to put my warra did not realize how busy they were. I only had 500 km left. This was only my 2nd check up, next time I will book sooner. They managed to put my warranty check up into your squeeze program where I could leave my car all day but they could not promise to do it and I would have to make another appt. The morning of the appt. I realized my furnace had broken down and needed to call Reliance. I work in Hamilton and live in Hagersville. So I dropped my car off at 0745 and explained the situation to Glen Hapkiss. I explained I could reschedule etc.as when I would call for Reliance I am aware they will not give a time and could I maybe get my car earlier so I could go home and work from home . If I had a time frame I could work something with Reliance. He was great said he would try his best to get it done by noon even though they were swamped. This gave me the opportunity to book the furnace appt for later in the day. I was able to get to work via uber and only be 15 mins late. I am 75 yrs old and disabled (I am an RN and work xxT) in LTC) so it was muted appreciated. At 1015 Glenn phoned the car was ready an Uber picked me upend I was able to be home for the furnace. Not only was the service great and the relief was a stress reducer. Even more significant the problem with the furanace was the condenser had seized and was smoking but had not yet started a fire. If I had not had the help in timing from your facility I most likely would have been dealing with a house fire before Christmas in a very old 168 yr old house. So Thank you very much. A simple little accommodation was able to stop what could have been a domino effect of unpleasant circumstances. More

Went there without contacting them I was able to see the inventory and in abut 15 minutes got the car that I was looking for Thanks to the staff and management in 2 days drove out with my car inventory and in abut 15 minutes got the car that I was looking for Thanks to the staff and management in 2 days drove out with my car More

Have always been satisfied with service at Mountain Hyundai. All of the Service Advisors are friendly, professional, helpful and accommodating. They have gone the extra mile to get me from the dealers Hyundai. All of the Service Advisors are friendly, professional, helpful and accommodating. They have gone the extra mile to get me from the dealership, home and back again to pick up my vehicle in a reasonable time frame. Greatly appreciated!!! More

The time it took to get my car back well exceeded the estimated time. When I called to get some feedback on the status of my car, it was impossible to get through. Tried calling multiple times. I finally estimated time. When I called to get some feedback on the status of my car, it was impossible to get through. Tried calling multiple times. I finally headed over at 5 pm to find my car parked in the parking lot and yet no one had yet to call my cell to tell me the work was completed. Your services are also overpriced. More