Mountain Hyundai

Horrible customer service I purchased a 2013 sante fe new from the dealership. The purchase was unremarkable - sales people fine to work with. We had negotiated in the sale 3 I purchased a 2013 sante fe new from the dealership. The purchase was unremarkable - sales people fine to work with. We had negotiated in the sale 3 oil changes. When it came time for the first one I booked an appt and the waited over 2 hours before my car was even pulled into the garage. When I went to settle up, they had "lost" any record of the included oil changes. They didn't make me pay for that time, but advised in future oil changes would be at my cost. I have not returned there and go to my regular, trusted mechanic for routine service. Today, my vehicle went in for a routine service and I was told I have an oil leak from the timing cover. Called Mountain Hyundai to book an appt and was told it would be over a week before they could get me in. I asked ifit was safe to continue driving the car like that. I was transferred to Service Consultant Deke who states he couldn't tell me if it was safe because he hadn't seen the car. Understandable, but now I have a car in my driveway that they won't look at for a week, but they also won't advise me on what to do. When I asked what he suggested I do, he told me he didn't know and couldn't advise. I understand the situation he is in, but you are also in customer service and should be helping me problem solve. Suggest another dealer, have me in for a quick look to determine how bad it is, whatever. But he basically said not my problem. Not at all what I expect or deserve from someone in customer service or from a company that I purchased a $40 000 vehicle from. Very disappointed and will not return there in any capacity. This may have been warranty work, but they just ensured no more of my money will go into their pockets. More

Tremendous Experience After looking for 3 weeks for the best Santa Fe I could afford, I came across these guys. They made it easy and treated me extremely well. The manage After looking for 3 weeks for the best Santa Fe I could afford, I came across these guys. They made it easy and treated me extremely well. The manager is very personable and even has his office in next to the entrance and goes out of his way to meet you. I wouldn't hesitate to buy from these guys again. More

Very bad customer service Customer services is terrible at this location. We bought our car from another dealer. After 1 year had a windshield leak problem and took it to this Customer services is terrible at this location. We bought our car from another dealer. After 1 year had a windshield leak problem and took it to this dealership because it was close to my work. They refused to fix it and told me that the windshield is not original. Took it to the dealership where I bought the vehicle, the service manager showed me the Hyundai logo printed on the windshield and was confused as why Mountain Hyundai came up with this crazy excuse. More

Sucks So Mountain Hyundai has the worst customer service possible I would recommend you do not buy from Hyundai. If you have no choice but, to buy from Hyun So Mountain Hyundai has the worst customer service possible I would recommend you do not buy from Hyundai. If you have no choice but, to buy from Hyundai don’t go to Mountain Hyundai. The sales team is great and nice but, the customer service and service dept. is the worst possible department you will ever go through. They joke is I had issues with my car and I go to service and they take a picture of it. The service manager loses the picture and asks me to come again. So they take pictures and lose them again so this time they transfer me to the parts dept. and he has no idea what I’m talking about. So I go back to the dealership 4 more times and they brush me off and just take pictures. I’ve been going around a loop for two years and after two years they finally get the pictures to their warranty dept. which rejects the claim because, the part is only covered or 1 year? The car is 2.5 years old maybe if they did their job properly it wouldn’t be out of warranty More

Incompetent I booked a routine service appointment and was told it would be "2 to 2.5 hours." It was at least an hour before my car was brought into the garage, a I booked a routine service appointment and was told it would be "2 to 2.5 hours." It was at least an hour before my car was brought into the garage, and the service apparently took over four hours. I had also booked a shuttle drop-off with my appointment, of which nobody at the service desk was aware, so I had to wait an hour for the shuttle to arrive. When I called for a pick-up, the first person was unhelpful and hung up on me, and the second could not be more sarcastic. I will not be returning here. More

This is my fourth service visit to Mountain Hyundai for my Sonata. I had an appointment at 2:30 and arrived a little early. Instead of being received by a service advisor, I was met by the service manag my Sonata. I had an appointment at 2:30 and arrived a little early. Instead of being received by a service advisor, I was met by the service manager, Pat McGrath. I asked when my service would be complete and Pat gave me an answer that it takes 3 hours to do an oil change and coolant flush. Really? Well the garage closes at 5pm. Who would give out an appointment and not leave enough time for the work. The service department appeared to be extremely busy and they had clearly overbooked customers for the day. I believe I was fed a lie in order to cover this up. No way an oil change and coolant flush takes 3 hours! My car didn't make it into the service bay till after 3pm. After the appointment I was looking at my inspection form I noticed an issue with the battery check. They wrote down the incorrect CCA factory spec for my battery. After a little research on Hyundai service methods, it turns out that this factory CCA spec is used when testing the battery for its current CCA rating. So the results were inaccurate. I received a request for feedback from Mountain Hyundai so I provided these findings to Pat. Two weeks had passed from the original service date till I heard back. He "stood by" the tech and said he spoke with the person who serviced the Sonata. They admitted to rushing through the paperwork but didn't rush the work on the car. Well this was 2 weeks after the actual service appointment. Who would remember the oil change they did 2 weeks ago? Its a Sonata at a Hyundai dealership. No reason for this to stand out. I have what's documented and that shows sloppy work. I realize this is only a small issue. A simple apology would've sufficed but that didn't occur. The phony explanations and the attitude towards customer service is what concerns me the most. If this is how the service department behaves with a little issue, I'm afraid what would happen if the stakes were raised. More

Total ripoff, do not service your car here. Service desk has very poor attitude. They try and upsell everthing. Very rude and annoying service people. Constant calls at home reminding you about service yo has very poor attitude. They try and upsell everthing. Very rude and annoying service people. Constant calls at home reminding you about service you don't need. I will never buy another Hyundai again. Might be alittle cheaper to buy, but cost twice as much to maintain. More