Motor City Chrysler

Worst service I've ever encountered If I could rate it a zero I would. I needed a duplicate key for my handicapped fathers car as one broke. The new $171 key needed to be programmed, an If I could rate it a zero I would. I needed a duplicate key for my handicapped fathers car as one broke. The new $171 key needed to be programmed, and for that there was another charge of $30 and I was told I had to go to the service desk. There were 2 guys at the desk, I asked one, who I found out later was Bobbie, told me I had to have the car there to do it. Knowing it was a quick job I asked him how long it would take, as I could go home now and come back with Dads car. He told me it was first come first served and it could be 3 hours or more waiting. I asked if I could make an appointment, and he said no, they don't take appointments. Disbelieving, I repeated I can't make an appointment?, he said no I couldn't. I said when is the time it is slowest, he said I would just have to come and wait. I said let me rephrase it then when is the best time to arrive that I can get in more quickly. He said, well you could arrive at 7:30. I turned around and left, he had this smirk on his face the whole time. This morning I arrived at the dealership at 7:20am and there was no one around in service. I looked on my IPad and found that service doesn't open until 8 am, which Boobie obviously knew. Then at 8 I was the first in, and dealt with Kim Prosser who was an amazing 5 star employée and the first thing she said was do you have an appointment. I told her my story about what someone in service told me, no appointments, 3 hour waits and come on at 7:30, she said of course we take appointments and we don't open until 8. She apologized, did the paperwork and told me she would get the car in first thing, probably a 30 minute wait. When I left I saw the guy (Bobbie who I recognized from his picture on this site) who previously did such a disservice to the company who employs him, and the guy (John) who was standing beside him during my initial conversation with Bobbie and said nothing about the lies Bobbie spouted. I'm not sure why Bobbie still has a job as he obviously has abhorrent customer service skills. I was looking for a dealership to replace the one I normally buy cars from which is too far away, as we have 2 possible purchases coming up and Motor City is close to me, but they lost any potential from me for either service or sales, due to Bobbie. You can have amazing staff, which Kim represents but one bad apple kills your reputation. I'm sure it totally amused Bobbie to play with a client like that, but I am a busy professional and I have no time for people like that. More

pleasant and professional service Given that we had just had a record snowfall I was not surprised there was a backlog of cars and trucks in for service. I was advised about the possib Given that we had just had a record snowfall I was not surprised there was a backlog of cars and trucks in for service. I was advised about the possible delay and was kept informed about their progress. Got my car back by mid afternoon, sooner than I expected. More

Lack of communication, slow service Waited 40 minutes last month just to drop off my vehicle for service, that's not including the time frame for the inspection. Then it goes back in on Waited 40 minutes last month just to drop off my vehicle for service, that's not including the time frame for the inspection. Then it goes back in on Friday for the repair, we show up at 4pm to pick up my vehicle to find out it is not ready, the door is off and they had to order a part and this would not be in until Monday. NO ONE called to let us know, just wasted our time making a trip there. Then I get 2 calls Monday before 12 to say my vehicle is ready and we need the loaner back....not good as some people do have jobs and cannot just walk out of their work because you want it now. NOT happy at all with the level of customer service we got from Motor City. More

3 hr wait for tires!!!!! Usually I get quick service but was not impressed last week when it took 3 HOURS to have the new tires put on I bought from here. I was told they coul Usually I get quick service but was not impressed last week when it took 3 HOURS to have the new tires put on I bought from here. I was told they couldnt find them. I had an appt for 830am, no one helped us till 9am and my car didnt even go on the hoist till 10:17 am!!!! . I was given over n above service from Jeff Roddy in the parts dept again tho. He offered us coffee, talked with us, tried to keep us calm, kept checking on my car and helped with merchandise. If it weren't for him, I would NOT be returning. Your girls at the front desk where I pd were not friendly this time either and usually they are! More

Always awesome service We have purchased a vehicle from here twice now and we always receive the best service. From sales to maintenance, you can't beat Motor City Chrysler. We have purchased a vehicle from here twice now and we always receive the best service. From sales to maintenance, you can't beat Motor City Chrysler. More

Great job ! Jarrod answered all concerns, was very knowledge about different models and very easy to work with. His smile and pleasant manner made the experience Jarrod answered all concerns, was very knowledge about different models and very easy to work with. His smile and pleasant manner made the experience enjoyable. More

Very happy with the lease of my new Jeep Grand Cherokee I was referred to Jack by a co-worker who was very happy with Jack's service. Having now worked with Jack myself, I would have no hesitation referrin I was referred to Jack by a co-worker who was very happy with Jack's service. Having now worked with Jack myself, I would have no hesitation referring him or the dealership to my friends and family. More

Time to Switch After 6 new cars and poor service from both Saleswoman & Service Dept. from another Chrysler dealership, we switched to Motor City for our new Journey After 6 new cars and poor service from both Saleswoman & Service Dept. from another Chrysler dealership, we switched to Motor City for our new Journey. Caesar was amazing with both professionalism & knowledge. Great deal on new car. Received coupons in mail. Never received anything from previous dealership, not even a thank you when we referred our friends who bought a brand new loaded Chrysler 300 from our Saleswoman. Heard good things about Motor City and so far they are all true. Looking forward to dealing with them. More

Customer is King...or Queen! Jack Bryan and Ruby Hupalo welcomed us immediately with smiles and a 'look in your eye' handshake. We're a Jeep family and were finally ready to trad Jack Bryan and Ruby Hupalo welcomed us immediately with smiles and a 'look in your eye' handshake. We're a Jeep family and were finally ready to trade in our 2008 Diesel Grand Cherokee. We'd grown accustomed to the quality and dependability of this vehicle and were hard-pressed to find anything better. That's when Craig Lanou, who had previously worked to secure a Jeep Grand Cherokee for our family, stepped in. We were offered a 'can't turn it down' price for our trade in that enhanced the deal for a new Jeep Grand Cherokee. Jack walked us through the head-turning options of a new vehicle. We'd had an Overland and wanted a new one, but with a couple extra features. Our well-maintained Jeeps last us a long time! Husband, wife and each of two sons all rely on a Jeep in our Canadian climate. Jack heard us and then suggested there might be another option. If we went with a Summit, instead of an Overland, the features we wanted were standard. A couple more adjustments and the price of the Summit was so near the Overland price that it was easy to make our decision. We couldn't be more pleased! The customer service, care and support at Motor City Chrysler is as exceptional as our 2018 Jeep Grand Cherokee Summit. Jack continued to keep us updated as our Jeep was in transition, and Ruby tied up all the loose ends of finalizing the details of our delivery. Jack even assured that I had a comprehensive lesson of some new features and felt completely comfortable before I left the dealership, being sure to make himself available for any follow up necessary. Craig Lanou's team has once again excelled beyond any expectation. Thank you to Craig, Jack, Ruby and the Motor City Chrysler team! More

Amazing Customer Service and Price This is the second time we buy from Motor City. Customer service is amazing ask for Rick McKinney and you will get the best service and deal in town. This is the second time we buy from Motor City. Customer service is amazing ask for Rick McKinney and you will get the best service and deal in town. Originally we purchased a 300 and just leased a Grand Cherokee for us and Jeep Wrangler for our son. The price was excellent. Thanks Rick Bill Echin made the financing quick and very easy to understand. Thanks Bill More