Motor City Chrysler

Excellent Service by Rony and Ruby! As a customer from out of town (originally from Windsor), Rony and Ruby helped me throughout the process with professionalism and ease. My new Jeep i As a customer from out of town (originally from Windsor), Rony and Ruby helped me throughout the process with professionalism and ease. My new Jeep is everything that I asked for without any flaws. Would definitely recommend Rony and Motor City Chrysler to family and friends! Thank you again Rony and Ruby! More

Best time ever Gary s & Bill M awesome Best expereince buying a new car in 50 years sales man awesome. Bill matchett awesome would recommend to anyone great day great service will go back. Best expereince buying a new car in 50 years sales man awesome. Bill matchett awesome would recommend to anyone great day great service will go back. More

Great Experience In general great car shopping experience dealing with Michael Chen. He did everything he could to make sure I got what I wanted. Quick response to ord In general great car shopping experience dealing with Michael Chen. He did everything he could to make sure I got what I wanted. Quick response to order the Jeep in from Toronto with the feature/colour that I requested. Great leasing service and would definitely recommend this sales guy. More

Quick fix My malfunction light kept coming on but by the time of my appointment would go off. Spoke to Bobby and told him of my unease of driving with this ligh My malfunction light kept coming on but by the time of my appointment would go off. Spoke to Bobby and told him of my unease of driving with this light on. Got me in the next morning and it was taken care of. Thank's Bobby for the great service. More

Excellent and friendly ease of lease We weren’t really looking to buy right away, but after taking a Jeep Grand Cherokee for a ride, we decided it was time. I had to have it ordered and i We weren’t really looking to buy right away, but after taking a Jeep Grand Cherokee for a ride, we decided it was time. I had to have it ordered and it came in within a couple of weeks. I just love all the features the 2018 High Altitude has. The ride is smooth and handles well in the snow. It’s the best Christmas present. More

Easy one stop purchase Second lease with Rony....appreciate the ease of transaction. Papers ready to go, no hard sell on extras ,friendly and professional to deal with. Second lease with Rony....appreciate the ease of transaction. Papers ready to go, no hard sell on extras ,friendly and professional to deal with. Jeep grand Cherokee lease...very good lease price IMO. More

2017 Jeep Cherokee high altitude Had a great customer service experience. We were looking for hydroblue color and eventually we got the exact color with great deal. It's a best newyea Had a great customer service experience. We were looking for hydroblue color and eventually we got the exact color with great deal. It's a best newyear present. More

Great experience for my first car I just recently got into a new vehicle. I've driven a Ford for the last 10yrs and Jarrod made the transition to a brand new Jeep Grand Cherokee very e I just recently got into a new vehicle. I've driven a Ford for the last 10yrs and Jarrod made the transition to a brand new Jeep Grand Cherokee very easy. He was very informative on the specifications and made recommendations based on what a I was looking for. I will definitely go back for my next vehicle! More

I now know why dealerships have a bad rep This was my first experience with this dealership and unfortunately I will not be returning and I don't feel confident with purchasing another Chrysle This was my first experience with this dealership and unfortunately I will not be returning and I don't feel confident with purchasing another Chrysler/Dodge product in the future if this is how they treat their customers. First I called in to receive an estimate to get my vehicle serviced. It took a little while however she was able to provide an estimate of under $300. I agreed and set up an appointment. When I arrived for my "appointment", I had to wait for over 30 minutes to talk to the service desk. He then provided me a new total of over $350, and seem uninterested when I advised him about the price discrepancy I received over the phone. Then, when I picked up the vehicle the new total was over 415. To be clear, there were no additions from the initial order over the phone. So from a customers perspective, I'm either getting ripped off or the staff is not properly trained to give accurate estimates. Tip for the managers: The staff (Service Staff, Receptionist, Employees on the showroom floor) were consistently looking at their cell phones which increases wait times and directly impacts the customer experience. The staff seemed more interested in getting back to a text then providing any level of customer service. I hope this constructive feedback serves you well to improve your dealership and to achieve the level of customer service a district manager expects. More

Friendly and professional sales team We dropped in to purchase our Grand Caravan. As we entered the office we were greeted by friendly staff, ready and willing to assist us. Jarrod ga We dropped in to purchase our Grand Caravan. As we entered the office we were greeted by friendly staff, ready and willing to assist us. Jarrod gave us advice and knowledge required to make our purchase. More