Motor City Chrysler

So far so good I left Chrysler for 5 years due to a bad dealership experience let's hope this one works out. I'm very happy with the product the salesman in the mana I left Chrysler for 5 years due to a bad dealership experience let's hope this one works out. I'm very happy with the product the salesman in the manager worked together, so far so good. More

Mechanics are incompetent. Go elsewhere for service. 1.5 year old van brought in for multiple problems.... sway bar links were broken, which caused the tires to wear unevenly and now need to be replaced, 1.5 year old van brought in for multiple problems.... sway bar links were broken, which caused the tires to wear unevenly and now need to be replaced, I was sarcastically told by a service adviser that I needed to do an alignment every 20,000 km (van has 40,000 kms on it)...so in 1.5 years of owning I would have had to do 2 alignments....that is misinformation. While van was in for service I told the CSW that if my van needed to stay overnight that I needed a loaner, it stayed for 3 days, I had to complain to get a loaner on the second day, and when I picked up my van the one problem was not fixed. I complained of a noise in the dash when it hit 70 kms/hr. They did a bunch of jerry rigs to the dash and then blamed the noise on the headphones in the glove box (no mention of removing them to verify). Van clearly was not taken for a road test up to 70kms per hour. Took it right back got service manager involved did a proper road test and he heard the noise... it spent the weekend there to be looked at on Monday. New report said the mechanic could not hear the noise (obviously not taken up to 70kms/hr again) and had to wait for someone else (Tom)....finally took up to highway speeds (our roads only go to 60km/hr and are very busy around the dealer, so you have to get on the highway to get over 70 km/hr) and turned out it was a loose heat shield. Picked up van, noise finally gone but it still has to go back b/c waiting on another part. Now I find a charge on my credit card that I was not informed about, probably about the loaner. I will be going in to complain about that. And also file a complaint with FCA about the problems my van has had in the little time I have had it. The only good thing was they fixed an imaginary tranny leak (nothing seen in my driveway (we only have one car), and was labeled as costumer complaint, which was not). Will never be back to them for service or to buy a car, which is a shame b/c the sales agent was awesome. More

Service Review Service Advisor Kim Prosser was very friendly and efficient in my dealings with her. She kept me updated on the status of my vehicle and was always pl Service Advisor Kim Prosser was very friendly and efficient in my dealings with her. She kept me updated on the status of my vehicle and was always pleasant and professional. More

Service Bought my vehicle in for service and was very happy with the work. Kim was super friendly and recommended any extra work that needed to be done! Bought my vehicle in for service and was very happy with the work. Kim was super friendly and recommended any extra work that needed to be done! More

In from out of town, treated like a local. We were in from out of town for a funeral and ran into a problem with a rear view mirror. We called Motor City Chrysler and were put in touch with th We were in from out of town for a funeral and ran into a problem with a rear view mirror. We called Motor City Chrysler and were put in touch with the parts department manager Jeff. Jeff helped out my mom and I and ordered the piece we needed with next day delivery and offered us a very fair price on the hardware. We were from out of town and treated like locals. I can not recommended this dealer higher. I would provide 10 stars if it was an option. Thank you Jeff and Motor City Chrysler!!! More

Satisfied customer. Thank you. All is well Justin and Bill Echlin were a pleasure to deal with. Very knowledgeable and helpful. I would recommend all friends and family to purchase here. Thank Justin and Bill Echlin were a pleasure to deal with. Very knowledgeable and helpful. I would recommend all friends and family to purchase here. Thank you! More

Amazing experience!! We went into this dealership unsure of what we were looking for and our sales rep helped us find the PERFECT vehicle for our family. Randi was extreme We went into this dealership unsure of what we were looking for and our sales rep helped us find the PERFECT vehicle for our family. Randi was extremely knowledgeable and listened to our every need. More

Satisfied customer Upon visiting several dealerships, we were pleased when we contacted the dealership Motor City in Windsor and spoke to Randi Soulliere. She was very a Upon visiting several dealerships, we were pleased when we contacted the dealership Motor City in Windsor and spoke to Randi Soulliere. She was very accommodating with our needs and able to work with us, which meant a lot to us after dealing with other dealerships. After all was done and said we were able to purchase the original vehicle we wanted, they had it returned to the dealership a few days later and had it safetied and washed and checked over throughly. We even made a few comments which were dealt with and fixed. Randi was an extremely pleasant salesperson to work with. More

Very helpfull We were very pleased with the service we received.Randi answered all our questions and went over and above to deliver quick reliable service and to ma We were very pleased with the service we received.Randi answered all our questions and went over and above to deliver quick reliable service and to make us happy with our new lease and vehicle.We will definately be back in 3 yrs. We are really glad we switched dealerships now. More

Great Customer Service Randi Soulliere was recommended to me. Very pleasant and helpful right from the start. Found the exact vehicle and at the price I wanted to spend. Randi Soulliere was recommended to me. Very pleasant and helpful right from the start. Found the exact vehicle and at the price I wanted to spend. Always replied in a timely manner to all questions and requests I had. She was very accommodating throughout the process. I would recommend her to anyone who was looking for a vehicle. More