Mississauga Toyota

Poor Customer Service My sister was looking to buy a new car and the saleswoman told us she had 2 other customers coming. This was around 6pm. Right off the bat I knew some My sister was looking to buy a new car and the saleswoman told us she had 2 other customers coming. This was around 6pm. Right off the bat I knew something was lacking. At 8pm no other customer came in to see this saleswoman. It was all a ruse to make us feel she was selling more than she does and apply some passive pressure on us. After test driving the rav4 we wanted to make an offer and the Manager was so rude and dismissive of our offer that we were so offended by their attitude. This location needs to get an attitude check. They talk as if they're selling BMW, Lexus or Mercedes. The manager said he only makes $1700 off a rav4 that he was trying to sell us for 37k. It was an AWD LE model too. I bought at loaded Ford Mustang for 35k and that was a mustang 6yrs ago. I know they're a different class of car but let's have some perspective here. Waste of our time and will be for you as well. Toyota is really capitalizing on their "reliability" claim with a hike in their prices. Really think about what you get for the price you pay. I would have still considered the price but to add the poor customer service to this dealership, I would definitely give it a hard pass. Take another 10 min and find another dealer that will worth with you. How those stops another poor soul from wasting their time at this location More

Van Certification Scam I Bought a so called CERTIFIED used 2014 Toyota Sienna AWD van with a full tank of gas from Mississauga Toyota and parked it in my garage for 3 months I Bought a so called CERTIFIED used 2014 Toyota Sienna AWD van with a full tank of gas from Mississauga Toyota and parked it in my garage for 3 months, never using it since I didn't need the van at that moment and still with all the dealer promo stickers, door bumpers, even the pouch with their stock number still attached to the inside of the windshield.. I did start it up once in a while to keep things fresh.. I bought it because it was for the wife and it was the the Limited AWD which was hard to find with low KM's and in nice shape. After recently getting it insured and on the road for 3 days and traveling no more than 65 KM's total. I went in to MT to check the brake pedal for a banging noise under the dash when applying and releasing the brake pedal and they told me that my rotors and or pads are wore out? which had nothing to do with the original pedal banging noise complaint, but they knew that I'd be back so when I did come back they quickly put the van on the lift and removed all 4 wheels to show me the bad brakes, which again had nothing to do with the brake pedal banging when I appied then released the brake pedal... So thats 3 month's of storage in a garage and roughly a 1/4 tank of gas used, and mostly used to run the engine in the garage, and approximately 65 KM's after the certification my brakes are shot? with heavy pitting and gouges on the rotors?... The dealer REFUSED! to do anything about it but gave me an estimate of around $900.00 for a 4 wheel brake job as they did the "well boyz, will it last a month, cuz thats all we needz by law" for the cerification, or another scam is when they back date the certification so it expires 1 to 2 days after you register the vehicle, so they are all free and clear of any responsibility, and the 31 days of proper certification have magically turned into only 1or 2 days, and thats all legal, but if you want to be honest and retain your customer base, then thats illegal... I paid over $28000 cash for this van with a $1900 useless extended waranty that they farm out to others under their extended waranty program (when they, (duh), don't know whats wrong with the vehicle).. I got SCREWED by this so called "Missisauga Toyota Family" as the brakes are NOT covered under the extended waranty?... So what did I pay for? They give ALL CAR dealers a on going bad reputation and would rather have a bad reputation than happy customers... Read the other negative feedbacks posted here and ignore the positive ones as they are posted by fake customers like their employees. So tell your friends or anyone that is in the market to buy a vehicle to STAY AWAY FROM THESE MISSISSAUGA TOYOTA SCAMMERS or you too will be scammed like I was. I was also suposed to get a complementary van wash and the 1st oil change according to their fancy sales brochure neither of which happend and I guess it never will... SCAMMERS! Now watch below for the fake caring, kind, form letter reply to EVERYONE by the service manager at MT who almost gave me a heart attack today.. Which goes like this, na, na ,na..."Hi, My name is Anthony Gallucci and I am the Service Manager. I am truly sorry to hear that you did not have a world-class experience at our dealership. We appreciate your feedback as we look at every experience as a learning opportunity for our team. Please feel free to reach out to me if you have any questions or concerns" or " I can't seem to find your file" Bla, bla bla. More

Misleading & dishonest practices! ($300-$500 inflated bill) After consulting a mechanic regarding my vehicles battery (?) performance issues. I decided to take my truck to Mississauga Toyota (many years ago-ru After consulting a mechanic regarding my vehicles battery (?) performance issues. I decided to take my truck to Mississauga Toyota (many years ago-run by honest individuals) but this was a big mistake. My battery was tested, and deemed fine (by the other mechanic) but the alternator was suspected to be the reason for my vehicles problems. An appointment was made for the following day at M.T. During check-in, I was quoted $120.00 for the diagnostic (4 hours later) after I called three times, I finally got in touch with the service crew, and was told it was the alternator (shocker!). I was then quoted $320 for the part, and a maximum/capped labour cost of 2.5 hours- $120.00 per hour, and opps...we can't do this until tomorrow- waiting on a part I know they had because the day before I inquired about the part. I was completely under the impression that the labour cost would be adjusted if it took less time, but the max. cost would be $300.00. I informed the administrator that I was quoted tops an hour of labour- and then told, its possible but the mechanic quoted this price due to the severe rust, and based on his experience this was the estimated time. I agreed to do the work based on his advice, otherwise I could have driven my truck to another mechanic-I gave the okay at 2:26pm, and by 3:40ish-pm the work was done. I definitely expected the cost adjustment but was shocked when they refused to honour their agreement to me, and charged me $300.00 for an hour of labour- no payment, no truck!. I was forced to comply!. So, I was mislead about the labour coat, adjustment, and straight-up lie about my battery. The light he claimed to still be on in my paper work- is not lit up on my dash!- SHOCKER! They lost my business, and my future purchase of a new vehicle (my 4th Toyota) Go elsewhere!...save the $300 over charge-inflated bill to $500 (if I bought the new battery) More

Don’t go to this dealer for service - takes 8hrs !! WORST TOYOTA DEALER EVER ! Don’t do your service here if you want it done in a timely manner.. booked a dash cam installation at this dealer and the t WORST TOYOTA DEALER EVER ! Don’t do your service here if you want it done in a timely manner.. booked a dash cam installation at this dealer and the tech advisor Jose told my husband it would take 2-3 hrs for installation.. went in for a 10 am appointment and they didn’t finish it until 5:40 pm !!! Plus no sense of customer service -instead of calling me to let me know that this installation was going to take longer than expected I had to call them and ask what was going on but that too they wouldn’t pick up the phone .. I called 10 times but with no luck !! they finally called me to say that my car was ready for pick up at 5:40 pm- I requested for a shuttle & they told me that their shuttle service closes at 5pm - which they should have advised me of earlier. after I got my car and paid for the service which cost $640 they didn’t even bother explaining how the dashcam works !!! NEVER EVER GOING BACK TO THIS TOYOTA ! Worst customer service More

Terrible Customer Service Don't expect to leave this place without at least an $800 bill. If there is nothing wrong your car, don't worry they will find something wrong. The pl Don't expect to leave this place without at least an $800 bill. If there is nothing wrong your car, don't worry they will find something wrong. The place is shabby and broken down and everything takes forever. Surprised that Toyota lets one its dealerships get this run down. Give this one a miss. More

Bad customer service I gonna suggest other people don't go there... poor customer service and they almost took 8 hours for oil change and they don't care if you are waitin I gonna suggest other people don't go there... poor customer service and they almost took 8 hours for oil change and they don't care if you are waiting there. Specially don't deal with guru rajiv there service advisor More

Very Professional and Amazing Customer Service More often than not, the experience of buying a car may be painful as you would, under normal circumstance, be pressured to decide and make a decision More often than not, the experience of buying a car may be painful as you would, under normal circumstance, be pressured to decide and make a decision right away... but was extremely and pleasantly surprised when dealing with Ms. Sarah White from Mississauga Toyota... .. Simply put, we are just lost for words as our dealings and interaction with Ms Sarah White was simple AWESOME!! She was really extraordinary and we were never pressured in any way and at any time yet.. she was very patient and ensure all of our questions (and we have lots of them) and concerns were all answered and clarified!!! So hope this reaches to anyone who are out there and in the market for a Toyota.... look no further.. head straight to the mississauga (dundas / 427) location and reach out to Ms. Sarah White... it will be the best car purchase experience you will ever have... relaxed and completely satisfied!!! Can't ask for anything more... as you will be getting a car that is known for its reliability... and best thing of all enjoy the best customer service ever!!!! Really really Impressed!!!! Toyota is very lucky to have her as paart of their team!!! :) More

Good service, attentive people I had few appointments at Mississauga Toyota to do maintaining my car . I used to go to another dealership quite far from my home. My advisor was Brya I had few appointments at Mississauga Toyota to do maintaining my car . I used to go to another dealership quite far from my home. My advisor was Bryan Moreira. He is always very helpful and attentive. There is no need to go anywhere else. Great service overall More

Long-term customer I've been going to this dealership for over a decade and have never been steered wrong. These guys are always friendly, honest, and competent. Pric I've been going to this dealership for over a decade and have never been steered wrong. These guys are always friendly, honest, and competent. Pricing has been fair for most items and if not I'll go to a jobber but that is about once every couple years and I still will install OEM parts. My only complaint would be that their service counter/room is small and can be too crowded during the morning rush. This experience could be improved from an organizational standpoint. More

Incompetent , This service center its Run by incompetent management team. Twice they let me down. I own 2010 Toyota Tundra truck took it there for service . After This service center its Run by incompetent management team. Twice they let me down. I own 2010 Toyota Tundra truck took it there for service . After they complete the service half the item were check off done they were not touched on truck. You cant trust there workmanship . At your own risk. More