Mississauga Hyundai

"Great Customer Service" Paul Ruffolo has consistently provided great customer service. He is always accommodating to my needs and when I find myself in emergency situation, Paul Ruffolo has consistently provided great customer service. He is always accommodating to my needs and when I find myself in emergency situation, he is there to solve my problem in a quick and timely manner. More

Very poor service experience I had booked a recall notice service appointment electronically for Dec. 29 at 3p. I arrived at exactly 3p and was told they were running about an ho I had booked a recall notice service appointment electronically for Dec. 29 at 3p. I arrived at exactly 3p and was told they were running about an hour behind and that my appointment would take 1.25 hours once the car was brought in. I asked to speak to the manager and was told he was "out for a late lunch". Finally at around 4p the assistant manager came to see me. I was courteous and asked at which point did they get so behind in the service department. He said "around 2p". I then asked why they didn't contact me either via email or text to let me know they were running behind. He ignored this and instead went to the computer to check if my car was being worked on. It was not. At 415p he came to tell me that they would be starting the job unless I needed to leave! So after waiting for 1.25 hours, I could leave?! Their mission statement speaks to "customer service and excellence" and this is not true. I must also mention that there was not one seat available either in the service area or the showroom. Once the car was brought in, the job which I had been told would be 1.25 hours miraculously took only 30 minutes. No apologies, no further communication. I bought my car here 4 years ago and am in the market for another car. You can be sure I will not be purchasing it at this dealership, no matter how sweet the deals might be. Shame on you Mississauga Hyundai. All it would have taken is a text or email advising of expected delays. Is this too much to ask? More

Great Service Department I had Paul as my service advisor last time I was in and he was great he always goes above and beyond. He is well experienced in the industry and is ve I had Paul as my service advisor last time I was in and he was great he always goes above and beyond. He is well experienced in the industry and is very pleasant to deal with. More

VERY BAD PURCHASE EXPERIENCE! READ ON Never go there EVER. worst dealer service I’ve ever seen. Just financed a brand new 2018 Elantra Limited there was no explanation on how to use the fe Never go there EVER. worst dealer service I’ve ever seen. Just financed a brand new 2018 Elantra Limited there was no explanation on how to use the features! Went back in a few days cause I didn’t understand anything! No one even my salesperson was willing to come saying I have costumers now. I’m a customer too! When I first turned on my car, the stereo was very loud and the settings were changed and the person who delivered it changed the audio bass to +8 and listened to very loud music cause when I first turned on the car, I was shocked by the sound ( so loud and heavy bass) Not enjoying my new Elantra also. Takes 10 kilometres of driving to just get a bit heat from the heater. If I park the car it won’t warm up for 20 minutes! 10 minutes unless I drive it! This is very bad. The weather is usually +5 and that is not too cold for this to happen!! Probably would take half an hour to warm up by driving it if it was snowing which it will lots in Canada. Every thing else with the car is OK....not what I was expecting from a 2018 car, but OK. Give the car 3.5 stars and the dealership 1.5 star. Would not buy or recommend Hyundai to anyone again! :/ More

Very Bad services The service department insist I needed to balance my tires, when I knew they were balanced, it was my bad to take their word, so due to their insisten The service department insist I needed to balance my tires, when I knew they were balanced, it was my bad to take their word, so due to their insistence i agree to have them balance my tires, now every time i pass 80 km/h in the highway my car start shaking due to poor balance, i have called them many times with no responses, they wont take responsibility for this. DO NO GO THERE More

Bad experience to get a new car I just notified by Burlington Hyundai dealership that my car didn't have PDI that supposed to be done by Your dealership before delivering the new car I just notified by Burlington Hyundai dealership that my car didn't have PDI that supposed to be done by Your dealership before delivering the new car to me. My car tires were over inflated , no lubricant on doors and wheels and not adjust cargo door. That was a reason for lots of noises from back of my car and knocking tires. However I didn't have good experience with sales department but I didn't think that They deliver the car without inspection. Not trustworthy dealership. More

Service Great the best service and PAUL the person in setbice department was awesome very helpful and friendly.and very prompt with full knowledge of hyundai Great the best service and PAUL the person in setbice department was awesome very helpful and friendly.and very prompt with full knowledge of hyundai products very impressive love to come again for my sanga fe 2013 sports. More

Can I give zero stars? I booked an appointment to have my winter tires put on (after getting brake work done here and being satisfied with the service). I arrived for the ap I booked an appointment to have my winter tires put on (after getting brake work done here and being satisfied with the service). I arrived for the appointment and was promptly “upsold” from a $35 bill to over $200. No thanks just put the tires on for the agreed price of $35 or so plus tax. After two hours, I inquired but the car still wasn’t done. After 2.5 hours I was advised that they had not even started working on my car. When I asked why my service technician Rudolpho shrugged. No apology. I demanded my car back and to speak with a manager. I was given the run around for 10 minutes. Finally an assistant manager (who was in a meeting and didn’t kno the situation) adviser that if I could wait 20 minutes they would change the tires for no charge. Never in my life have I seen this level of poor service from a dealership no less. I can guarantee that I will not be returning and will advise my family and friends (who are also loyal dealership patrons) to do the same. Maybe I buy that it’s busy, but was I also shoved aside because my bill was $35 and not $200+. Either way, what a waste of time! Do not recommend. More

Great sevice Paul Ruffolo has always provided me with the best service at Mississauga Hyundai. He only does service for what my needs are for that particular time Paul Ruffolo has always provided me with the best service at Mississauga Hyundai. He only does service for what my needs are for that particular time that I'm in for. If I have an emergency, he is always there to solve my problem. Great service...great dealership. More

Service was great I came in this weekend for my new Elantra 1st oil change and the service advisor Paul Ruffolo was a great help and went above and beyond in making sur I came in this weekend for my new Elantra 1st oil change and the service advisor Paul Ruffolo was a great help and went above and beyond in making sure I was taken care right and all my questions was answered. As well the mechanic who worked on my car Paul Toste was great I will come back. More