Mississauga Hyundai

Humiliating experience as a prospective Hyundai Customer Walked into the dealership to check out the new Sonata, Salesperson asked if interested in a 2017 or 2018 model. Asking about the difference between Walked into the dealership to check out the new Sonata, Salesperson asked if interested in a 2017 or 2018 model. Asking about the difference between the 2, the response was the car was "completely redesigned in 2018" with no further info. On asking for further info I was instructed to go an sit in the 2017 model outside and check it out, While the salesperson stayed inside and remotely un-locked the Car'. The car was locked by the time I reached and then had to go back in again to locate the sales guy. Again the car was unlocked from a distance with no interest being shown by the sales guy to actually inform about the vehicle. Left immediately after this since I was already pissed off by now. More

Horrible service They told me my sunroof (explosion) was covered under warranty - made me drive from Hamilton out to the dealership and then hours later told me they w They told me my sunroof (explosion) was covered under warranty - made me drive from Hamilton out to the dealership and then hours later told me they weren’t covering the damaged sunroof (that cracked with no impact) - even though I still had time on my warranty. False promises - will NEVER buy a Hyundai vehicle again! They say Hyundai Canada hasn’t seen this damage before but when I looked it up online Global News has multiple articles on it! More

Upsellinging and incorrect diagnostics We used this HYUNDAI service department on a recent trip to Mississauga when we noticed a problem with a wheel balance. This problem was addressed, We used this HYUNDAI service department on a recent trip to Mississauga when we noticed a problem with a wheel balance. This problem was addressed, but then we were told that a rotor also needed replacing. NOT TRUE!! Our local service shop measured the rotor today, when we returned home. NO NEED FOR A NEW ROTOR AT ALL, after an actual measurement. No rust, no vibration. Everything was fine. THIS SEEMS LIKE A BLATANT UPSELL TACTIC. ARE YOU TAKING ADVANTAGE OF PEOPLE?for a needless brake inspection. More

Excellent Service & Great Value I was dealt very professionally and politely. Mr. Faraz took great care in explaining things to me.Car emergencies are not so bad when you have reall I was dealt very professionally and politely. Mr. Faraz took great care in explaining things to me.Car emergencies are not so bad when you have really good people to help you. Thumps up🖒 More

Do not go there for service i have any there for service many times and they will try to scam you for every dollar possible. They wanted to charge me over $100 to JUST LOOK at so i have any there for service many times and they will try to scam you for every dollar possible. They wanted to charge me over $100 to JUST LOOK at someone simple while they were ALREADY servicing my car. I would not recommend to anyone. More

"Great Customer Service" Paul Ruffolo has consistently provided great customer service. He is always accommodating to my needs and when I find myself in emergency situation, Paul Ruffolo has consistently provided great customer service. He is always accommodating to my needs and when I find myself in emergency situation, he is there to solve my problem in a quick and timely manner. More

Very poor service experience I had booked a recall notice service appointment electronically for Dec. 29 at 3p. I arrived at exactly 3p and was told they were running about an ho I had booked a recall notice service appointment electronically for Dec. 29 at 3p. I arrived at exactly 3p and was told they were running about an hour behind and that my appointment would take 1.25 hours once the car was brought in. I asked to speak to the manager and was told he was "out for a late lunch". Finally at around 4p the assistant manager came to see me. I was courteous and asked at which point did they get so behind in the service department. He said "around 2p". I then asked why they didn't contact me either via email or text to let me know they were running behind. He ignored this and instead went to the computer to check if my car was being worked on. It was not. At 415p he came to tell me that they would be starting the job unless I needed to leave! So after waiting for 1.25 hours, I could leave?! Their mission statement speaks to "customer service and excellence" and this is not true. I must also mention that there was not one seat available either in the service area or the showroom. Once the car was brought in, the job which I had been told would be 1.25 hours miraculously took only 30 minutes. No apologies, no further communication. I bought my car here 4 years ago and am in the market for another car. You can be sure I will not be purchasing it at this dealership, no matter how sweet the deals might be. Shame on you Mississauga Hyundai. All it would have taken is a text or email advising of expected delays. Is this too much to ask? More

Great Service Department I had Paul as my service advisor last time I was in and he was great he always goes above and beyond. He is well experienced in the industry and is ve I had Paul as my service advisor last time I was in and he was great he always goes above and beyond. He is well experienced in the industry and is very pleasant to deal with. More

VERY BAD PURCHASE EXPERIENCE! READ ON Never go there EVER. worst dealer service I’ve ever seen. Just financed a brand new 2018 Elantra Limited there was no explanation on how to use the fe Never go there EVER. worst dealer service I’ve ever seen. Just financed a brand new 2018 Elantra Limited there was no explanation on how to use the features! Went back in a few days cause I didn’t understand anything! No one even my salesperson was willing to come saying I have costumers now. I’m a customer too! When I first turned on my car, the stereo was very loud and the settings were changed and the person who delivered it changed the audio bass to +8 and listened to very loud music cause when I first turned on the car, I was shocked by the sound ( so loud and heavy bass) Not enjoying my new Elantra also. Takes 10 kilometres of driving to just get a bit heat from the heater. If I park the car it won’t warm up for 20 minutes! 10 minutes unless I drive it! This is very bad. The weather is usually +5 and that is not too cold for this to happen!! Probably would take half an hour to warm up by driving it if it was snowing which it will lots in Canada. Every thing else with the car is OK....not what I was expecting from a 2018 car, but OK. Give the car 3.5 stars and the dealership 1.5 star. Would not buy or recommend Hyundai to anyone again! :/ More

Very Bad services The service department insist I needed to balance my tires, when I knew they were balanced, it was my bad to take their word, so due to their insisten The service department insist I needed to balance my tires, when I knew they were balanced, it was my bad to take their word, so due to their insistence i agree to have them balance my tires, now every time i pass 80 km/h in the highway my car start shaking due to poor balance, i have called them many times with no responses, they wont take responsibility for this. DO NO GO THERE More