Mississauga Hyundai

I lost my trust in this company Allow me to please give a brief background. I purchased a 2013 Elantra brand new in 2013....and for the first few years the service was incredible. Allow me to please give a brief background. I purchased a 2013 Elantra brand new in 2013....and for the first few years the service was incredible. Very friendly and professional service. Fast forward to today..........I came in for an oil change and a "system software" update was required. Unfortunately my experience that occurred on July 12 2018 at the Mississauga Hyundai 3045 Glen Erin Dr location (same location as where i purchased my car) has been completely dreadful. After my service was completed and i was on my way home i heard a POP in the exhaust and the outside of my car was engulfed in smoke. So much so that myself and nearby drivers were blinded by the smoke and i almost ran off the road. (not an exaggeration..it was bad). After i pulled over in a panic, i assessed the situation. i managed to get the car back to the dealership (thankfully i was only 2 lights away) and brought what just happened to the staff and manager's attention (the managers name was Mukesh i believe). The technician said it was because of the software update and it should of been test driven properly first to let all the smoke run out. After he took it for a test drive and ran the car around it was suitable to drive. HOWEVER, it should of been taken for a test drive before handing over the car to any customer or in the VERY LEAST 'communicated to your customers especially if you know this can happen. Shortly after that, i addressed the concern i had to the manager and instead of an apology and/or any type of accountability, all i received were excuses. Even after i addressed I could of injured myself or others while driving because of being blinded by the smoke....to the manager meant nothing!! The fact that my safety means absolutely NOTHING to the dealership is unacceptable. I will definitely be taking this matter further in greater detail as i intend to address this further to higher management. If anyone in higher management is reading this, i implore you to please hire a leadership who has some concern for 'customer safety' and knows to to ensure proper communication toward customers to avoid any further issues with anyone else's safety. In addition to all this, while my car was being serviced, i spoke to a sales rep to inquire about a new 2018 model. however due to today's circumstance, i lost all faith and trust in this company and will no longer do ANY business with them going forward. This includes any servicing for my vehicle For anyone else reading this, the state that the dealership is in at the moment....i can only hope you go to another location. More

Service call Paul Ruffolo was very professional, efficient and customer focused. He made sure that it was timely and comprehensive. Paul is always very pleasant an Paul Ruffolo was very professional, efficient and customer focused. He made sure that it was timely and comprehensive. Paul is always very pleasant and cheerful More

New car buying nightmare!! WARNING!! Please read this before buying a car from Nav Bhatia Mississauga Hyundai. I am new to Canada and this is my first hand experience (a nightma WARNING!! Please read this before buying a car from Nav Bhatia Mississauga Hyundai. I am new to Canada and this is my first hand experience (a nightmare) in buying a new car. Here is my story! I recently bought a new Hyundai Elantra GT 2018 on 10th May 2018. Prior to my visit to the showroom I had fixed an appointment with the Product Specialist (sales rep) and mentioned the version of the car I was looking for. The sales rep made me wait for more than an hour for a test car and agreed to join me for the drive. During the drive, instead of explaining the features, he was busy with his phone. After the test drive we discussed the finances. The sales rep mentioned after paying a deposit of $1000, he would introduce me to the finance director who would be explaining the financing in detail. I agreed and then sat down for a discussion with the finance director. The financing options he provided was completely different and told me the options provided by the sales rep were wrong. This should have been my first indication to back out, as they were not on the same page!! My fate, I continued with the deal!! At the time of booking my car I mentioned to the sales rep and finance director that I was new to Canada and my only request was for an on-time delivery. They promised that they would deliver within 48hr of processing my finances. Not only did they delay the delivery of my car by a week, there were no updates from them at any point of time. I had to constantly follow-up with them with regard to financial approval and delivery. The sales representative and the financial director (advisor) at each stage made me feel as if they did me a favor by selling the car to me. When I thought of backing out, the sales representative refused to refund my initial deposit money that I had paid on my first visit to the showroom and so I was forced to buy the car from them. On the day of delivery, the sale rep and I inspected the car for scratches and dents. I told him the car was not clean near the doors. He said this happens due to transportation of the car to the dealership. I did not argue, as I was extremely frustrated and wanted to drive away with my car. He and I then established the amount required and we signed the documents as agreed to. The sales rep had made a clerical error and missed out a $1000. At that point neither of us realized this. Two weeks later, the sales rep realized his error and called me. He left me a threatening voice mail, saying that the bank would halt the funds for my car if I did not pay the $1000. A week later, the financial director gave a call and threatened saying that he will sue me if I did not pay the money by June 4th. They were threatening me for their clerical errors and did not even apologize for their mistake. I checked with the bank and I was told that the money was released on the day of my car delivery. In fact, my first payment was debited as per the date mentioned in my loan document. I responded to all their calls through email and mentioned I was happy to return the car. I got no response from them!!! In the meantime I had contacted Hyundai Canada customer service and registered a complaint regarding Mississauga Hyundai. They understood my frustration, made a note of the situation and mentioned that they would share my experience with the Sales Manager at Mississauga Hyundai. At the end of the day I would have to sort this with the dealership, as Hyundai Canada does not intervene in dealership sales operations. Yesterday, out my goodwill I went to Mississauga Hyundai and settled the $1000. Their Sr Sales Manager did not apologize for their mistake and made me feel as if I had made a mistake by missing out on the $1000!! Rather he was happy to write a letter stating, “Mississauga Hyundai will not contact me as I had a terrible experience with the store”!!! In fact I even returned the $150 gift card they had given me at the time of delivery. Shamelessly he took that back as well!! Lesson learned: I should not have approached Mississauga Hyundai, as they clearly do not value their customers. I was harassed for no fault of mine, lost my time and the charm of buying a new car!! More

Great service The customer service at this location was amazing! Okbah and Nuaman helped I and my brother buy our first car, Hyundai Elantra! We are loving it, all The customer service at this location was amazing! Okbah and Nuaman helped I and my brother buy our first car, Hyundai Elantra! We are loving it, all thanks to the service of these people! More

Santa Fe purchase I can honestly say this Hyundai dealership’s customer care was fantastic my family and I were handled properly and very satisfied with our vehicle pur I can honestly say this Hyundai dealership’s customer care was fantastic my family and I were handled properly and very satisfied with our vehicle purchase. Very friendly and personable staff. More

Humiliating experience as a prospective Hyundai Customer Walked into the dealership to check out the new Sonata, Salesperson asked if interested in a 2017 or 2018 model. Asking about the difference between Walked into the dealership to check out the new Sonata, Salesperson asked if interested in a 2017 or 2018 model. Asking about the difference between the 2, the response was the car was "completely redesigned in 2018" with no further info. On asking for further info I was instructed to go an sit in the 2017 model outside and check it out, While the salesperson stayed inside and remotely un-locked the Car'. The car was locked by the time I reached and then had to go back in again to locate the sales guy. Again the car was unlocked from a distance with no interest being shown by the sales guy to actually inform about the vehicle. Left immediately after this since I was already pissed off by now. More

Horrible service They told me my sunroof (explosion) was covered under warranty - made me drive from Hamilton out to the dealership and then hours later told me they w They told me my sunroof (explosion) was covered under warranty - made me drive from Hamilton out to the dealership and then hours later told me they weren’t covering the damaged sunroof (that cracked with no impact) - even though I still had time on my warranty. False promises - will NEVER buy a Hyundai vehicle again! They say Hyundai Canada hasn’t seen this damage before but when I looked it up online Global News has multiple articles on it! More

Upsellinging and incorrect diagnostics We used this HYUNDAI service department on a recent trip to Mississauga when we noticed a problem with a wheel balance. This problem was addressed, We used this HYUNDAI service department on a recent trip to Mississauga when we noticed a problem with a wheel balance. This problem was addressed, but then we were told that a rotor also needed replacing. NOT TRUE!! Our local service shop measured the rotor today, when we returned home. NO NEED FOR A NEW ROTOR AT ALL, after an actual measurement. No rust, no vibration. Everything was fine. THIS SEEMS LIKE A BLATANT UPSELL TACTIC. ARE YOU TAKING ADVANTAGE OF PEOPLE?for a needless brake inspection. More

Excellent Service & Great Value I was dealt very professionally and politely. Mr. Faraz took great care in explaining things to me.Car emergencies are not so bad when you have reall I was dealt very professionally and politely. Mr. Faraz took great care in explaining things to me.Car emergencies are not so bad when you have really good people to help you. Thumps up🖒 More

Do not go there for service i have any there for service many times and they will try to scam you for every dollar possible. They wanted to charge me over $100 to JUST LOOK at so i have any there for service many times and they will try to scam you for every dollar possible. They wanted to charge me over $100 to JUST LOOK at someone simple while they were ALREADY servicing my car. I would not recommend to anyone. More