McPhillips Nissan

Evelyn Lucas is an outstanding salesperson—professional, knowledgeable, and incredibly helpful. She made buying my Nissan Rock Creek exceptional! knowledgeable, and incredibly helpful. She made buying my Nissan Rock Creek exceptional! More

1 star. Service department experience, September–November 2026. I brought my 2017 Pathfinder in on September 17, 2026 for a transmission diagnostic ($218. Service department experience, September–November 2026. I brought my 2017 Pathfinder in on September 17, 2026 for a transmission diagnostic ($218.89). I was told there was metal in the fluid, an internal failure, and quoted roughly $10,000 for a replacement transmission. A second licensed shop found the real problem: the transmission was nearly out of fluid. They topped it up free of charge during a $170.52 diagnostic visit, and the vehicle has run since. That shop was Mister Transmission on Portage Avenue — transmission specialists since 1963 — and Phil there oversaw the work on my SUV personally and took it for a test drive himself afterwards. I sent the dealership a full 18-page dispute package on October 15 and asked for a written response by October 23. I got no substantive reply until October 27 — after the deadline, and after being told on October 23 that the package had been forwarded. The director later said neither manager knew about it until October 26. On October 27 the $218.89 refund was confirmed as goodwill. On October 28 I was told it would come as a cheque by mail, with no date given. My request for two years' written coverage of labour, fluids, and gaskets if the transmission fails was refused, and a vague, unquantified discount was offered instead. Here is the part that should worry anyone reading this: they will not stand behind their work. I documented everything, got a second opinion, escalated to Nissan Canada and was told there was nothing they could do, and chased for weeks — and it still didn't matter. When it's their word against yours, guess whose wins. This dragged on since September and put a damper on the whole thing. The refund cheque finally landed on November 4 — after weeks of chasing for money that was promised on October 27. I will not be bringing my vehicle back here. If you're thinking of buying here, I hope your new vehicle never breaks down on you — because if it does, this is what you're in for. More

Still waiting a week later for a tire covered under warranty. Never provided updates, good luck calling and actually getting someone on the phone. After a week of hounding found out (because I hounded warranty. Never provided updates, good luck calling and actually getting someone on the phone. After a week of hounding found out (because I hounded not because of communication on their end) somehow the tire wasn't even ordered! Now another week to wait! Yes there is a "spare", not it's not acceptable when you live outside the city and all driving is highway driving. This is the worst I've ever been treated. Sure great sales staff but once you're a customer you are no longer of value. More

I’m so thankful for Evelyn and Jeremy’s help! They were both so helpful and made this experience so great. I really love my new car! They were both so helpful and made this experience so great. I really love my new car! More

I had an amazing experience at McPhillips Nissan, and i want to give a special thank you to Evelyn Lucas and Jeremy (Finance Manager) for there outstanding service. They was friendly, knowledgeable, and in want to give a special thank you to Evelyn Lucas and Jeremy (Finance Manager) for there outstanding service. They was friendly, knowledgeable, and incredibly patient throughout the entire process. More

Great dealership and excellent support from Evelyn and Jeremy. We just got the.car we need. Jeremy. We just got the.car we need. More

Came in for my first service 6 months after purchasing my Rogue. I was very surprised the sales person (Basil) remembered my name. Rogue. I was very surprised the sales person (Basil) remembered my name. More

I had an outstanding experience working with Evelyn Lucas. She was very professional, and genuinely focused on helping us find the best car base on our needs. She took the time to answer every question Lucas. She was very professional, and genuinely focused on helping us find the best car base on our needs. She took the time to answer every question thoroughly, knowledgeable, patient, made everything smooth and went above and beyond to ensure we made the right decision. I highly recommend her to anyone looking for a reliable and trustworthy sales professional. More

It’s a good dealership to buy cars, at nice to check it out, they have new and used cars there out, they have new and used cars there More

All the staff at McPhillips Nissan have been friendly and professional throughout my career buying experience! professional throughout my career buying experience! More