Kayla Novakoski

1 star. Service department experience, September–November 2026. I brought my 2017 Pathfinder in on September 17, 2026 for a transmission diagnostic ($218. Service department experience, September–November 2026. I brought my 2017 Pathfinder in on September 17, 2026 for a transmission diagnostic ($218.89). I was told there was metal in the fluid, an internal failure, and quoted roughly $10,000 for a replacement transmission. A second licensed shop found the real problem: the transmission was nearly out of fluid. They topped it up free of charge during a $170.52 diagnostic visit, and the vehicle has run since. That shop was Mister Transmission on Portage Avenue — transmission specialists since 1963 — and Phil there oversaw the work on my SUV personally and took it for a test drive himself afterwards. I sent the dealership a full 18-page dispute package on October 15 and asked for a written response by October 23. I got no substantive reply until October 27 — after the deadline, and after being told on October 23 that the package had been forwarded. The director later said neither manager knew about it until October 26. On October 27 the $218.89 refund was confirmed as goodwill. On October 28 I was told it would come as a cheque by mail, with no date given. My request for two years' written coverage of labour, fluids, and gaskets if the transmission fails was refused, and a vague, unquantified discount was offered instead. Here is the part that should worry anyone reading this: they will not stand behind their work. I documented everything, got a second opinion, escalated to Nissan Canada and was told there was nothing they could do, and chased for weeks — and it still didn't matter. When it's their word against yours, guess whose wins. This dragged on since September and put a damper on the whole thing. The refund cheque finally landed on November 4 — after weeks of chasing for money that was promised on October 27. I will not be bringing my vehicle back here. If you're thinking of buying here, I hope your new vehicle never breaks down on you — because if it does, this is what you're in for. More

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Came in for my first service 6 months after purchasing my Rogue. I was very surprised the sales person (Basil) remembered my name. Rogue. I was very surprised the sales person (Basil) remembered my name. More

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Great experience at McPhillips Nissan! The staff was friendly, helpful, and made everything smooth and stress-free. Excellent service from start to finish. Highly recommended! The staff was friendly, helpful, and made everything smooth and stress-free. Excellent service from start to finish. Highly recommended! More

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I enjoyed his service, the deal was fast and stress free. I will recommend friends I will recommend friends More

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very friendly and helpful, they answered all the questions we asked, I highly recommend them👍 we got 4 vehicles from them🤗 questions we asked, I highly recommend them👍 we got 4 vehicles from them🤗 More

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The atmosphere at this dealership has professional and passionate people who are extremely helpful and kind. If you had to choose any dealership to go to, it’s definitely mcphillips Nissan passionate people who are extremely helpful and kind. If you had to choose any dealership to go to, it’s definitely mcphillips Nissan More

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I bought my first Nissan Rogue model 2023 to this dealership, i have an awesome and excellent customer service experienced. Evelyn Lucas is very knowledgeable in her product and even customized my v dealership, i have an awesome and excellent customer service experienced. Evelyn Lucas is very knowledgeable in her product and even customized my vehicle based on my personal taste. More

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They are the best dealership in winnipeg. Siyem was quick and efficient with all of our needs!! Siyem was quick and efficient with all of our needs!! More

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Bought my 2023 Frontier here and its nothing but good to me. Never had any problems. Evelyn is always willing to help and answer any questions I have. Highly recommended me. Never had any problems. Evelyn is always willing to help and answer any questions I have. Highly recommended More

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She provided me with the service that I was looking for and gave me the car that I wanted for my comfort. I highly recommended her. and gave me the car that I wanted for my comfort. I highly recommended her. More

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