Mark Wilson's Better Used Cars

We were in your dealership a few times to shop for a van and we were always greeted quickly and everyone was courteous and friendly. The price we were offered for our trade-in was very competitive. The fi and we were always greeted quickly and everyone was courteous and friendly. The price we were offered for our trade-in was very competitive. The financial process was efficient and informative. Picking up our vehicle was also easy, the only downside was that we weren't totally happy with the interior detailing that was done. We felt it could have been more thorough. We were very satisfied with our experience and would return for future purchases or recommend your services to anyone looking to purchase a vehicle. More

I waited at first for sales person to help me I ended up asking the receptionist to get someone to help me which it took her about 5 minutes to find the next up. She had Brad help me which he was a very nic asking the receptionist to get someone to help me which it took her about 5 minutes to find the next up. She had Brad help me which he was a very nice helping sales guy to deal with, I was not pressured or anything he actually held the vehicle so I could decide if I wanted to purchase it without having someone buy it on me, very nice feature. Shari was cheerful and a pleasure to deal with, little aggressive on selling the extras but as all finance people usually are. The day I picked vehicle up we got through paperwork quick however sales guy was sick so I stood around waiting to find another sales guy to help me, to get the keys and stuff together. That took about 10 min, hoping it would be ready when i got there, they also just gave me the keys and said bye no explanation or walk around a little disappointing. Overall a good experience though. More

I had a wonderful experience purchasing a car from Mark I had a wonderful experience purchasing a car from Mark Wilson's Better Used Cars in Guelph, ON. It was a very smooth process overall. I felt I was t I had a wonderful experience purchasing a car from Mark Wilson's Better Used Cars in Guelph, ON. It was a very smooth process overall. I felt I was treated in such a manner to ensure the respect comfort of the experience. I would not hesitate to recommend Wilson's to a friend, family member or colleague. More

Awesome experiance. This is the first time I purchased a car on my own. It was very exciting. Sunny was very easy to talk to and very helpful. Nancy at the front desk was Great! She is one busy lady! S car on my own. It was very exciting. Sunny was very easy to talk to and very helpful. Nancy at the front desk was Great! She is one busy lady! Staff was very quick and effeicent. I am VERY happy with my purchase! I will definitly shop there again. Thank You!! Fran More

I Purchased my 06 A3 Through Sunny. Deal went smooth, I Purchased my 06 A3 Through Sunny. Deal went smooth, Sunny made sure I understood everything clearly and what was going on. Dave was friendly with I Purchased my 06 A3 Through Sunny. Deal went smooth, Sunny made sure I understood everything clearly and what was going on. Dave was friendly with me while still talking in a professional manner. Overall I will recommend people to purchase through Wilson's and don't see any reason not to shop Wilson's again. More

I have given the rating that I have because I couldn't have been happier with my purchase. sunny was a very nice salesmen and everything went smooth and organized. have been happier with my purchase. sunny was a very nice salesmen and everything went smooth and organized. More

This was the second vehicle we purchased from Wilson's in a little over four months. We dealt with both Jim (sales) and Stella (finance) both times. They were awesome! Very hellpful! Amazing to deal wi a little over four months. We dealt with both Jim (sales) and Stella (finance) both times. They were awesome! Very hellpful! Amazing to deal with! This was only the second time in my 30+ years of driving that I bought a used vehicle. The expereince was exceptional. If you are looking for exceptional service and unbeatable pricing - then Shop Wilson's! More

My experience with Mark Wilson's Better Used Cars was a fairly good one. The dealership was always busy when I ventured there, but the staff seemed to make sure you were looked after and were friendly. Was fairly good one. The dealership was always busy when I ventured there, but the staff seemed to make sure you were looked after and were friendly. Was looking for a used vehicle. Found one & took it to my mechanic to have it looked at - he noticed it needed new tires & brakes. Mark Wilson's did the repairs. I trust they did it accurately and without hesitation. When I picked up the car, it was clean - inside and out. Small things I noticed were fixed and we were good2go. Though it's a 2006 vehicle, folks have commented on how new it looks! I know how busy the dealership was, but Jim & Miguel did what they could to assist me & answer questions. I would recommended Mark's as a choice to friends & family. No one enjoys car-buying too much - you wonder if you are getting ripped off or if the salespeople are telling the truth - but my overall experience -again - was a fairly good one. Yes, I am pleased. More

Aug. 23/12 purchased a 2011 Ford Connect with 613 miles on it. The rear windshield wiper was missing, several scratches and a dime sized dent with no paint over the side door. Miguel our salesman said the on it. The rear windshield wiper was missing, several scratches and a dime sized dent with no paint over the side door. Miguel our salesman said there was also only one key. Delivery of the vehicle was scheduled for Aug. 29. Miguel said that the key may not be in on time nor the wiper and that he would mail them and we could take the key to a dealership and get it cut. The scratches would be buffed out and we would receive some touch up paint. When we did up the contract we asked for a 2 year plate. The secretary said she had already done the contract but they would get the 2 year sticker and we could pay the extra on delivery. We agreed with that. Up to this point it was a fairly simple transaction. We got a call that the truck was delayed and delivery would be Aug. 31 instead. Miguel arranged to have the vehicle brought to us for the inconvenience. Truck arrived with a new 2 1/2 inch scratch that was dented right down to the metal above the licence plate. Nothing was done to the bullet sized dent over the door. The rear wiper was on. The delivery gentleman said he had a 2nd key. I asked if he had tried it yet. He jumped in to see if it worked and knocked the windshield wiper. Then the wiper would not turn off. They had to remove a fuse to stop it from working. The wiper pump wouldn't work either. We topped it up with our fluid. They also had only bought a one year plate. It was suggested we take it to a Ford dealership and get it fixed as it was under warrantee. Instead we sent the vehicle back and told them to get it fixed. The part(s) had to be ordered from the States. According to the dealership in Guelph they sent the wrong part twice. And then there were computer issues........yada, yada, yada.... Needless to say we were very upset over this. Buy a new vehicle. Have your bank draft Aug. 28, insurance effective Aug. 28. Miguel promised we would be receiving a complimentary gift card for all our troubles. Finally got the truck on Sept. 22nd. No gift card. Rear wiper broken off. (they would mail us a replacement) A bottle of touch up paint. So we have paid for insurance and paid interest on the purchase for 25 days of not having a vehicle. There should be a law against this. Todays date Oct. 21st. We have not received the wiper. I just received a letter from 407 ETR about an outstanding balance for 35.44. They drove along the 407 when they deliveded the vehicle both times. I did receive an invoice last month with a paid balance of over $50. Looks life Wilsons wants me to pay for this. Can customer service be any worse....I wonder if the people who have placed a review on this site are infact real. More