Mark Wilson's Better Used Cars

Here is my story. I went in to look at a newer (less than one year old) ex rental model with low km advertised on autotrader.ca. I looked at online reviews for this dealership before I went and they seemed one year old) ex rental model with low km advertised on autotrader.ca. I looked at online reviews for this dealership before I went and they seemed alright- but looking back it makes me wonder how authentic the other reviews are. The salesman "Brad" seemed very friendly at first and had me take it out on a test drive by myself. I noticed there were a lot of cosmetic scratches on the vehicle and some stains in the headliner and on the drivers seat, otherwise the car seemed fine. Brad took note of the scratches and assured me they could all be removed by wet polishing them out. In the office he made clear the price was fixed as they are a no haggle used car dealership (fine I can accept that). He then went on to mention that there was a $299 administrative fee plus another $5 fee(can't remember what official sounding name he called it) for a total of $304 on top of the no haggle price. This fee was not advertised in the ads - it is however required by law in Ontario!. Anyways he went out of the office to test drive my very good condition trade in. I had researched on line what the approximate trade in value was and knew what black book wholesale value to expect. The number he came up with (a weird odd number down to the dollar!) was less than half of the black book wholesale value! When I pointed this out he claimed his offer was black book (uhm no!). So I said ok lets forget the trade, we are obviously too far apart on that. What can you do about the price considering the scratches? He would only drop the price by $200 (but thats still $100 above the advertised price) and promised to have the scratches removed. I then went on to mention that I'd seen similarly equipped models (also ex rentals) priced comparably in better condition. (The only reason I came to this dealership was because the car was the colour I was looking for). I mentioned that I had been in contact with a very reputable dealership in my home town and that they could get me the exact car for a comparable price(though with a 2-3 week waiting time). This was when he started raising his tone of voice (when he realized I wasn't going to be the easy sale he first though I was). I offered $500 below asking based on the condition it was in and no admin fee. The other option I offered was for them to remove all the scratches and stains and that I would come back a few days later to make a new offer based on the condition it was in then. I was not prepared to buy in blind faith. He started calling me a liar and that he didn't believe me and that I wouldn't find a car like that anywhere for that price. I offered what I felt were two very reasonable options. I kept my emotions cool, but this salesman turned into a loose canon. It was obvious we were done. As I was leaving he demonstratively crumpled up the photocopy of my drivers license he had on his desk and tossed it in the trash. What - are we in grade 6? I m very thankful I didn't give them a penny though I am sorry I wasted a few hours of my time going to this dealership. I'll forever stay away from this place. I feel that they have falsely low advertised prices, and questionable sales tactics. More

We were looking to buy a car for my wife and after being at a new car dealership and receiving poor customer service we decided to check out Mark Wilson's. We were pleasantly surprised by the great, no pres at a new car dealership and receiving poor customer service we decided to check out Mark Wilson's. We were pleasantly surprised by the great, no pressure customer service and we walked away with a car my wife loves driving. We would recommend this dealership. More

My wife and i went to Mark Wilsons because we figured that because they've been in business for so long, that they should be pretty good. Well we feel that the service we got from Jim Gray was very helpf that because they've been in business for so long, that they should be pretty good. Well we feel that the service we got from Jim Gray was very helpful, honest and welcoming. Also, Alyssa Brownlee was really great helping us. We would definitely come back and we'll be sure to recommend Mark Wilson's to our friends and family. Actually, we recommended Mark Wilsons to a friend a few days after we received our car and she went and bought a car there and also has a great experience. So thank you very much to Jim Gray and Alyssa Brownlee for their help and sincerity. We really appreciate it and LOVE our car. Mike and Rose Embro More

These guys were great. Straight up, friendly, easy to deal with, and first-rate after-sales service. Couldn't ask for more! Well worth the drive from Toronto. deal with, and first-rate after-sales service. Couldn't ask for more! Well worth the drive from Toronto. More

Purchased a 2009 Jeep Grand Cherokee from this Dealership in 2009 & I was so pleased with the quick & efficient service I returned to upgrade & recently purchased a 2012 Jeep Grand Cherokee. I have sent seve in 2009 & I was so pleased with the quick & efficient service I returned to upgrade & recently purchased a 2012 Jeep Grand Cherokee. I have sent several referrals & could not say enough how pleased I am with their selection & service. Dealer did not have what I was looking for on his lot at the time so he went out & found exactly what I wanted. I will continue to refer & recommend this Dealership time & time again. More

Recently purchased a used vehicle from Wilsons for the second time. We had such a pleasant experience with our salesman Ron, we went back again. second time. We had such a pleasant experience with our salesman Ron, we went back again. More

Thank you! Thank you! After a bad experience with purchasing my last vehicle, i was extremely hesitant to buy from a dealer again. After dealing with Alyssa, Jim & Neil..i had a new found confidence purchasing my last vehicle, i was extremely hesitant to buy from a dealer again. After dealing with Alyssa, Jim & Neil..i had a new found confidence in the process. Everyone at Mark Wilson's Guelph made me feel comfortable kind of "at home" feeling. The prices were great, i went in knowing what i wanted, and came out with my new truck that i'm very happy with! Everyone was so friendly, i never felt pushed into anything, and when it came time to finance Alyssa worked hard to get the job done! Also would like to mention, Joe and the detailing crew! They worked hard to get my truck in tip top shape, joe even kept some guys late just to make sure the job got done and the truck was ready for us when went to pick it up! I found a minor issue after bringing it home, brought it back the next day to joe, and he fixed it right away!! Thank you Mark Wilson's Guelph for restoring my confidence in dealerships again. I will not buy another vehicle anywhere else!! More

I live in Hamilton and purchased a vehicle from Wilson's. The vehicle was serviced and detailed prior to me picking it up as they had promised. Once I had it there were a couple of issues which came up wit The vehicle was serviced and detailed prior to me picking it up as they had promised. Once I had it there were a couple of issues which came up with the car. I called them back and on 2 occassions they completely took care of my needs. Coming from out of town they even paid for a rental car for me!! The Sales team, their Manager (Neil) specifically and their Service Manager (Chris) are absolutely customer service oriented staff!! I will not be looking anywhere else in the future for a car, I will be back there for sure. From past experiences car lots will take advantage of you once they have your money, not Wilson's they are true to their word and treat you like family. I emailed the owner about my experience and he even responded to me within 1/2 hour!!! The owner is customer service focused as well, he still responds to his clients which is another example. Definitely will be back! Sincerely John Scozzari More

Not only does Wilson's have the best prices and widest selection I could find, but the people are friendly, helpful and do not use pressure selling approaches. We found the truck we wanted quickly, and th selection I could find, but the people are friendly, helpful and do not use pressure selling approaches. We found the truck we wanted quickly, and the process from there was a breeze. Friendly, helpful service is important, and the people at Wilson's have that figured out. We're definitely buying our next car there. More

My wife and I bought a 2010 Nissan Sentra. We looked at all the other cars, and nothing she liked better. So we paid in full, and Juan our sales guy was great. When we went to the business office, it was P all the other cars, and nothing she liked better. So we paid in full, and Juan our sales guy was great. When we went to the business office, it was PUSHY PUSHY sales. I've spent years in the car industry and now work in computers and I was appalled at the pushiness. It was at the point of telling us that if we didn't buy all these useless add ons we'd be back in a month to have it all fixed. My wife and I walked out and she looked at me and said did we buy the right car since its all going to need to be fixed unless we buy that stuff? I cannot say a bad thing about Juan, he did a good job. Until we took delivery. I cannot get ahold of him. And yes, I needed to. We didn't have the car a week and I had to send it back in for major pulling to the left, bad engine knock(which wasnt there when I test drove it) the back door making a popping sound and a few other minor things. Service department is open 9-5 Mon to Fri. Good luck getting there if you work. Trying to get a loaner car was like pulling teeth, but they eventually did give us one. So the car went to Nissan for the engine, and apparently a knocking engine is normal...yeah ok. They first thought it was the brand new tires, then the struts. So they tested the tires sent the car back to the tire company who said they were fine, and then had to replace the strut mounts, guess what. They still knock, worse even. When I called back, I was told to bring it in during business hours. Im sorry I work till 5, I cant drive from Listowel to Kitchener by 5 and NOT have a car. Ashley was great, working in a not customer friendly policy. Would I buy another car there? NO. Have I told my friends not to also? YES. Why? Horrible after sales, pathetic shop hours NOT even SATURDAYS??!?!?! Am I looking for a car to replace this one? You bet. More