Marino's Fine Cars Subaru
Etobicoke, ON
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312 Reviews of Marino's Fine Cars Subaru
The worst experience I’ve had with this Subaru service department. It took more than three hours to rotate my snow tires from seasonal tires. Very disappointed with the service department. It took more than three hours to rotate my snow tires from seasonal tires. Very disappointed with the service More
Incompetent service diagnostics! Said I needed a new CVT module at $3500 plus recommended I change the transmission because of high mileage at $6500!!! Ended up fixing the car myse Said I needed a new CVT module at $3500 plus recommended I change the transmission because of high mileage at $6500!!! Ended up fixing the car myself in 10 minutes for FREE!!! But not before being charged $180 for the "diagnostics". I drove my car home against their recommendation (figured I had nothing to lose). The next day I did a quick google search which indicated it might be a battery connection issue... When I opened the hood I noticed the positive battery terminal was caked with white powder (corrosion). After cleaning the battery terminals and tightening the cables the car has now been working perfectly for 2500km! Complete incompetence on their part. They made an assumption based on the error codes without even inspecting the car. They clearly did not even open the hood before informing me the repair would be a minimum $3500! A co-worked said "Don't take it to the dealer, they'll just rip you off." Marino's service team proved that without a doubt! Unfortunately my independent mechanic isn't a transmission specialist or I would have gone to him. Thankful in the end they were clueless and I didn't spend more than the ripoff diagnostics fee. More
Marino's provided an excellent and positive buying experience. Pedro was friendly and efficient and was able to quickly address our concerns. He quickly responded to an issue we discovered after the experience. Pedro was friendly and efficient and was able to quickly address our concerns. He quickly responded to an issue we discovered after the purchase and coordinated a repair. Marino's repaired the issue without charge and even provided a rental vehicle for the repair period. Overall we were very satisfied with our purchase at Marino's Fine Cars. More
From start to finish my experience was positive. The staff were all friendly and welcoming. Bradie was knowledgeable and I never felt like any question was too small. The staff were all friendly and welcoming. Bradie was knowledgeable and I never felt like any question was too small. More
New car was delivered in the model/colour and accessories requested in the timeframe predicted. Pedro kept us abreast of production schedule and delivery during this time of supply chain problems. requested in the timeframe predicted. Pedro kept us abreast of production schedule and delivery during this time of supply chain problems. More