MINI Vaughan West

Ferdinand did a great job handling the service related to the repairs on the car. He followed up on the phone as the work was being done. All of this was great experience. the repairs on the car. He followed up on the phone as the work was being done. All of this was great experience. More

Wonderful, friendly service. Answered all my questions and then more. I had a good experience with this dealership. Answered all my questions and then more. I had a good experience with this dealership. More

Service staff are excellent. Very knowledgeable, friendly and fair. I have had great interactions with all staff, most recently Ferdinand. Very knowledgeable, friendly and fair. I have had great interactions with all staff, most recently Ferdinand. More

I worked with Ferdinand at the Mini Service desk- he was terrific, professional and had everything ready for me. Ferdinand also called me to let me know the day before that everything was ready for me to p terrific, professional and had everything ready for me. Ferdinand also called me to let me know the day before that everything was ready for me to pick up- great follow-up. I was helped out by Jesse as well who was very pleasant and friendly. Outstanding customer service. More

They had me in and out of the dealership quickly. I got good service Accommodations were made for me . I got good service Accommodations were made for me . More

Everything was perfect! A great experience A great experience A great experience A great experience A great experience A great experience A great experience A great experience More

Wesley was super helpful in finding our perfect vehicle! He knew his stuff and answered all our questions and concerns. He also helped us compare options for finances and worked hard to make it work for us. He knew his stuff and answered all our questions and concerns. He also helped us compare options for finances and worked hard to make it work for us. We had an amazing experience at Mini Vaughan West, thank you Wesley! More

Met Fernando for the first time today. I have been going to Mini Vaughan West since I bought my Mini in 2009. Like his predecessors, Fernando has been very helpful. I have been going to Mini Vaughan West since I bought my Mini in 2009. Like his predecessors, Fernando has been very helpful. More

I own 2 mini's and have been servicing them here for a number of years Amanda and Michelle were amazing!! I am not sure what has happened in the last 6 months however there has been a huge change in the number of years Amanda and Michelle were amazing!! I am not sure what has happened in the last 6 months however there has been a huge change in the quality and "service " of the service department. It is impossible to book an appointment. if you call it is rare that the call is picked up on the first try, multiple calls must be made. Your appointment will be scheduled in the next month !!The new service check in guy, is overwhelmed , is never at his desk when you arrive, heaven forbid you are a woman he mansplains everything to you including prices as if you are homeless. Never has this happened at any other dealership I have serviced my vehicles at .Oh and if you are a woman be prepared to have your service check in interrupted by any man that walks by and asks for anything. Your check in will be put on hold to help THAT man bc your time is not valuable. So beyond RUDE . It happened so blatantly at my last appointment that I put in a call to the service manager ....who has yet to call back lol . There are plenty of dealerships that treat customers as all equal and greet and value their customers as they walk in and handle their job cheerfully . I will be moving my mini's to another dealer for service as this once amazing service department is no longer acceptable especially for women. Don't bother with the once functional online booking, it longer works for some reason and when you ask about it they say oh that's news we will see. Its been more than 8 months not working I've mentioned it several times. More

We were thrilled with our experience at Mini Vaughan West. This is the fourth mini we have purchased from them and they always take excellent care of us. From the test drive to the purchase to the deliv West. This is the fourth mini we have purchased from them and they always take excellent care of us. From the test drive to the purchase to the delivery of our new mini, we are treated with professionalism and care. Our sales rep, Wesley, went above and beyond to make make sure our expectations were surpassed. More