MINI Vaughan West

Had such a terrible experience in this branch I Had such a terrible experience here ! I came to this branch on 14th Nov 2016 to looking for a MINI-cooper S which has Loaded Package and Essentia I Had such a terrible experience here ! I came to this branch on 14th Nov 2016 to looking for a MINI-cooper S which has Loaded Package and Essentials Package , and first of all I mentioned that I want the car is ready to be pick up , cause I can't wait . they were always saying "ok , yes , no problem ...." for anything u required ! And then after a quick search they told me there is a car in Richmond hill that matching all my requires , and they promised I can get it just in one week cause the car just right there , then they asked me to put 1000$ deposit . After 5days , I contact them to make sure the date for pick up . Then they told me the car has been taken ! why there s no one called and let me know until I call . What is the deposit for ? I really have no idea what they were doing ! And then they starting recommend a lot of other cars with different packages , but I don't want it , cause that is not the car with the right packages that I was required . I said Okies , if there s no other car with the Loaded and Essential Package , then just cancel and return the deposit . They told me will go to do the cancellation and return the deposit to me . Then there is an other trick they start playing ! From that day , whenever I call them ,no one is answering , whatever how many voice messages I left , no one call me back , I drive all the way there , then The Unbelievable reason they told me is they were so busy on work ,that s why can't call me back . Seems like I'm not the one in them's works anymore ! Then they let me wait there more than an hour cause they said they are still busying ! At last they took a piece of copy of my credit card for returning the deposit use then let me leave and wait at home . Honestly , am a loyal customer of BMW , I been visit many BMW and MINI branches , i have been met lots of car agents in many different branches, THIS IS THE WORST I've never experienced before ! I wait until today , after an other hundred times call , after uncountable voice messages left , I still can't hear nothing from them . Actually I been told by some friends long time ago , they told me this Branch is terrible and ridiculous . Now I am truly regret that was not listening . This is my real experience in this branch , just happened and not ending yet . Cause I won't stop until get my rights and respects , and I don't mind reporting to the Omvic or find Media for help , and I don't mind showing the message conversations history between the sales and me . More

Slow on service , big on promises , high on price They can do an oil change in an hour. But the guys at the service desk will take another hour to get you your bill and keys. They smile a lot and tal They can do an oil change in an hour. But the guys at the service desk will take another hour to get you your bill and keys. They smile a lot and talk a good game but watch you bill. They are higher prices then most. I brought my mini in for a new clutch. They promised. It in 2 days, it took 9. Then they offered me 10% off to help pay for the cat they rented for me. Somehow , I just don't think they get it. More

Check Engine = Multiple Malfunctions March 15, 2016, 2:20pm: Service ran a diagnostic on my key. Coolant leaking, maybe thermostat needs to be replaced, and spark plugs needs to be replac March 15, 2016, 2:20pm: Service ran a diagnostic on my key. Coolant leaking, maybe thermostat needs to be replaced, and spark plugs needs to be replaced. Ok, fair enough, wear and tear on the car means things need to be fixed. March 15, 3:15pm: I got my key back and was about to leave. Went outside to see to driver window open and didn't think much of it until I tried to make it go back up. Didn't work. March 15, 3:15pm: I went back inside (thank you, John, for being the only good thing to happen to this dealership!) and had the key assessed again, the car was brought back in. SURPRISE! Service has no idea why the windows malfunctioned. I said as long as the window was up I'd take my car elsewhere. March 15, 4:00pm: Got in the car AGAIN, tried to signal to leave the lot....signalling system isn't working. No signals, no hazards, equals car deemed unsafe to drive. Key was assessed for the third time in 2 hours! March 15, 4:30pm: It had to be left, without much customer choice because of potential safety risks. Cost breakdown: Coolant/thermostat - $1750 Windows - $2500 Signalling system - guessing the remainder of what I have I my bank account. It's easy to guess that my car was tampered with. NEITHER THE WINDOWS NOR THE SIGNALS WERE CAUSE FOR CONCERN IN THE INITIAL DIAGNOSTIC and then magically appeared after being in the possession of the service centre. As these 2 malfunctions (windows and signals) happened on mini property and in the hands of their service technicians, it can be easily concluded that the fault also lies in their hands and responsibility on the dealship's part should be taken. I would NEVER recommend this brand of car or this dealership. More

Great customer service! Friendly, helpful and knowledgeable staff! Very attentive and straightforward. I highly recommend this dealership if you're interested in purchasing Friendly, helpful and knowledgeable staff! Very attentive and straightforward. I highly recommend this dealership if you're interested in purchasing a Mini. See Nick for a great deal. More

My next purchase I visit MINI Vaughan West whenever my BMW is in for service. The staff are excellent, and whenever I need help deciding which MINI suits my wants, th I visit MINI Vaughan West whenever my BMW is in for service. The staff are excellent, and whenever I need help deciding which MINI suits my wants, they are there for me. Thanks MINI Vaughan West! More

Worst Toronto mini dealer! Avoid Mini Vaughan West ! I visited Mini Vaughan West 2014 Mini sales event on March 27, 2014 I was absolutely appalled and shocked by the treatment that I have received at I visited Mini Vaughan West 2014 Mini sales event on March 27, 2014 I was absolutely appalled and shocked by the treatment that I have received at Mini Vaughan West by the salesman Andrew Viella. When I was at the Mini Vaughan West dealership on March 27, 2014 the salesperson - Andrew Viella demanded from me a deposit for a car that the dealership did not have in stock. I told that salesperson politely that I wanted to see the car when it arrives and choose not to place a deposit today. At that time the salesperson became rude and aggressive and shouted "this is bullsh**t" and ran from his desk to an office and slammed the door. I hope that such treatment of potential customers is not the policy encouraged by BMW Canada or Toronto Mini retailers. In my opinion such behavior is outrageous and I feel that BMW Canada and Mini Canada should address such rude and unprofessional behavior by its sales people. Extremely Disappointed Car Buyer More

I have been using this dealer for several years now and overall i must say i am very satisfied and happy with the service. More than once i compared their prices with other service centre and they were alw overall i must say i am very satisfied and happy with the service. More than once i compared their prices with other service centre and they were always competitive. Every once in while i get a free rental. I must say i'll probably change my mini with another mini mainly because of the service i got here. More

Where to being?... After less than a year of having my Where to being?... After less than a year of having my new MINI cooper I noticed that I had moisture build up in my head light. I contacted the Se Where to being?... After less than a year of having my new MINI cooper I noticed that I had moisture build up in my head light. I contacted the Service Dept to schedule an appointment to have only 1 option available to me that fit my schedule which was Saturday's at 8 am. I went in as scheduled and they advised me that the headlight needed replacing however, they did not have the part available and would have to come back the following Saturday at 8 am to replace. I revisited them to replace the part that was ordered - they replaced it. OR so I thought...After checking the car before I left the moisture was still the same. I went back in and spoke to John and asked if they replaced it...what happened in fact was they ordered me a fog light and replaced that although that was not the light that needed replacing. To only hear that my fog light had corrosion build and "thankfully we replaced that one". Again, I had to visit the service dept for a 3rd time on a Saturday at 8 am to finally get the correct light replaced. When leaving I mentioned that I wanted a service manager to contact me and 3 weeks passed with NO phone call. I made the initiative to call back in 3 weeks later to an answered call by Mike (Sales Manager) detailing my complaint in regards to the poor service and that I still wanted a service manager to call me. He assured me that this would happen. 1 month later still NO call!!! Today my service engine light came on and so I called the Service dept to schedule an appointment. John answered the phone and mentioned to me that my options were to come in before 1 pm weekdays only and OR leave my car overnight as Saturday they do not have diagnostic technicians on site. I told him that wouldn't be an option as I work weekdays but am willing to leave my car if needed over night if they comp a loaner car to me. John was EXTREMELY rude in asking "what would you like me to do?" to then tell me I cannot help you! I asked to again have the Service Manager call me (got his contact info his name is Sebastian) and asked when I would expect a call back and John's reply was: I will leave it on his desk maybe a day or two. I will NEVER service or purchase another vehicle from MINI Vaughan West - I have in fact moved onto MINI Oakville which provided EXCELLENT customer service! More

He is a liar. They have horrible hours. No courtesy car on a mini cooper classic STILL under warranty, had timing chain problem, oil in the car was worse than TAR, had to walk home, after 4 days of compla on a mini cooper classic STILL under warranty, had timing chain problem, oil in the car was worse than TAR, had to walk home, after 4 days of complaining got a courtesy car, after $2000 plus in work(covered under warranty) they kept the oil in and didnt change it. ALSO, forgot to put the air filter bolts back, it was rattling for days they told me the car was fine and I opened the hood.. WOW, no bolts attached the airbox was banging against everything, thats when I checked the oil, they never changed it. They said thats not covered under warranty, so if the timing is off and the oil gets burned due to bad combustion, it's not covered. WHATEVER BUD! just went back again couple months later because now the valve cover gasket is leaking, couldnt make an appointment antime after 12pm any day. that's their 'policy' wants me to leave the car there, NO courtesy car... oh wait sorry, there is one, but it costs 35 dollars... whatever that means. These people are ridiculous, always trying to tell you to come in at 8am like I dont have to go to work or something. These people are stupid. The best part was when john said "these timing chains need replacement all the time, don't worry." thanks john, that's what every car owner wants to hear. More