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Lexus of London
London, ON
4,263 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,263 reviews
October 02, 2023
We would like to express our sincere thanks to Lisa Ali at Lexus of London for her assistance in our recent purchase. She really demonstrated a genuine desire to make us feel comfortable and happy. Lisa wa at Lexus of London for her assistance in our recent purchase. She really demonstrated a genuine desire to make us feel comfortable and happy. Lisa was very attentive and treated us with respect. She was a pleasure to work with and we will be sure to highly recommend Lisa to friends and family. We appreciated her integrity and her bright, positive attitude. Keep up the good work Lisa! Sincerely, Gord & Gladie More
by MrG
Employees Worked With
September 29, 2023
She is excellent. She was really helpful. We got all the answers that we needed. She has lots of car information. I would recommend Jillian to everyone. Thanks so much She was really helpful. We got all the answers that we needed. She has lots of car information. I would recommend Jillian to everyone. Thanks so much for all your help. More
by Kulwant
Employees Worked With
September 29, 2023
From the moment I made contact with Jillian through email it was a win win situation for both of us. Jillian made possible a test drive of the vehicle, explained the different models and options and took ca it was a win win situation for both of us. Jillian made possible a test drive of the vehicle, explained the different models and options and took care of all the paper work. Jillian is approachable and a good listener. More
by windermerenorth
September 29, 2023
Jillian Cook was very helpful, nice, and professional throughout the whole process. She explained everything very well and spent a lot of time with us to ensure that we understood everything. throughout the whole process. She explained everything very well and spent a lot of time with us to ensure that we understood everything. More
by Mila
September 29, 2023
We had wonderful having to deal with Jillian cook she gave us a great showing and gave us everything in detail and we had a great experience buying a. Lexus gave us a great showing and gave us everything in detail and we had a great experience buying a. Lexus More
by Jaspal
Employees Worked With
September 29, 2023
Jillian was wonderful to deal with, exceptional customer service and very helpful. I would definitely recommend Jillian to anyone. service and very helpful. I would definitely recommend Jillian to anyone. More
by d.blatta@gmail.com
Employees Worked With
Other Employees :
Moe technical support , Rhonda Thompson, Lauren Rossini
September 28, 2023
First time visit. Everyone polite and respectful. Sales agent listened to me and didn't waste my time with frivolities. He followed up. Everyone polite and respectful. Sales agent listened to me and didn't waste my time with frivolities. He followed up. More
by enzofacecchia
September 27, 2023
The service that I get when I walk in the door has been fantastic from day 1. They go above and beyond to make sure I am happy and I get exactly what I want. fantastic from day 1. They go above and beyond to make sure I am happy and I get exactly what I want. More
by Lcampbell
September 27, 2023
Rick greeted us right away and in a little over an hour we had bought the car we came in to see and were on our way even though it was a busy Saturday. we had bought the car we came in to see and were on our way even though it was a busy Saturday. More
by sanmartel
Employees Worked With
September 27, 2023
Jillian was so supportive and offered us some different options to meet our needs. We were able to test drive and never felt pressured into something that wouldn’t work for us. Thanks Jillian! options to meet our needs. We were able to test drive and never felt pressured into something that wouldn’t work for us. Thanks Jillian! More
by JD
Employees Worked With
