Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,864 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,864 reviews
November 19, 2022
Vehical was ready when told at check in, but 3 hrs for tires on rims winter change seemed long. Would have been nice to know it would take that long when booked. tires on rims winter change seemed long. Would have been nice to know it would take that long when booked. More
by bill_perry
Employees Worked With
Arden Dalipi
November 19, 2022
Great service Karen Cambell is the best service advisor Makes everyone feel welcome and important Makes everyone feel welcome and important More
by helenstarfas
Employees Worked With
Other Employees :
Don’t know the rest so I can’t rate them
November 18, 2022
Pleased with your staff and your approach to service. Prompt, accurate reliable and well versed in your products. Prompt, accurate reliable and well versed in your products. More
by Paul
November 18, 2022
In particular, service at Lexus of London has been outstanding. We value the personal touch provided by your staff. outstanding. We value the personal touch provided by your staff. More
by turnbull
November 17, 2022
Lexux of London is very welcoming dealershiip. The staff I've been in contact with is very professional. Recently in purchasing my RX350 both Jillian and Lauren proved to be very knowlegeable in The staff I've been in contact with is very professional. Recently in purchasing my RX350 both Jillian and Lauren proved to be very knowlegeable in their respective fields. More
by Glenn
November 17, 2022
JORDEN was awesome and actually deserves much of the credit for getting me to the finish line to get the NX300 that I love…and he was great with my 9 year old son, Myles…the dealership was supportive al credit for getting me to the finish line to get the NX300 that I love…and he was great with my 9 year old son, Myles…the dealership was supportive although a little more merch would have been appreciated! More
by Bjpooley
Employees Worked With
Jordon Craib
November 16, 2022
Sue Vincent was a tremendous help to me in figuring out my options for a new vehicle. She is very knowledgeable in her business and is my favorite salesperson! my options for a new vehicle. She is very knowledgeable in her business and is my favorite salesperson! More
by nasimsz
Employees Worked With
November 16, 2022
Lexus of London service department demonstrates positivity and professionalism. They listen to me, answer my questions, and made sure they kept me informed about progress on the vehicle. We also ap positivity and professionalism. They listen to me, answer my questions, and made sure they kept me informed about progress on the vehicle. We also appreciate the vehicle cleaning at no extra charge. More
by jiminyg
Employees Worked With
November 15, 2022
I have been a Subaru enthusiast for many, many years, then went to Toyota to get their Rav4 Hybrid, and finally decided that I should treat myself to a "luxury" car, and after a lot of searching, decided then went to Toyota to get their Rav4 Hybrid, and finally decided that I should treat myself to a "luxury" car, and after a lot of searching, decided on a SUV NX-350h Lexus, and have never been happier. From my first time dealing with Rick Watson, one of the finest and most honest car salesperson I have ever purchased a car from, and being a senior, I have owned many cars in my life, to finalizing the sale with Thomas Geeves, and since I live in Toronto, they deliver my car when it arrived on their lot. I think I have found a dealer that will help keep me happy driving a Lexus for the rest of my driving life! A real High Class dealership that will work with you to put you in the right car!! More
by Stephen
November 15, 2022
Sue has been excellent to deal with, the dealership has been great. This is our 3rd vehicle from london lexus. Karen and Romeo have been excellent in service also. Lauren in the business office was great a been great. This is our 3rd vehicle from london lexus. Karen and Romeo have been excellent in service also. Lauren in the business office was great as well. would highly recommend More
by Robmailing0
