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Lexus of London
London, ON
4,082 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,082 reviews
May 31, 2023
Never have I had such a pleasant new vehicle purchase. Rick Watson was the perfect sales associate to deal with. Very knowledgeable, accommodating and a real pleasure to deal with. Every question answered Rick Watson was the perfect sales associate to deal with. Very knowledgeable, accommodating and a real pleasure to deal with. Every question answered and every concern dealt with. The whole experience from original questions to eventual delivery could not be improved. Great job and a great representation/face of the Lexus of London dealership and team. More
by kenoswald
Employees Worked With
Other Employees :
The service department, Lauren Rossini
May 31, 2023
Rick Watson was great in helping us with the purchase of our Used RX. I would not hesitate in recommending Rick in the future. our Used RX. I would not hesitate in recommending Rick in the future. More
by fraser
Employees Worked With
May 31, 2023
One of, if not the best car dealer I've worked with. Rick is honest and attentive. He goes above and beyond to meet the customers needs. Rick is honest and attentive. He goes above and beyond to meet the customers needs. More
by Marvinsae
Employees Worked With
May 31, 2023
I have dealt with London Lexus several times. Most recently, I purchased a 2023 RX 350h. Jillian Cook was the sales person and I had excellent experience dealing with her. She always provided me Most recently, I purchased a 2023 RX 350h. Jillian Cook was the sales person and I had excellent experience dealing with her. She always provided me with the information I needed and finally we arrived at a price for the vehicle which was acceptable to both us. More
by Kanu
Employees Worked With
May 30, 2023
Rick Watson was first class in his dealings with us. He took the time to answer our questions in a comprehensive manner and could not have been more helpful. We would also like to thank Stephanie He took the time to answer our questions in a comprehensive manner and could not have been more helpful. We would also like to thank Stephanie Shearsby and Chris Pinelli for their valued assistance in assisting in the purchase of our vehicle. The entire process of purchasing a vehicle at Lexus was extremely positive and very satisfying. More
by Stan
Employees Worked With
May 29, 2023
Great job in discussing the issues needed for the car and helping the client make informed decisions. Dale is a great guy to chat too! helping the client make informed decisions. Dale is a great guy to chat too! More
by folani
Employees Worked With
May 25, 2023
Excellent service appointment with Shanna, and Mario. Thanks for the shuttle Chris — and good seeing Romeo and Dale as always Thanks for the shuttle Chris — and good seeing Romeo and Dale as always More
by sonnycheng92
May 25, 2023
We just purchased a used vehicle from them and everyone we delt with were fantastic, especially our sales person Lisa Ali! we delt with were fantastic, especially our sales person Lisa Ali! More
by Tom & Diana
May 23, 2023
Friendly people, great service, I've purchased 5 SUVs from them. I'll keep coming back. from them. I'll keep coming back. More
by Sue's Lexus
May 20, 2023
Horrible customer experience. We were greeted, yet when we asked for assistance to view a vehicle that we saw advertising online and were interested in, one of the representatives We were greeted, yet when we asked for assistance to view a vehicle that we saw advertising online and were interested in, one of the representatives told us to wait until one of the customer associates will assist us. We told them that we will be waiting outside, however, nobody showed up, we waited for more than 30 minutes while customer associates were chatting and totally disregarded us. The dealership was empty and nobody cared to engage with potential customers. More
by svyatbelo
Employees Worked With
n/a
