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Lexus of London
London, ON
3,747 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,747 reviews
September 04, 2022
Very great sales! Always answered my questions very carefully and gave me a great experience! I always want to recommend Allen to a friend when they ask me about a car Always answered my questions very carefully and gave me a great experience! I always want to recommend Allen to a friend when they ask me about a car. More
by yanglingchu0830
Employees Worked With
September 04, 2022
Allen is a very nice person and has made our business very easy and happy very easy and happy More
by haodong
Employees Worked With
Other Employees :
Jordan Skellett, Jordon Craib
September 03, 2022
Working with Jillian was a great experience. She was very helpful and made sure she answers all our question. She followed up frequently with us to ensure we have good experience. Communication She was very helpful and made sure she answers all our question. She followed up frequently with us to ensure we have good experience. Communication with her was extremely nice and effective. Highly recommend Jillian More
by Ali
Employees Worked With
September 01, 2022
He is a very friendly person, who provides very professional service. I’m happy purchasing my car with him. professional service. I’m happy purchasing my car with him. More
by leieugene3
August 31, 2022
This is our 3rd Lexus we have purchased thru Sue Vincent. The service and knowledge Sue has with Lexus is amazing. We request Sue very single time we are in need of a new car; she is definitely the best! The service and knowledge Sue has with Lexus is amazing. We request Sue very single time we are in need of a new car; she is definitely the best! Such a pleasure to work with Sue. Pre-purchase through to driving away, always ready to answer any questions or concern and follow up communication is stellar; truly cares about your needs. More
by Steve Henry
Employees Worked With
August 30, 2022
I met Rick Watson, a sales rep at Lexus of London. He was a refreshing change , from the standard person in car sales. He was like speaking with a person you could talk to about almost anything, and He was a refreshing change , from the standard person in car sales. He was like speaking with a person you could talk to about almost anything, and I’d only spent a few minutes with him. Which leads me to believe that this dealership. has done a really great job, of finding the right people to represent the brand. If you have a great product, and the right people representing it, that combination, can onl lead to success. More
by saabturbo1
Employees Worked With
August 30, 2022
Exceptional customer service, reliability, integrity, knowledgeable, enthusiastic, helpful, insightful, first class, friendly, thorough, understanding, organized. knowledgeable, enthusiastic, helpful, insightful, first class, friendly, thorough, understanding, organized. More
by bono1222
Employees Worked With
August 29, 2022
We visited London Lexus after a drive from Waterloo and got to test drive a NX350h , which we were looking to purchase . Rick helped us and explained packages available and any other question we had and de got to test drive a NX350h , which we were looking to purchase . Rick helped us and explained packages available and any other question we had and decided then to order from Rick and looking forward to our new vehicle. More
by sprkee
August 29, 2022
Dale is a fantastic service adviser. He kept me informed and provided top-level service and returned the car on time! He kept me informed and provided top-level service and returned the car on time! More
by Sayed Sadaat
Employees Worked With
August 29, 2022
Working with Jillian was amazing. Highly recommend her if you’re in need of a new Lexus! Highly recommend her if you’re in need of a new Lexus! More
by Dylansvirk
Employees Worked With
