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Lexus of London
London, ON
3,991 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,991 reviews
April 14, 2023
Very helpful with information about the different models. Sue was very friendly and approachable, as was Thomas, the Financial Manager. We are quite pleased, and still learning the “techie” things about ou Sue was very friendly and approachable, as was Thomas, the Financial Manager. We are quite pleased, and still learning the “techie” things about our new Lexus. More
by rd4kjv
April 13, 2023
Larry is a really good and nice salesperson. Helped me to get the suitable car. Best experience at this dealer! Helped me to get the suitable car. Best experience at this dealer! More
by umju
April 13, 2023
We’ve had 4 Lexus products. The reliability, low cost of servicing is surprising. Everyone is friendly and efficient. We will continue to have our cars serviced by Lexus until t The reliability, low cost of servicing is surprising. Everyone is friendly and efficient. We will continue to have our cars serviced by Lexus until the day we pass on. More
by Monty Mitchell
Employees Worked With
April 08, 2023
It is rare that we rate any experience 5-star, so for this Lexus Dealership AND every single staff we interacted with, to receive 5-star too, is an exception. From the moment Allen Zhang met us, he was this Lexus Dealership AND every single staff we interacted with, to receive 5-star too, is an exception. From the moment Allen Zhang met us, he was courteous, professional and dedicated. Thomas Geeves was easy to work with, and provided great assistance to ensure a smooth transaction. And Tiffany Zhang was very knowledgeable and patient with our many queries about the numerous features, both NX and Iphone. Finally, Karen Campbell walked us through maintenance scheduling, with a good laugh, as we stumbled with on-line booking a bit. A great team to deal with, thanks for making us feel right at home. More
by Ed
April 06, 2023
Allen is the best slaes. i bought 5 car in Lexus of london，there have great survive. i bought 5 car in Lexus of london，there have great survive. More
by V.I.P
April 05, 2023
Allen is a very professional and friendly salesman. I am very satisfied with the experience of buying NX350 this time. I am very satisfied with the experience of buying NX350 this time. More
by kurisu
Employees Worked With
April 04, 2023
Always great to use Lexus of London when its needed. Their service advisor Karen Campbell is extraordinary! Their service advisor Karen Campbell is extraordinary! More
by Jason
April 04, 2023
Our experience with Rick was excellent! !!totally 10 out of 10!!! Professional, helpful, reliable, friendly, patient. I definitely would recommend Rick and when it's going to be time for up !!totally 10 out of 10!!! Professional, helpful, reliable, friendly, patient. I definitely would recommend Rick and when it's going to be time for up grade definitely we will go back to Lexus of London and Rick 💯!!! More
by VikiB
Employees Worked With
April 04, 2023
Rick was a great salesman. He explained any questions we had and was very knowledgeable, polite and I feel he would make himself available to us in the future if we have any c He explained any questions we had and was very knowledgeable, polite and I feel he would make himself available to us in the future if we have any concerns. This is actually the 2nd Lexus we bought through Rick! More
by Betty Lou Graydon
Employees Worked With
April 03, 2023
Very nice facility with great service. Kevin Kittens and Karen in service are a pleasure to work with, very thorough and knowledgeable. We appreciate you too Kevin! Kevin Kittens and Karen in service are a pleasure to work with, very thorough and knowledgeable. We appreciate you too Kevin! More
by Princess Leia
