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Lexus of London
London, ON
3,864 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,864 reviews
December 13, 2022
Great experience with Rick Watson and the complete team! I’m a first time Lexus owner. I felt at home walking into the Lexus in London location. Everybody was so friendly and helpful! I’m a first time Lexus owner. I felt at home walking into the Lexus in London location. Everybody was so friendly and helpful! More
by Kay
December 10, 2022
Allen is warm-hearted and responsible person and I’m lucky to choose him as my Lexus sales for more than 3 years! Thank u lucky to choose him as my Lexus sales for more than 3 years! Thank u More
by aria52525
Employees Worked With
December 09, 2022
Jordon Craib did a great job helping us understand what the RX 350 had to offer, and he was very thorough in getting follow up information to questions we had after test driving. He was most helpful in al the RX 350 had to offer, and he was very thorough in getting follow up information to questions we had after test driving. He was most helpful in allowing us to make an informed decision. More
by Mike J.
Employees Worked With
Jordon Craib
December 09, 2022
Friendly. So helpful and go above and beyond! Will always come back. Love my Lexus! So helpful and go above and beyond! Will always come back. Love my Lexus! More
by csmith
Employees Worked With
December 09, 2022
When I expressed a concern about a repeat visit for EVAP, Arden referred me to Romeo who took care of my concern immediately. Thank you sincerely, Romeo. Arden referred me to Romeo who took care of my concern immediately. Thank you sincerely, Romeo. More
by gajh2243
December 07, 2022
Larry is the best sales person. Very good experience at this dealer and they are really nice! Very good experience at this dealer and they are really nice! More
by Sallydeng116
December 07, 2022
Excellent service. Accomodating and well explained after the service. Provided a loaner which went smoothly. Accomodating and well explained after the service. Provided a loaner which went smoothly. More
by paulhebert000
December 07, 2022
I had a really good experience at this dealership. Everyone is friendly and willing to help. Larry is a fantastic sales, he helped me to get the correct car for my family. Everyone is friendly and willing to help. Larry is a fantastic sales, he helped me to get the correct car for my family. More
by Kevin7077
December 06, 2022
Excellent communication. Great service, very professional. Highly recommended. I had Kevin Gittens as my sales rep. He was very friendly, professional and helpful. Kevin Great service, very professional. Highly recommended. I had Kevin Gittens as my sales rep. He was very friendly, professional and helpful. Kevin went above and beyond to have my car to me in a week and a half with my new snow tires on. It was definitely an amazing experience at Lexus of London More
by Amanda durham
Employees Worked With
December 02, 2022
Larry is very professional sales who help me find excellent RX350 for me. I am so happy to deal with him. excellent RX350 for me. I am so happy to deal with him. More
by Taioes
