Lexus of London

This is an average dealership at best. My wife and I purchased a 2020 RX350 in March of 2023. The salesman was great until after the purchase was concluded. I had a couple of questions My wife and I purchased a 2020 RX350 in March of 2023. The salesman was great until after the purchase was concluded. I had a couple of questions about an aftermarket theft deterrent and paint finish concern. The theft deterrent was something he spoke of during the sales process and was done at the dealership. Emails and phones were not returned so I stopped in the dealership to speak with him directly. He took pictures of the finish and told me he'd discuss it with the service manager but nothing ever happened. Flash forward to November 2023. The first oil change was scheduled for a Monday morning. I called on the Thursday morning prior to my appointment to see if I could reschedule. They were busy so I was invited to visit the website to schedule my service visit. I visited the service webpage and it doesn't have any selection for an oil change, just more expensive service items. I called back and left a message asking if a service advisor could call back to discuss my request. There is an option of the phone mail system for a service advisor call back. No call ever came. Two different departments, same indifference. They are the only Lexus dealership in London so they don't have to try very hard. More

Very attentive and well serviced in all aspects. I will recommend my friends to come here to buy a car as well. I will recommend my friends to come here to buy a car as well. More

Very well service very smooth communication and informatave! Will definately recommend friends and family for their next car! informatave! Will definately recommend friends and family for their next car! More

Lisa Ali was very responsive to our needs. She represented the dealership very well and was able to explain the product with knowledge. She represented the dealership very well and was able to explain the product with knowledge. More

Excellent work, professional service, best performance, Lexus and your employee are trustable, will come back again, would like introduce friends to come. Lexus and your employee are trustable, will come back again, would like introduce friends to come. More

Jillian was very helpful and knowledgeable about the car I wanted to purchase. She treated me with respect and made sure I was buying the model that suited my needs. I wanted to purchase. She treated me with respect and made sure I was buying the model that suited my needs. More

Jillian was very helpful and knowledgeable to me in purchasing my new NX350h. She kept me informed while we waited 7 months to get the new car. Jillian treated me with respect and made sure I was buyin purchasing my new NX350h. She kept me informed while we waited 7 months to get the new car. Jillian treated me with respect and made sure I was buying the model that best fit my needs. I would recommend Jillian as a sles person to anyone who was thinking about a new Lexus. More

Shanna McQuarrie was such a joy to work with. She booked my necessary appointments around my hectic schedule. At the time of service, she explained everything carefully, provided necessary update She booked my necessary appointments around my hectic schedule. At the time of service, she explained everything carefully, provided necessary updates, and made sure my service was completed in a timely fashion. Genuinely look forward to coming back solely because of her. More

I’ve had good experiences overall with this dealership. Rick Watson has been a pleasure to deal with. Rick Watson has been a pleasure to deal with. More

I am on my 3rd lease renewal and wouldn't dream of working with anyone other than Rick. His compassion and expertise made the process smooth and efficient. If you need a car, Rick is your guy. working with anyone other than Rick. His compassion and expertise made the process smooth and efficient. If you need a car, Rick is your guy. More