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Lexus of London
London, ON
3,979 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,979 reviews
December 04, 2023
Very well service very smooth communication and informatave! Will definately recommend friends and family for their next car! informatave! Will definately recommend friends and family for their next car! More
by sam
Employees Worked With
December 01, 2023
Excellent work, professional service, best performance, Lexus and your employee are trustable, will come back again, would like introduce friends to come. Lexus and your employee are trustable, will come back again, would like introduce friends to come. More
by yuanma
November 30, 2023
Jillian was very helpful and knowledgeable about the car I wanted to purchase. She treated me with respect and made sure I was buying the model that suited my needs. I wanted to purchase. She treated me with respect and made sure I was buying the model that suited my needs. More
by mary1234
November 30, 2023
Jillian was very helpful and knowledgeable to me in purchasing my new NX350h. She kept me informed while we waited 7 months to get the new car. Jillian treated me with respect and made sure I was buyin purchasing my new NX350h. She kept me informed while we waited 7 months to get the new car. Jillian treated me with respect and made sure I was buying the model that best fit my needs. I would recommend Jillian as a sles person to anyone who was thinking about a new Lexus. More
by mary1234
November 29, 2023
We are going to trade our 2016 Lexus RX350 Fsport and are deciding between a 2024 Cadillac and 2024 Fsport. Lisa was very accommodating and knowledgeable about the Lexus products. We took a vehicle for deciding between a 2024 Cadillac and 2024 Fsport. Lisa was very accommodating and knowledgeable about the Lexus products. We took a vehicle for a test drive and she provided all the information we requested. If we decide to go with Lexus again, we will definitely be taking our business to Lisa!! More
by Chris
Employees Worked With
November 29, 2023
I’ve had good experiences overall with this dealership. Rick Watson has been a pleasure to deal with. Rick Watson has been a pleasure to deal with. More
by Gearhead10
Employees Worked With
November 29, 2023
I am on my 3rd lease renewal and wouldn't dream of working with anyone other than Rick. His compassion and expertise made the process smooth and efficient. If you need a car, Rick is your guy. working with anyone other than Rick. His compassion and expertise made the process smooth and efficient. If you need a car, Rick is your guy. More
by Sc
Employees Worked With
November 29, 2023
Shanna McQuarrie was such a joy to work with. She booked my necessary appointments around my hectic schedule. At the time of service, she explained everything carefully, provided necessary update She booked my necessary appointments around my hectic schedule. At the time of service, she explained everything carefully, provided necessary updates, and made sure my service was completed in a timely fashion. Genuinely look forward to coming back solely because of her. More
by icor
Employees Worked With
Shanna McQuarrie
November 28, 2023
Great and quick service! Heather was so helpful and kind. Will continue to go back! Heather was so helpful and kind. Will continue to go back! More
by Lana
Employees Worked With
