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Lexus of London
London, ON
4,017 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,017 reviews
December 31, 2023
Rick is very knowledgeable about the Lexus product and was a pleasure to deal with was a pleasure to deal with More
by smbruzzese
Employees Worked With
December 31, 2023
Rick was a pleasure to deal with. Works hard to get the best deals. Thanks Rick! Highly recommend. Works hard to get the best deals. Thanks Rick! Highly recommend. More
by Love my Lexus
Employees Worked With
December 31, 2023
Our first visit to Lexus of London and we met with Rick Watson. He is knowledgeable, patient and most importantly trustworthy. Watson. He is knowledgeable, patient and most importantly trustworthy. More
by T.Sing
Employees Worked With
December 31, 2023
Lisa is an incredible salesperson,totally professional. knowlegable and has a great knowledge in the auto industry..a true asset to your company.. knowlegable and has a great knowledge in the auto industry..a true asset to your company.. More
by otty6161
Employees Worked With
December 30, 2023
Very happy with Kevin’s help with my purchase! Great experience and I highly recommend this dealership. Great experience and I highly recommend this dealership. More
by Krysia0210
Employees Worked With
December 30, 2023
We really appreciate our salesman Kevin he did a fantastic job explaining about the Lexus RX 350 And we are now a proud owner of a 2024 Rx 350 We would highly recommend Kevin to our friends fantastic job explaining about the Lexus RX 350 And we are now a proud owner of a 2024 Rx 350 We would highly recommend Kevin to our friends More
by drmartells
Employees Worked With
December 28, 2023
We came into the dealership and inquired about the NX 259. Rick was very knowledgeable and helpful 259. Rick was very knowledgeable and helpful More
by Heather.mayer
Employees Worked With
December 27, 2023
Incredible service- would recommend to anyone who is looking to purchase a new Lexus vehicle! looking to purchase a new Lexus vehicle! More
by danieldang1504
December 23, 2023
My wife and I went to Lexus of London to purchase new wiper blades for our Lexus NX300. After we expressed interest in a used RX 350, we finally exited the dealership having purchased a Lexus RX350 as we wiper blades for our Lexus NX300. After we expressed interest in a used RX 350, we finally exited the dealership having purchased a Lexus RX350 as well. Sales Associate, Jillian Cooke, was very professional and knowledgeable. Questions were answered in detail and those where the answers were not immediately known were promptly resolved. Together with a fine sense of humour in addition to her sales professionalism, Gillian Cooke is an excellent ambassador and asset for Lexus of London. Her welcoming personality and infectious demeanor made for a very pleasant experience. 5 Stars More
by bertb911
Employees Worked With
December 22, 2023
Romeo & Shanna at Lexus of London are beyond exemplary in their field. They ALWAYS take care of my dad, and our family's cars as if they were their own. We are welcomed there with smiles, treated with kindne their field. They ALWAYS take care of my dad, and our family's cars as if they were their own. We are welcomed there with smiles, treated with kindness and their transparency, effectiveness and honesty come second to none. Anyone in the car business needs to take a note from these people and this dealership, this is how to do business. Thank you Romeo & Shanna for absolutely everything. More
by Samia
