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Lexus of London
London, ON
3,869 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,869 reviews
September 11, 2023
Our purchase experience from Lexus of London started with a very friendly welcome from the concierge desk. The gentleman at the front desk set us up with a sales person right away even though we had come wit a very friendly welcome from the concierge desk. The gentleman at the front desk set us up with a sales person right away even though we had come without prior notice. The sales team was very professional, kind, and honest throughout the experience. Special thanks to Lisa Ali our sales person who was great - and fortunately patient with all the questions we had! Lisa also directed questions to the correct people whom had great knowledge in service and financing. We met with the service manager Romeo Nissan as well whom gave us an excellent summary and options of our Lexus vehicles warranty. Overall, purchasing from Lexus of London was a great experience I would recommend to family and friends. The team was excellent and the price was very fair compared to other dealerships including GTA. More
by Jay
Employees Worked With
Other Employees :
Moe from concierge
September 09, 2023
Lisa Ali was fantastic, I have never dealt with a salesperson better than her! Lisa made sure our 3 visits were comfortable and stress free, she could not have done anything more to help us make our salesperson better than her! Lisa made sure our 3 visits were comfortable and stress free, she could not have done anything more to help us make our dream purchase! She was with us right from first entry into the building to negotiations to our pick up. She explained everything in great detail and took the time not only to talk to each and everyone in the family, she also remembered everything, showing she cared. I would definitely recommend her over anyone, she truly cares about her clients! More
by DGTL
September 08, 2023
The dealership was simply wonderful. They, especially Susan, treated me very well even though I was out of town. Buying a Lexus from Lexus of London was wonderful experience. They, especially Susan, treated me very well even though I was out of town. Buying a Lexus from Lexus of London was wonderful experience. More
by Manubhai Devani
Employees Worked With
September 07, 2023
Rick was great! He ensured I had the best customer experience and was very knowledgeable when it came to the vehicle I purchased. Highly recommend him to any custom He ensured I had the best customer experience and was very knowledgeable when it came to the vehicle I purchased. Highly recommend him to any customer looking to purchase at Lexus of London. More
by Don Fisher
September 07, 2023
Allen is a good sale person and he helped us purchase my first vehicle in Canada. Thank you Allen again. first vehicle in Canada. Thank you Allen again. More
by Yuze Chen
September 07, 2023
Service is really good, they are very busy but they pay attention to everyone. Allen is very Helpfull attention to everyone. Allen is very Helpfull More
by Vickygodfree
September 05, 2023
Good service and good sales person. Thank you for your helps Allen. He is the best sales person I have met Thank you for your helps Allen. He is the best sales person I have met More
by lyh19990608
September 05, 2023
Allen is so patient and responsible; caring about customer experience, and provided really good service. Fully recommend customer experience, and provided really good service. Fully recommend More
by bytony
September 05, 2023
Friendly, Kind and extremely helpful! I was treated very respectfully as a buyer even though I was a woman buying a Car. Truly a Great experience! I was treated very respectfully as a buyer even though I was a woman buying a Car. Truly a Great experience! More
by pat
September 03, 2023
We had an amazing time there everyone was so kind and We couldn't be happier with the results we would %100 recommend this dealership to anyone who would want to buy a car. couldn't be happier with the results we would %100 recommend this dealership to anyone who would want to buy a car. More
by HamidKazimme
