Lexus of London

Very accommodating dealership. Employees are polite and knowledgeable. Only drawback is location. It's a bit distant fron city Centre & London bus service isn't particularly good Employees are polite and knowledgeable. Only drawback is location. It's a bit distant fron city Centre & London bus service isn't particularly good in this area. I miss the coffee shops offered by Toronto dealers. More

I had a fantastic experience with Sue Vincent during the sales process - Sue was able to suggest a model that best met my needs and also was transparent about pricing and what trims/colours were available. sales process - Sue was able to suggest a model that best met my needs and also was transparent about pricing and what trims/colours were available. Sue was friendly, a great listener, engaging, and made this by far the most comfortable car purchase I have made to date. Sue was able to obtain a very fair value for my trade-in - the entire process was quick and efficient. I also want to thank Lauren for her help with financing and the purchase of snow tires and for her transparency in what extras could be purchased without any hassle, markups, or pressure. I am very happy with my new vehicle and look forward to continuing to come to Lexus of London for maintenance appointments. More

Alan is a wonderful sales who is very helpful and friendly, he is also a very patient person who would answer all the questions you have! If you're looking for a person who can help you with the car, friendly, he is also a very patient person who would answer all the questions you have! If you're looking for a person who can help you with the car, he is the best one! More

Lauren exceeded all expectation. I’ve bought many car in my lifetime and she completely changed the way that I feel about the whole process. The recommendation she made on protection I’ve bought many car in my lifetime and she completely changed the way that I feel about the whole process. The recommendation she made on protections were great and completely tailored to me and my needs. She was there for me every step of the way from setting up insurance, to making sure I had all the things I needed to pick up my new car. Thank you Lauren and the team at Lexus! More

I'm really happy with my dealership experience. Jilian was always there for me, patiently answering all my questions, making the whole process fantastic. Lauren did everything perfectly, and I got Jilian was always there for me, patiently answering all my questions, making the whole process fantastic. Lauren did everything perfectly, and I got my car in just 2 months instead of the 6-10 months they initially mentioned. Overall, they exceeded my expectations. More

I had the privilege of dealing with Larry the salesman at London's Lexus. He was courteous, respectful and informative when I was there to buy a new car. London's Lexus. He was courteous, respectful and informative when I was there to buy a new car. More

I came in to get the price and test drive on 2024 NX350h and met Kevin Gittens from the sales team. Kevin was very helpful, easy to work with, very professional and attentive to matching needs with our righ and met Kevin Gittens from the sales team. Kevin was very helpful, easy to work with, very professional and attentive to matching needs with our right model and preferences. Week later we decided to come in and had privilege of working with Kevin again and purchased 2024 UX250h for my daughter and 2024 NX350h for my myself from Kevin. I would recommend family and friends to purchase vehicle from Kevin. by Som Pravongviengkham More

Amazing customer service will always come here. Thank you Allen for helping us choose the new TX. Thank you Allen for helping us choose the new TX. More

This is an average dealership at best. My wife and I purchased a 2020 RX350 in March of 2023. The salesman was great until after the purchase was concluded. I had a couple of questions My wife and I purchased a 2020 RX350 in March of 2023. The salesman was great until after the purchase was concluded. I had a couple of questions about an aftermarket theft deterrent and paint finish concern. The theft deterrent was something he spoke of during the sales process and was done at the dealership. Emails and phones were not returned so I stopped in the dealership to speak with him directly. He took pictures of the finish and told me he'd discuss it with the service manager but nothing ever happened. Flash forward to November 2023. The first oil change was scheduled for a Monday morning. I called on the Thursday morning prior to my appointment to see if I could reschedule. They were busy so I was invited to visit the website to schedule my service visit. I visited the service webpage and it doesn't have any selection for an oil change, just more expensive service items. I called back and left a message asking if a service advisor could call back to discuss my request. There is an option of the phone mail system for a service advisor call back. No call ever came. Two different departments, same indifference. They are the only Lexus dealership in London so they don't have to try very hard. More

Very attentive and well serviced in all aspects. I will recommend my friends to come here to buy a car as well. I will recommend my friends to come here to buy a car as well. More