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Lexus of London
London, ON
3,869 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,869 reviews
October 03, 2023
Dear Sue, Thank you for taking the extra time to thoroughly review the IS300 / IS350 with Vicki and me. Using your personal car as a demonstrator clearly shows you go above and beyond. The main pu thoroughly review the IS300 / IS350 with Vicki and me. Using your personal car as a demonstrator clearly shows you go above and beyond. The main purpose and urgency of my getting a new car was for business travel. We were very impressed with your knowledge, professionalism, and patience in supporting us in making the best decision for our needs. We will certainly recommend and will remember you for our future vehicle purchases. Thank you, Brian More
by Brian-2011 IS250 300000 km
October 03, 2023
Allen is very knowledgeable, helpful and friendly. I will recommend to more friends in the future. I will recommend to more friends in the future. More
by jli3534tj
Employees Worked With
October 03, 2023
Larry is a fantastic sales person. Already got my second UXh with him. Very nice experience with him Already got my second UXh with him. Very nice experience with him More
by wyywyb
October 03, 2023
Professional Honest Integrity Expert Knowledge Superior Customer Experience and Service Pride in Product Human Touch Superior Customer Experience and Service Pride in Product Human Touch More
by Scott.player
October 03, 2023
Courteous, professional staff. Corey and Rick were wonderful. Kevin was also always very helpful. Very clean and comfortable waiting area. My car was delivered on time and all ex Corey and Rick were wonderful. Kevin was also always very helpful. Very clean and comfortable waiting area. My car was delivered on time and all expectations were met. Excellent experience purchasing there. More
by marvaannmarie
October 02, 2023
We would like to express our sincere thanks to Lisa Ali at Lexus of London for her assistance in our recent purchase. She really demonstrated a genuine desire to make us feel comfortable and happy. Lisa wa at Lexus of London for her assistance in our recent purchase. She really demonstrated a genuine desire to make us feel comfortable and happy. Lisa was very attentive and treated us with respect. She was a pleasure to work with and we will be sure to highly recommend Lisa to friends and family. We appreciated her integrity and her bright, positive attitude. Keep up the good work Lisa! Sincerely, Gord & Gladie More
by MrG
Employees Worked With
October 02, 2023
Jillian was wonderful to deal with. We found her very informative and knowledgeable about the car we purchased. We found her to be very friendly and professional throughout the entire We found her very informative and knowledgeable about the car we purchased. We found her to be very friendly and professional throughout the entire process. We would definitely recommend Jillian to anyone. More
by jeffandtonidorssers
Employees Worked With
September 29, 2023
We had wonderful having to deal with Jillian cook she gave us a great showing and gave us everything in detail and we had a great experience buying a. Lexus gave us a great showing and gave us everything in detail and we had a great experience buying a. Lexus More
by Jaspal
Employees Worked With
September 29, 2023
She is excellent. She was really helpful. We got all the answers that we needed. She has lots of car information. I would recommend Jillian to everyone. Thanks so much She was really helpful. We got all the answers that we needed. She has lots of car information. I would recommend Jillian to everyone. Thanks so much for all your help. More
by Kulwant
Employees Worked With
September 29, 2023
Jillian Cook was very helpful, nice, and professional throughout the whole process. She explained everything very well and spent a lot of time with us to ensure that we understood everything. throughout the whole process. She explained everything very well and spent a lot of time with us to ensure that we understood everything. More
by Mila
