Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,869 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,870 reviews
October 11, 2023
Shana McQuarrie has the knowledge, personality, understanding in what customer services stands for at Lexus of London. From her greeting at the service desk, to the preparation of the work order an understanding in what customer services stands for at Lexus of London. From her greeting at the service desk, to the preparation of the work order and the follow-up explanation of the invoice she knows the business inside out and was aa pleasure to work with as were all Lexus employees I have encountered. She truly is a fantastic employee driven to provide customer service. More
by rneatby
October 11, 2023
We have used Rick for the 4th now, and will continue to do so. Unparalleled service! do so. Unparalleled service! More
by igorc.1989
Employees Worked With
October 10, 2023
Earlier I rated Lexus of London and didn’t realize I wouldn’t have the opportunity to talk about Rick Watson until the survey was completed. Rick was very patient with me during the process, provided ex wouldn’t have the opportunity to talk about Rick Watson until the survey was completed. Rick was very patient with me during the process, provided excellent advice and was truly exceptional. The process took longer than normal because of the limited inventory and indecision on my part. I was trading in an IS and wasn’t sure if I wanted another IS or a SUV. I test drove all of them including a number of sport models. In the end we bought a 2024 Rx 350 hybrid and are very happy with it. Thank you Rick! We truly appreciate everything you did to make this a great experience. More
by Ken
Employees Worked With
October 08, 2023
Jillian was a great dealer! She was very helpful, knowledge and professional. I would recommend her for everyone. She was very helpful, knowledge and professional. I would recommend her for everyone. More
by Sabih
Employees Worked With
October 08, 2023
Jillian gave me the best car buying experience. knowledgeable, pleasant, professional and reliable. I would refer her to friends. knowledgeable, pleasant, professional and reliable. I would refer her to friends. More
by Bassel
Employees Worked With
October 08, 2023
Rick was very easy to deal with. I had the car delievered and it worked out very well for me. Thank you Lexus.... I had the car delievered and it worked out very well for me. Thank you Lexus.... More
by huelsfamily
October 05, 2023
Was pleased with this dealer from first day we walked in here. Turn around time was amazing for my new vehicle. here. Turn around time was amazing for my new vehicle. More
by Lexus 350
October 04, 2023
Rick was amazing ,very easy to communicate with ! Highly recommended lexus of london. 5 plus stars ! Highly recommended lexus of london. 5 plus stars ! More
by Schep_32
October 04, 2023
Gave me a lot of help during the purchase. Very professional and helpful. Strongly recommend. Very professional and helpful. Strongly recommend. More
by JasonHSHU44442
October 03, 2023
As clients of Kevin Gittens, we had a fantastic experience. His in-depth knowledge of the car we wanted, friendly demeanor, and professionalism made the entire process seamless. We highly recommend experience. His in-depth knowledge of the car we wanted, friendly demeanor, and professionalism made the entire process seamless. We highly recommend Kevin to anyone looking for a great car-buying experience! More
by vmykytchak
Employees Worked With
