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Lexus of London

London, ON

4.9
3,874 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 3,874 reviews

November 27, 2023

We purchased a Lexus sedan years ago and we were very satisfied. We are leasing the RX350 while we wait for the delivery 2 plug in RX 350 vehicles. More

by brynahschneider
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2023

Jillian has been wonderful to work with. . From intitial contact all the way thru to delivery of the vehicle she has been attentive and caring - making sure that all intersections she was pre More

by clivesf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2023

Excellent and friendly dealership. I will definitely recommend this dealership to my family and friend if they plan to purchase new vehicle. More

by hassanalirajani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Broderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2023

Larry is a careful and efficient person to work with. He explains things well in detail. More

by Kelvin
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2023

Back end support for the front line staff has to greatly improved. The dealership has not kept with the sales volume More

by vaidesh
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Ji
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Broderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2023

Great dealership, easy to work with and very professional. Lisa in particular was very nice, knowledgeable and quick to respond to questions. Highly recommended! More

by JohnK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2023

Dealer ship met all our needs and we were very impressed. Everyone we dealt with were friendly and helpful. More

by Nikki
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Broderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2023

Lexus of London "Service Dep't" is outstanding. Romeo Nissan is always professional, friendly and accommodating. The work performed on my vehicle was carried out with precision, care and attention More

by Jim B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shanna McQuarrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2023

Heather was a pleasure to have as a service advisor today at the London Lexus Dealership. Everything completed for my service appointment was well explained and Heather provided me with information needed fo More

by jennylsaucier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Broderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2023

I've been dealing with this Dealership for 27 years. I always get first class service from the time I get there and get out of my car to when I get back in my car to leave. My car is always better, driv More

by bjmcguffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shanna McQuarrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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