Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,977 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,977 reviews
February 20, 2024
Always willing to help and efficient, personable. Always make sure needs and questions met and answered. Always make sure needs and questions met and answered. More
by Fugley
February 17, 2024
Excellent customer service and Lisa was just amazing. She made me feel like family and went over to get me what I wanted! She’s the best. She made me feel like family and went over to get me what I wanted! She’s the best. More
by emiliaconrad200
February 17, 2024
We met with Lisa Ali Saturday afternoon, did a test drive, and submitted our order for a new NX 350h. Lisa was great to work with. Lucky for us a new NH350H just arrived at the dealership and we purch drive, and submitted our order for a new NX 350h. Lisa was great to work with. Lucky for us a new NH350H just arrived at the dealership and we purchased it the same day. Took delivery four days later. More
by Craig & Kathi
February 16, 2024
I had an unexpected emergency and needed to get my car looked at. Peter was so kind and took great care of us. He explained what needed to be done and kept us updated every step of the way. It turned what looked at. Peter was so kind and took great care of us. He explained what needed to be done and kept us updated every step of the way. It turned what could’ve been a tough experience into a great one. More
by RGB1981
Employees Worked With
February 16, 2024
Larry is a very good dealer, it takes me 4 days in total to get a brand new car, and Larry picks me up when I need to go to the 4s shop. to get a brand new car, and Larry picks me up when I need to go to the 4s shop. More
by LTSD
Employees Worked With
February 12, 2024
My husband and I met with Lisa Ali this morning, did a test drive, and submitted our order for a new NX 350h. Lisa is a great ambassador for the dealership; very personable, enthusiastic, courteous, and a test drive, and submitted our order for a new NX 350h. Lisa is a great ambassador for the dealership; very personable, enthusiastic, courteous, and able to answer our questions. We were extremely happy with the service she provided and would highly recommend her to others. More
by gcbrandt
Employees Worked With
February 11, 2024
Took my RX in to get the second key done and was in and out in no time. I didn’t even get my coffee finished! out in no time. I didn’t even get my coffee finished! More
by RXguy
Employees Worked With
February 10, 2024
Sue Vincent whom I primarily dealt with on this occasion, is a wonderful salesperson with years of experience and good knowledge. I have been leasing the RX models and upgrading them for sometime now, and Su is a wonderful salesperson with years of experience and good knowledge. I have been leasing the RX models and upgrading them for sometime now, and Sue as my primary contact is always proactively helpful and has always been willing to help me anytime I have questions. I interact with others on the team as well on many occasions and I must say the entire team at Lexus of London comprises of wonderful people, very helpful and informative always. More
by Manas Sharma
Employees Worked With
