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Lexus of London
London, ON
3,875 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,875 reviews
November 30, 2023
Jillian was very helpful and knowledgeable about the car I wanted to purchase. She treated me with respect and made sure I was buying the model that suited my needs. I wanted to purchase. She treated me with respect and made sure I was buying the model that suited my needs. More
by mary1234
November 29, 2023
I’ve had good experiences overall with this dealership. Rick Watson has been a pleasure to deal with. Rick Watson has been a pleasure to deal with. More
by Gearhead10
Employees Worked With
November 29, 2023
I am on my 3rd lease renewal and wouldn't dream of working with anyone other than Rick. His compassion and expertise made the process smooth and efficient. If you need a car, Rick is your guy. working with anyone other than Rick. His compassion and expertise made the process smooth and efficient. If you need a car, Rick is your guy. More
by Sc
Employees Worked With
November 29, 2023
Shanna McQuarrie was such a joy to work with. She booked my necessary appointments around my hectic schedule. At the time of service, she explained everything carefully, provided necessary update She booked my necessary appointments around my hectic schedule. At the time of service, she explained everything carefully, provided necessary updates, and made sure my service was completed in a timely fashion. Genuinely look forward to coming back solely because of her. More
by icor
Employees Worked With
Shanna McQuarrie
November 29, 2023
We are going to trade our 2016 Lexus RX350 Fsport and are deciding between a 2024 Cadillac and 2024 Fsport. Lisa was very accommodating and knowledgeable about the Lexus products. We took a vehicle for deciding between a 2024 Cadillac and 2024 Fsport. Lisa was very accommodating and knowledgeable about the Lexus products. We took a vehicle for a test drive and she provided all the information we requested. If we decide to go with Lexus again, we will definitely be taking our business to Lisa!! More
by Chris
Employees Worked With
November 28, 2023
Rick Watson was an excellent sales person, he focused on my needs for safely and comfort and help me select the correct fits, finished and options. I highly recommend Rick. my needs for safely and comfort and help me select the correct fits, finished and options. I highly recommend Rick. More
by karencampbel
Employees Worked With
November 28, 2023
Good morning Lisa Hope you had an enjoyable weekend. I just wanted to write a short note to thank you and Romeo and the other Lexus people we ran into last Thursday. I have owned many new cars over I just wanted to write a short note to thank you and Romeo and the other Lexus people we ran into last Thursday. I have owned many new cars over the years. Usually, in fact 98% of the time, after the dealership gets the money, the purchaser is made to feel less than welcome or important. I am so happy to say that this was not the case at all when we visited Lexus London. You were so friendly and helpful and Romeo was great. I think he didn’t even roll his eyes at the ‘ID-10-T’ error on how to remote start my car!! Thank you to you and to Lexus of London. I made the right choice! More
by Kclewylle
Employees Worked With
November 28, 2023
Thanks to Rick Watson are TX experience was great just like are last 2 generation rx was . like are last 2 generation rx was . More
by B_osman
November 28, 2023
Great and quick service! Heather was so helpful and kind. Will continue to go back! Heather was so helpful and kind. Will continue to go back! More
by Lana
Employees Worked With
November 28, 2023
Shanna is Outstanding! She is very approachable and detailed in letting me know the overall service process and what to expect. This is my first time at Lexus since purch She is very approachable and detailed in letting me know the overall service process and what to expect. This is my first time at Lexus since purchasing my new vehicle - I was impressed. Thank you Shanna for making the overall experience so positive! More
by SB
