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Lexus of London
London, ON
4,164 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,164 reviews
July 24, 2024
Knowledgeable about the vehicle, explained every single detail about the vehicle. Takes the job seriously and wearing suit every time detail about the vehicle. Takes the job seriously and wearing suit every time More
by Ryan Wu
Employees Worked With
July 24, 2024
My experience with Lexus and Jillian has been extremely positive. Jillian listened to my challenges regarding my height/seat belt issues and picked cars for me to test drive which were best suited for me. positive. Jillian listened to my challenges regarding my height/seat belt issues and picked cars for me to test drive which were best suited for me. Jillian was very kind, professional, patient and efficient. I ended up choosing the 2025 UX, I love it. Jillian was also interested in hearing about my concerns with the bathroom at Lexus (black on black) for people struggling with dementia. Jillian was also very kind to bring forward a donation request for a golf tournament event I am participating in to her general manager. All in all, my experience with Jillian and Lexus has been extremely positive and I would highly recommend a Lexus car to anyone. More
by DB
Employees Worked With
Other Employees :
Thomas Geeves, Heather Broderick
July 23, 2024
Larry is very helpful and patient he send car to me from London to mississauga London to mississauga More
by Inferno
Employees Worked With
July 20, 2024
Larry is really nice guy for helping me to select new car and buying the car and buying the car More
by Chandler
July 20, 2024
Thank you for all your help John, we will bring more friends to you. Thanks friends to you. Thanks More
by 850628891
July 20, 2024
Thank you John, we real like our new vehicle. Thanks for your help. We will back for more deal with yoy Thanks for your help. We will back for more deal with yoy More
by Zzhou7940
July 20, 2024
Romeo was very helpful and courteous. He is very knowledgeable about vehicles. He explains everything about the car that needs to be fixed. Great customer service He is very knowledgeable about vehicles. He explains everything about the car that needs to be fixed. Great customer service More
by dp
Employees Worked With
July 19, 2024
Jillian is a real professional, someone who makes you comfortable because she is always PREPARED! Unlike many in the industry, if she doesn't have an answer, she doesn't fudge the data - she hunts down t comfortable because she is always PREPARED! Unlike many in the industry, if she doesn't have an answer, she doesn't fudge the data - she hunts down the answer for you. I was totally impressed with her demeaner, product knowledge and promptness in all of our dealings. I'll be back!! More
by stemmer999
July 19, 2024
Larry is a nice and helpful gentleman during my case. I am so grateful for his help and had a such awesome experience. I am so grateful for his help and had a such awesome experience. More
by Tom Wen
