Lexus of London

Lauren exceeded all expectation. I’ve bought many car in my lifetime and she completely changed the way that I feel about the whole process. The recommendation she made on protection I’ve bought many car in my lifetime and she completely changed the way that I feel about the whole process. The recommendation she made on protections were great and completely tailored to me and my needs. She was there for me every step of the way from setting up insurance, to making sure I had all the things I needed to pick up my new car. Thank you Lauren and the team at Lexus! More

I had the privilege of dealing with Larry the salesman at London's Lexus. He was courteous, respectful and informative when I was there to buy a new car. London's Lexus. He was courteous, respectful and informative when I was there to buy a new car. More

I came in to get the price and test drive on 2024 NX350h and met Kevin Gittens from the sales team. Kevin was very helpful, easy to work with, very professional and attentive to matching needs with our righ and met Kevin Gittens from the sales team. Kevin was very helpful, easy to work with, very professional and attentive to matching needs with our right model and preferences. Week later we decided to come in and had privilege of working with Kevin again and purchased 2024 UX250h for my daughter and 2024 NX350h for my myself from Kevin. I would recommend family and friends to purchase vehicle from Kevin. by Som Pravongviengkham More

Amazing customer service will always come here. Thank you Allen for helping us choose the new TX. Thank you Allen for helping us choose the new TX. More

This is an average dealership at best. My wife and I purchased a 2020 RX350 in March of 2023. The salesman was great until after the purchase was concluded. I had a couple of questions My wife and I purchased a 2020 RX350 in March of 2023. The salesman was great until after the purchase was concluded. I had a couple of questions about an aftermarket theft deterrent and paint finish concern. The theft deterrent was something he spoke of during the sales process and was done at the dealership. Emails and phones were not returned so I stopped in the dealership to speak with him directly. He took pictures of the finish and told me he'd discuss it with the service manager but nothing ever happened. Flash forward to November 2023. The first oil change was scheduled for a Monday morning. I called on the Thursday morning prior to my appointment to see if I could reschedule. They were busy so I was invited to visit the website to schedule my service visit. I visited the service webpage and it doesn't have any selection for an oil change, just more expensive service items. I called back and left a message asking if a service advisor could call back to discuss my request. There is an option of the phone mail system for a service advisor call back. No call ever came. Two different departments, same indifference. They are the only Lexus dealership in London so they don't have to try very hard. More

Very attentive and well serviced in all aspects. I will recommend my friends to come here to buy a car as well. I will recommend my friends to come here to buy a car as well. More

Very well service very smooth communication and informatave! Will definately recommend friends and family for their next car! informatave! Will definately recommend friends and family for their next car! More

Excellent work, professional service, best performance, Lexus and your employee are trustable, will come back again, would like introduce friends to come. Lexus and your employee are trustable, will come back again, would like introduce friends to come. More

Lisa Ali was very responsive to our needs. She represented the dealership very well and was able to explain the product with knowledge. She represented the dealership very well and was able to explain the product with knowledge. More

Jillian was very helpful and knowledgeable to me in purchasing my new NX350h. She kept me informed while we waited 7 months to get the new car. Jillian treated me with respect and made sure I was buyin purchasing my new NX350h. She kept me informed while we waited 7 months to get the new car. Jillian treated me with respect and made sure I was buying the model that best fit my needs. I would recommend Jillian as a sles person to anyone who was thinking about a new Lexus. More