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Lexus of London
London, ON
3,978 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,978 reviews
April 18, 2024
Really fast, friendly, and easy help when we needed it. Peter was great to work with and was friendly and knowledgeable. I will definitely be coming back to work with him again. Peter was great to work with and was friendly and knowledgeable. I will definitely be coming back to work with him again. More
by Alycia
Employees Worked With
April 16, 2024
Larry help me find what I need. He is so kind and professional. I will highly recommend him to friends. He is so kind and professional. I will highly recommend him to friends. More
by Min Lin
April 16, 2024
Lisa was knowledgeable, fun and helpful. We felt very welcome when we visited the dealership. Everyone was friendly and made sure we were comfortable and had coffee:) We felt very welcome when we visited the dealership. Everyone was friendly and made sure we were comfortable and had coffee:) More
by therese.hibbs
Employees Worked With
Other Employees :
Sam helped us understand all of the features of the new vehicle when we picked it up. Would rate him 5 stars!, Lauren Rossini
April 15, 2024
My husband and I have dealt with many car dealerships over the years and our experience with Lexus of London was exceptional. The quality of their product was evident from the moment you sat in the drive over the years and our experience with Lexus of London was exceptional. The quality of their product was evident from the moment you sat in the drivers seat. But the icing on the cake was our Product Advisor, Lisa Ali. Lisa was exceptional every step of the way during our experience. She was patient, kind, listened to what we were looking for and had a warm personality, never making us feel pressured. We highly recommend if you are looking for a new vehicle to reach out to Lisa. She went above & beyond. More
by Nancy G
April 15, 2024
Rick is as they say “good people” I liked his excellent customer service and professionalism. Car shopping should be so easy, thank you Rick! customer service and professionalism. Car shopping should be so easy, thank you Rick! More
by Kathleen
Employees Worked With
April 13, 2024
John provided us extremely great experience and we highly recommend you to find him as your dealer! highly recommend you to find him as your dealer! More
by stevendu707164362
April 12, 2024
Heather was excellent and very enthusiastic. Service was prompt and efficient. Night and day improvement from my initial visit. Service was prompt and efficient. Night and day improvement from my initial visit. More
by robert.teasell
Employees Worked With
April 12, 2024
Lexus of London has a very professional sales and service team. This dealership go above and beyond to give you a great experience! team. This dealership go above and beyond to give you a great experience! More
by Teresa
April 11, 2024
Our Sale Specialist (Sue Vincent) was very helpful with our decision making and stressed that we take our time and be sure to choose the appropriate vehicle for our needs Sue is a true professional and a p our decision making and stressed that we take our time and be sure to choose the appropriate vehicle for our needs Sue is a true professional and a pleasure to do business with. More
by k.a.gardiner56
Employees Worked With
