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Lexus of London
London, ON
4,017 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,017 reviews
May 31, 2024
I had the pleasure of meeting with Lisa Ali recently. Lisa is very personable and knowledgeable. She was so helpful and informative even though it was her time off. I would be very confident that Lisa Lisa is very personable and knowledgeable. She was so helpful and informative even though it was her time off. I would be very confident that Lisa will fulfill my future vehicle needs. Great dealership all around by the way More
by Rox
Employees Worked With
May 31, 2024
I recently had the pleasure of purchasing a car from Lisa at Lexus of London, and I wanted to say we had an outstanding experience. at Lexus of London, and I wanted to say we had an outstanding experience. More
by andrew.tao32
May 30, 2024
In what is a very tough matter to deal with, my mom’s estate and selling her car, Lisa of Lexus has made the hard situation as seamless and easy as possible for us. She did not hesitate to help us. She i estate and selling her car, Lisa of Lexus has made the hard situation as seamless and easy as possible for us. She did not hesitate to help us. She is kind and understanding and whether you are in the market for a new vehicle or used, she is your person! Thank you again Lisa for your great customer service and being so personable with us during such a sensitive matter. More
by Nancy G
Employees Worked With
May 30, 2024
Sue Vincent was great to work with. We 'clicked' right away and I felt as if I'd known her all my life. She is easy to work with and provided her honest opinions in order to help me pi We 'clicked' right away and I felt as if I'd known her all my life. She is easy to work with and provided her honest opinions in order to help me pick the vehicle I needed; I appreciated her sincerity and honesty as we worked together to pick the right vehicle. After purchase, she was there to answer or direct me to the right source with my questions as I am new to the Lexus family. I chose to buy a Lexus due to their reputation for quality and my experience with Sue and the dealership in general was great. Sam was super helpful also, as I learned the technology of the car. Thank you for a great experience. More
by Colleen
Employees Worked With
May 30, 2024
Brought my vehicle in for my summer tire changeover. Everything was explained and done ahead of schedule. Would recommend Everything was explained and done ahead of schedule. Would recommend More
by frank0
Employees Worked With
May 30, 2024
I brought my car in for service and Peter helped me! He was great to deal with. Very knowledgeable, efficient and friendly. I will definitely be asking for Peter next time I need to bring my car in. He was great to deal with. Very knowledgeable, efficient and friendly. I will definitely be asking for Peter next time I need to bring my car in. More
by RC2178
Employees Worked With
May 30, 2024
Excellent customer appreciation and service. .She was thorough in her follow up and explanation of the product. I have been a Honda / Acura client for over 30 years and Lexus of London has far e .She was thorough in her follow up and explanation of the product. I have been a Honda / Acura client for over 30 years and Lexus of London has far exceeded my expectations. Well done to Chris and all his staff ! More
by gmjohns
May 25, 2024
I had the best experience at Lexus of London! Lisa and the rest of the team were excellent! She took her time to talk to me and get to know what I want and what I don’t! She was super kind and he Lisa and the rest of the team were excellent! She took her time to talk to me and get to know what I want and what I don’t! She was super kind and helpful. They only hire the best of the best. I love my new rx350!! More
by Sajedahmohammad
Employees Worked With
May 17, 2024
Larry has meticulous service and he always provides recommendations based on customer needs. Really Nice Person! recommendations based on customer needs. Really Nice Person! More
by Anna
