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Lexus of London
London, ON
4,397 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,397 reviews
May 22, 2025
Great dealership. This is our second Lexus bought at this dealership in 5 years. Great experience. Everyone is warm and friendly as soon as you walk in. Easy process t This is our second Lexus bought at this dealership in 5 years. Great experience. Everyone is warm and friendly as soon as you walk in. Easy process to get you in the right vehicle. Our sales rep, Lisa Ali was great to work with. She had us test drive a couple of vehicles to give us a good feel for the differences. Her bright demeanor helped make us be more comfortable with our decision. No pressure, just great communication through entire process. Thank you Lisa. Also a shout out to Jasmine in Finance for making the financing process easy to get through. Friendly no pressure approach, explaining each step. Thanks Jasmine. More
by Steve and Lynn
May 21, 2025
I had a very good experience at Lexus London. Lisa Ali helped me a lot as explained everything very well for me so I was able to make the best decision with my car . I Got RX350 and I am so happy Lisa Ali helped me a lot as explained everything very well for me so I was able to make the best decision with my car . I Got RX350 and I am so happy with it and all the paperwork went smoothly with jasmine too . More
by Chris_michael
Employees Worked With
May 18, 2025
Shanna and the staff always keep our vehicles in great running condition. Romeo has a great team. running condition. Romeo has a great team. More
by Keith
May 18, 2025
I have owned a Lexus for many years now and always receive exceptional service. The communication is prompt and professional. They do what they can to make the service of my vehicle seamless including receive exceptional service. The communication is prompt and professional. They do what they can to make the service of my vehicle seamless including picking up my vehicle and returning it. More
by Brenda
May 13, 2025
Larry help me a lot to change a new one with the lowest cost. He is very nice. cost. He is very nice. More
by hengbozhang
May 13, 2025
I recently purchased a car from John , and I'm absolutely thrilled with every aspect of this car. From the moment I took it for a test drive, I knew it was the perfect choice. thrilled with every aspect of this car. From the moment I took it for a test drive, I knew it was the perfect choice. More
by R
May 13, 2025
Larry is very helpful to find the car we really love. We truly appreciate his support. We truly appreciate his support. More
by Emily Y
May 13, 2025
What truly sets Shanna apart is her incredible communication skills. She kept me updated throughout the entire process, ensuring that I was never left wondering about the status of my vehicle. She communication skills. She kept me updated throughout the entire process, ensuring that I was never left wondering about the status of my vehicle. She’s not only efficient but also genuinely cares about her customers’ satisfaction, and it shows in every interaction. More
by James Kirk
Employees Worked With
Shanna McQuarrie
May 10, 2025
Romeo Explains the required services so I leave confident my car is in good condition confident my car is in good condition More
by Najet Hassan
Employees Worked With
May 08, 2025
We are very excited to pick up our new Lexus RX 350. John provided us with excellent service from start to finish!!!!! John provided us with excellent service from start to finish!!!!! More
by Dana
