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Lexus of London
London, ON
4,072 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,072 reviews
December 19, 2024
Service was excellent as usual, & I got a great price in new tires, & everyone I deal with are knowledgeable & professional. new tires, & everyone I deal with are knowledgeable & professional. More
by mckeec
Employees Worked With
December 18, 2024
I found Jillian to be an excellent professional who listened well to my needs and responded appropriately. her being recommended by an existing Lexus London owner was well deserved. listened well to my needs and responded appropriately. her being recommended by an existing Lexus London owner was well deserved. More
by Bob Merrifield
Employees Worked With
December 18, 2024
Excellent,well appointed, clean, very professionaly trained staff. The staff care about their customers and it shows. trained staff. The staff care about their customers and it shows. More
by hhall
December 18, 2024
Rick was accommodating from the outset. He took the time to explain a variety of options to best suit our needs. We were referred to Rick by a friend and we would not hesitate to do the sam He took the time to explain a variety of options to best suit our needs. We were referred to Rick by a friend and we would not hesitate to do the same. More
by ann
Employees Worked With
December 17, 2024
Thank you so much for your help John. I will bring more friends come to you I will bring more friends come to you More
by kun24987
December 17, 2024
Larry is very nice and professional, pick me up when i pick up the new car, thank you very much! pick up the new car, thank you very much! More
by playbaby88
December 12, 2024
Outstanding service. I had an issue to get out of my lease and into a new car, and they were able to help me, where my local dealership could not. I appreciate everythin I had an issue to get out of my lease and into a new car, and they were able to help me, where my local dealership could not. I appreciate everything they did for me! More
by etsabga
Employees Worked With
December 09, 2024
This was the First time we purchased from Lexus of London Jillian is the sales dept was great to work with,everybody else was great too Thanks Mark London Jillian is the sales dept was great to work with,everybody else was great too Thanks Mark More
by mjjedwards
Employees Worked With
December 03, 2024
VeryGood person. Patients most important value on work. Thank for you help my friend Larry Patients most important value on work. Thank for you help my friend Larry More
by Rocky
December 02, 2024
Thrilled with the outstanding customer service I received from Lisa Ali and Chris Ouellette! From start to finish, they were incredibly friendly, professional, and attentive. Lisa went above and beyond to en from Lisa Ali and Chris Ouellette! From start to finish, they were incredibly friendly, professional, and attentive. Lisa went above and beyond to ensure the car was in pristine condition for my test drive, which I greatly appreciated, especially since I live an hour away. Their thoughtfulness and dedication made the entire experience seamless and enjoyable. I couldn’t be happier with how everything turned out. I highly recommend the team at Lexus London! Thanks again! More
by missmai21
