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Lexus of London
London, ON
3,984 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,984 reviews
November 13, 2024
It was a pleasure to work with Jillian. From our initial meeting, she was friendly, knowledgeable and easy to talk with. She had the car ready for a test drive on our first visit, and exp From our initial meeting, she was friendly, knowledgeable and easy to talk with. She had the car ready for a test drive on our first visit, and explained everything I needed to know prior to driving off the lot. There was no high pressure sales strategies. Excellent follow up to my emails and phone messages. When the sale was complete, the finishing touch was red roses with a beautiful handwritten note and a warm hug. More
by ncplumb
Employees Worked With
Other Employees :
Mara, at the Concierge desk, Chris Ouellette and Brendan Gillespie (Delivery Specialist)
November 12, 2024
Larry is very knowledgeable and helpful, we appreciate your excellent service . The demo was superb as well. your excellent service . The demo was superb as well. More
by Cathy
November 05, 2024
Gent was very helpful, knowledgeable and professional in his approach and dealings, making the whole experience easy and enjoyable. his approach and dealings, making the whole experience easy and enjoyable. More
by brickfamily
Employees Worked With
November 05, 2024
He is a really nice person and super passionate and helpful. Will come back to him next time. :) helpful. Will come back to him next time. :) More
by Mintlemon
Employees Worked With
November 05, 2024
Larry is the best Lexus seller. He is very patient and thoughtful. I will buy Lexus car again from him He is very patient and thoughtful. I will buy Lexus car again from him More
by qingyuansong9
November 05, 2024
John is a very nice person and always to help me to find the good choice in Lexus! the good choice in Lexus! More
by Elsie
November 03, 2024
Worked with Jillian and Chris Ouellette. Great people to work with. Made our purchase very easy and answered our questions and concerns right away and after-sale follow-up. Great people to work with. Made our purchase very easy and answered our questions and concerns right away and after-sale follow-up. More
by BarryBob
Employees Worked With
November 01, 2024
The sales representative was great man answered all questions, he encouraged me to buy the car questions, he encouraged me to buy the car More
by Murad.sulaiman
October 31, 2024
I brought my vehicle in for its fall check over. Peter and the team and Lexus of London did a wonderful job taking care of me and my vehicle. Peter and the team and Lexus of London did a wonderful job taking care of me and my vehicle. More
by MrJubby
Employees Worked With
October 31, 2024
Jillian was helpful, knowledgeable, supportive and so enjoyable to work with. She was truly fantastic. enjoyable to work with. She was truly fantastic. More
by Niesy
