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Lexus of London
London, ON
3,981 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,981 reviews
January 08, 2025
Excellent sales representative. Knows her product . Followed up on a regular basis. Extremely helpful and courteous in my search for a certified new vehicle. I would certainly recom Knows her product . Followed up on a regular basis. Extremely helpful and courteous in my search for a certified new vehicle. I would certainly recommend Jillian Cook to friends and family. More
by Ron
Employees Worked With
January 04, 2025
This is the second vehicle I've purchased from Lisa at Lexus of London, and I am just as happy the second time around as I was the first. Absolutely phenomenal customer service. Although there was a sligh Lexus of London, and I am just as happy the second time around as I was the first. Absolutely phenomenal customer service. Although there was a slight hiccup with the pricing, Lisa and her manager went above and beyond to remedy the issue immediately. At the end of the day I left the dealership more than satisfied with what they worked out for me. Thanks for going the extra mile for me, I look forward to saying hello during my service visits. More
by caroline
Employees Worked With
January 03, 2025
This is the third Lexus that I have purchased from this dealership. They have always being courteous and responsive while also providing me with the best pricing in south western Ontario. I dealt with Gen dealership. They have always being courteous and responsive while also providing me with the best pricing in south western Ontario. I dealt with Gentrit Raka, who was excellent. I will be sure to continue to deal with Lexus of London in any future vehicle searches I make. More
by Ralph Parry
Employees Worked With
January 03, 2025
Thank you so much for everything. Will refer all my friends come to this dealership . Will refer all my friends come to this dealership . More
by 929518808
December 31, 2024
Larry is a great dealer and gives me a lot of good deals. It’s a great time to deal with Larry in Lexus London It’s a great time to deal with Larry in Lexus London More
by mengkaishu
December 31, 2024
My overall experience was amazing! Jillian was great to work with. I feel like I made a new friend. I have dealt with Lexus of London for many years and have never been disappointed! Jillian was great to work with. I feel like I made a new friend. I have dealt with Lexus of London for many years and have never been disappointed! More
by Sally Hall
December 31, 2024
We are long time and loyal Lexus owners. For this purchase, we were helped to make the transition from Stephanie Shearsby to Jillian as our sales associate. Trust that we are getting the b For this purchase, we were helped to make the transition from Stephanie Shearsby to Jillian as our sales associate. Trust that we are getting the best deal is very important to us so the sales relationship is critical. We appreciated the balance of contact and access as needed to answer our questions. We were impressed with Jillian's knowledge but also her willingness to seek out further clarification as needed. Also, we were well treated by Chris Ouelette in finalizing the deal. We always feel like 'family' in this Lexus dealership from sales to service. More
by Jimmy
Employees Worked With
Other Employees :
Chris Ouellette
December 29, 2024
Rick was fantastic while leasing my first new vehicle! He spent so much time with me at our meeting and went through all go the whole process in great detail. I felt very confident with the decisions I He spent so much time with me at our meeting and went through all go the whole process in great detail. I felt very confident with the decisions I made and he helped guide me through all of the different options. Rick and the whole team at Lexus of London made my experience seamless! More
by ballantynejess
Employees Worked With
December 29, 2024
Excellent experience all around at Lexus of London! Gentrit Raka was excellent, he followed through on what he said he would do, he also researched answers to some of our questions until we were satisf Gentrit Raka was excellent, he followed through on what he said he would do, he also researched answers to some of our questions until we were satisfied. From beginning to end each interaction was professional and pleasant. More
by toslandfamily
Employees Worked With
