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Lexus of London
London, ON
4,466 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,466 reviews
May 29, 2026
Jillian Cook is a fantastic person. She is very knowledgeable with Lexus Products and cars in General. Always very Profession , friendly, caring for the needs of the Consumer. She is Ge She is very knowledgeable with Lexus Products and cars in General. Always very Profession , friendly, caring for the needs of the Consumer. She is Gem among Salespersons ,never trying to Sell but concentrating the value proposition. Originally , I had no intention of buying a New Vehicle but She researched & found what I was looking for , hence this purchase of 2026 Lexus 350 h. She is a very Valuable Asset to Lexus of London & Lexus of Canada. More
by Ranjit
May 29, 2026
I had a very good experience with this dealership. Friendly staff and good customer service Friendly staff and good customer service More
by yitmoy
Employees Worked With
May 26, 2026
Lisa Ali recently helped me with the purchase of our second Lexus. She was knowledgeable, kind and communication was quick and professional. It was a great purchasing experience! second Lexus. She was knowledgeable, kind and communication was quick and professional. It was a great purchasing experience! More
by N McCarthy
Employees Worked With
May 26, 2026
Excellent from start to finish. . Definitely will refer all my friends and family to Lexus of London. . Definitely will refer all my friends and family to Lexus of London. More
by kristaonthefarm
May 26, 2026
Had an awesome experience, and definitely recommend to anyone. Jillian was awesome to work with and will definitely be back. anyone. Jillian was awesome to work with and will definitely be back. More
by generallee
Employees Worked With
May 25, 2026
It good place to purchase car, it carries best service in the town, I would definitely back for next car the town, I would definitely back for next car More
by ciciymt
May 24, 2026
I had an excellent first time experience at London Ontario Lexus service of my new Lexus. Ontario Lexus service of my new Lexus. More
by waykimh
Employees Worked With
May 23, 2026
It’s very good service and new car experience with instructions. Excellent customer service. Good service and Thanks. instructions. Excellent customer service. Good service and Thanks. More
by Jason
May 23, 2026
Good service for us. It’s very helpful for us to drive and understand the new car instructions. It’s very helpful for us to drive and understand the new car instructions. More
by Tina
May 23, 2026
Extremely proffesional, courteous, efficient and thorough. I would recommend Lisa Ali as a sales rep in a heartbeat. Very pleasant experience dealing with all the staff at Lexus of London thorough. I would recommend Lisa Ali as a sales rep in a heartbeat. Very pleasant experience dealing with all the staff at Lexus of London More
by michellepoxon
