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Lexus of London
London, ON
4,435 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,435 reviews
November 28, 2023
Shanna is Outstanding! She is very approachable and detailed in letting me know the overall service process and what to expect. This is my first time at Lexus since purch She is very approachable and detailed in letting me know the overall service process and what to expect. This is my first time at Lexus since purchasing my new vehicle - I was impressed. Thank you Shanna for making the overall experience so positive! More
by SB
Employees Worked With
Sue Vincent, Shanna McQuarrie
November 27, 2023
Excellent and friendly dealership. I will definitely recommend this dealership to my family and friend if they plan to purchase new vehicle. I will definitely recommend this dealership to my family and friend if they plan to purchase new vehicle. More
by hassanalirajani
November 27, 2023
Jillian has been wonderful to work with. . From intitial contact all the way thru to delivery of the vehicle she has been attentive and caring - making sure that all intersections she was pre . From intitial contact all the way thru to delivery of the vehicle she has been attentive and caring - making sure that all intersections she was present and focused. More
by clivesf
Employees Worked With
November 27, 2023
We purchased a Lexus sedan years ago and we were very satisfied. We are leasing the RX350 while we wait for the delivery 2 plug in RX 350 vehicles. satisfied. We are leasing the RX350 while we wait for the delivery 2 plug in RX 350 vehicles. More
by brynahschneider
Employees Worked With
November 25, 2023
Larry is a careful and efficient person to work with. He explains things well in detail. He explains things well in detail. More
by Kelvin
Employees Worked With
November 24, 2023
Great dealership, easy to work with and very professional. Lisa in particular was very nice, knowledgeable and quick to respond to questions. Highly recommended! professional. Lisa in particular was very nice, knowledgeable and quick to respond to questions. Highly recommended! More
by JohnK
Employees Worked With
November 24, 2023
Dealer ship met all our needs and we were very impressed. Everyone we dealt with were friendly and helpful. Everyone we dealt with were friendly and helpful. More
by Nikki
November 24, 2023
Back end support for the front line staff has to greatly improved. The dealership has not kept with the sales volume improved. The dealership has not kept with the sales volume More
by vaidesh
Employees Worked With
Other Employees :
Jack Ji, Heather Broderick
November 23, 2023
Lexus of London "Service Dep't" is outstanding. Romeo Nissan is always professional, friendly and accommodating. The work performed on my vehicle was carried out with precision, care and attention Romeo Nissan is always professional, friendly and accommodating. The work performed on my vehicle was carried out with precision, care and attention to detail. It is evident that their technicians are skilled and dedicated to delivering top-notch service. Their transparency and willingness to communicate effectively instills a great deal of confidence in the dealership and the service team. The fact that my vehicle was returned to me in impeccable condition further demonstrates the commitment to customer care that sets their establishment apart. In addition to the technical proficiency, the courtesy and friendliness displayed by their entire Service and Parts staff contributed significantly to my positive experience. It is refreshing to encounter a team that values customer care as much as technical expertise. Shanna McQuarrie is a great addition to the Service advisor team and communicates very well. She kept me fully informed throughout this transaction. More
by Jim B
November 22, 2023
Heather was a pleasure to have as a service advisor today at the London Lexus Dealership. Everything completed for my service appointment was well explained and Heather provided me with information needed fo at the London Lexus Dealership. Everything completed for my service appointment was well explained and Heather provided me with information needed for my next appointment. I am always treated extremely well at Lexus-always leave with a good feeling. More
by jennylsaucier
Employees Worked With
Heather Broderick
