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Lexus of London
London, ON
4,088 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,088 reviews
March 11, 2023
Sue was exceptional to work with, very helpful, and explained the process clearly. On delivery day Sue went above and beyond, she picked me up at my home and brought me to the dealership to take deliv explained the process clearly. On delivery day Sue went above and beyond, she picked me up at my home and brought me to the dealership to take delivery of my vehicle. Thank you Sue for a great purchasing experience. Clarence More
by Clarence Ferguson
Employees Worked With
March 09, 2023
I just got my Lexus NX 250 3 days ago,I couldn't be happier with my experience. The entire team was incredibly positive, passionate, and professional, providing me with top-notch service throughout the happier with my experience. The entire team was incredibly positive, passionate, and professional, providing me with top-notch service throughout the entire process. Allen himself was very helpful and patient, answering all of my questions and guiding me through the buying process with ease. Their attention to detail was evident, and they indeed went above and beyond to ensure that I was completely satisfied with my purchase. I highly recommend Allen to anyone looking for a new or used car, and I would definitely return it for future purchases. More
by Frank
Employees Worked With
March 07, 2023
Jordan was great! He was very responsive and helpful and made sure things were well taken care of when I purchased my vehicle. I wouldn’t hesitate to recommend Jordan He was very responsive and helpful and made sure things were well taken care of when I purchased my vehicle. I wouldn’t hesitate to recommend Jordan and the team over at Lexus of London! Thanks again Jordan! Mark More
by Mark
Employees Worked With
Jordan Skellett
March 07, 2023
well service clarify the vehicle details patient and understanding following up with me after the visit understanding following up with me after the visit More
by Michael
March 07, 2023
Professional, knowledgeable service. Nice environment. The process is very smooth. Well done to your team. Nice environment. The process is very smooth. Well done to your team. More
by svetlana.bikov
Employees Worked With
March 07, 2023
Larry is a perfect salesperson. He is very professional, thoughtful and patient. My experience of buying a new car with his help is wonderful!!! He is very professional, thoughtful and patient. My experience of buying a new car with his help is wonderful!!! More
by chendandan920
March 07, 2023
Always greeted on arrival. Staff always cordial & above. Coffee is great as well. Comfortable sitting area. Staff always cordial & above. Coffee is great as well. Comfortable sitting area. More
by zen
Employees Worked With
March 07, 2023
Great service by Rick, made it look effortless. . I recommend this place and Rick. Thank you . I recommend this place and Rick. Thank you More
by mailaamirat
Employees Worked With
March 05, 2023
The minute we walked in we were welcomed and introduced to a sale person. Kevin was amazing. Every little thing he did was to welcome us and make us feel comfortable and at ease. Well, he did it and it wor to a sale person. Kevin was amazing. Every little thing he did was to welcome us and make us feel comfortable and at ease. Well, he did it and it worked we were happy with our purchase experience and felt like part of the family. Thank you everyone and thanks Kevin for your professionalism and welcoming. Looking forward to our future endeavours. More
by Antonio Guerra
Employees Worked With
March 01, 2023
Really impressed with the courteous, knowledgeable and presentation at Lexus of London. Well done to your team presentation at Lexus of London. Well done to your team More
by Bmac1980
Employees Worked With
