Lexus On The Park

Professional and courteous service All of my dealings with Lexus have been courteous, efficient and professionally handled of which my most recent visit was for the 18 months maintenanc All of my dealings with Lexus have been courteous, efficient and professionally handled of which my most recent visit was for the 18 months maintenance service. I was greeted by Kevin Fam who made sure all of my concerns were promptly taken care of. It was a joy dealing with Kevin and look forward to the personalized service as always. More

Service Better Than Expected I was nervous about buying my first car, which of course was my dream car and I had a lot of questions. I received a warm welcome from the whole team I was nervous about buying my first car, which of course was my dream car and I had a lot of questions. I received a warm welcome from the whole team and nothing but kindness and understanding from my salesman David. All of my questions and concerns where answered and they were able to find a deal that worked best for me. When repurchasing in future, I will certainly choose Lexus on the Park. More

Excellent and Very Respected Service I with my son Bilal Mirza went to the dealership looking for a vehicle in view of my future plans and replacing my existing Lexus IS250 model 2012. W I with my son Bilal Mirza went to the dealership looking for a vehicle in view of my future plans and replacing my existing Lexus IS250 model 2012. We both are Lexus fonder for many years, love the Lexus vehicles performance and like great sales and service. We always visit the same dealership because of the excellent and very personalized service provided by the sales executives. I salute to the excellent professionalism and a very friendly and pleasant welcome gesture presented by Benjamin Momayez in particular and also his associates during our visits at the dealer. Josie Allen is fully equipped with vehicle's knowledge explaining and demonstrating all high tech details about Lexus RX350 that I purchased and I appreciate her wonderful help. Munawar Mirza More

Extraordinary customer service experience My husband and I had the most extraordinary customer experience during our visit to purchase new vehicles from the most engaging and knowledgeable ne My husband and I had the most extraordinary customer experience during our visit to purchase new vehicles from the most engaging and knowledgeable new car sales employee. I have not experienced this kind of service ever in the past from any other car dealership! We were in the market for new vehicles but had not fully made a decision to purchase the Lexus brand. Our sales person David Lee was the most impressive car sales person I have ever had the pleasure to meet and deal with. We were immediately made to feel that we were valued customers and in this day and age that is the epitome of customer service. David was engaging, accommodating, gracious and was a gentleman. In my opinion this speaks volumes of the man as a person. The other great experience I personally had was with the Anthony Trasmundi from the Finance department. He explained the financial aspect of my transaction to purchasing my new vehicle very clearly and answered all of my questions with great patience. I did not feel rushed or pressured at any time during the transaction. He was also pleasant, friendly and engaged. These qualities are paramount in a valuable customer service experience. I am delighted beyond belief at my experience at Lexus of the Park and I strongly suggest to anyone wanting to purchase a new vehicle to walk into this dealership and experience first hand what my husband and I did. You will understand very quickly why we left purchasing not one but 2 vehicles. Thank you David and Anthony! More

Excellent Sales and Service Both Sales and Service staff demonstrate excellent professionalism and very efficient in dealing with guests. I felt very welcomed by their friendly Both Sales and Service staff demonstrate excellent professionalism and very efficient in dealing with guests. I felt very welcomed by their friendly gesture and also quick responses. More

excellent service, communication I am going to Lexus since 2013 for service on my vehicle, so far every time I got satisfactory job done , I will keep continue service as long I am I am going to Lexus since 2013 for service on my vehicle, so far every time I got satisfactory job done , I will keep continue service as long I am driving RX350 More

Hard to complain about anything. Very elegant transition from service to a loaner for the day. The work on the car was flawless and reassuring. I was never rushed nor was I ever delay Very elegant transition from service to a loaner for the day. The work on the car was flawless and reassuring. I was never rushed nor was I ever delayed. More

Well taken care of The staff at Lexus on the park always made me feel important and pays attention to my comments and opinions. Their quality of work had been more than The staff at Lexus on the park always made me feel important and pays attention to my comments and opinions. Their quality of work had been more than satisfactory over the years. More

POOR RECEPTION AND ATTENTION Poor customer focus. Waited 25 minutes, then went to find someone - overall 50 minutes. No coffee/water offered. Felt like a cog-in-a-wheel. Poor customer focus. Waited 25 minutes, then went to find someone - overall 50 minutes. No coffee/water offered. Felt like a cog-in-a-wheel. More

First Class It is always a great experience dealing with the staff at Lexus on the Park. Treatment is first class and the staff is very friendly and helpful. Even It is always a great experience dealing with the staff at Lexus on the Park. Treatment is first class and the staff is very friendly and helpful. Even though I had to return the next day to have the service department deal with warning lights that appeared after the initial service, Brian was apologetic and had the minor service done immediately. More