Lexus On The Park

Great service Kevin Fam continuously goes above and beyond in terms of providing great information and service. He is proactive, knowledgeable and very pleasant to Kevin Fam continuously goes above and beyond in terms of providing great information and service. He is proactive, knowledgeable and very pleasant to deal with. More

Best Service Ever I received a very professional and courteous service from this Lexus Centre. Abid always explains exactly what is required to be done on the service I received a very professional and courteous service from this Lexus Centre. Abid always explains exactly what is required to be done on the service call. He is very professional and humble when dealing with the customers. I like his style and charisma. More

AMAZING I just moved from the UK and went into a couple of Lexus dealerships because I liked the look of the RC350. Lexus on the Park was miles ahead of any I just moved from the UK and went into a couple of Lexus dealerships because I liked the look of the RC350. Lexus on the Park was miles ahead of any other dealership in terms of friendliness, approachability and follow through. They even followed up after I took the car with things that were to my benefit. Thanks David and the management team. More

Cheerful accommodation truly appreciated When our 2014 RX350 was stolen, we knew that we wanted to replace it with another RX350. Not surprisingly, having a vehicle stolen generates a small When our 2014 RX350 was stolen, we knew that we wanted to replace it with another RX350. Not surprisingly, having a vehicle stolen generates a small mountain of things which must be done, but this inconvenience was greatly eased by the extremely helpful sales and finance staff at Lexus on the Park. Our thanks to them. More

They followed through as promised. Bought used 2014 IS350. I live in Ottawa. Started from Autotrader. The sales experience once we agreed on price was fine. A second key missing but fou Bought used 2014 IS350. I live in Ottawa. Started from Autotrader. The sales experience once we agreed on price was fine. A second key missing but found and sent in a week as promised. I have owned 4 other Lexuses so know the brand but this is the first time I have purchased out of town. So far, well worth the effort. I got what I wanted - colours and equipment. I will probably have service there as I travel to Toronto regularly - so I expect this will be top drawer too but will be a bit more demanding given my schedule. More

Look no further Greeted by courteous staff even on a busy Saturday afternoon. Tom really went the extra mile not only to deliver the car I wanted, but also excellent Greeted by courteous staff even on a busy Saturday afternoon. Tom really went the extra mile not only to deliver the car I wanted, but also excellent customer service (including after-sales) one would expect from a Lexus dealership. Both the credit approval and the vehicle delivery were a breeze; Amy and Tom took care of everything. Will definitely recommend Lexus on the Park to friends and family. Keep up the great work! More

Phenomenal service and staff Excellent staff beginning from the sales staff Chris Lebetsis, Manager Sean Johnson, and AnthonyTrimundi, Finance Office. They were very courteous, po Excellent staff beginning from the sales staff Chris Lebetsis, Manager Sean Johnson, and AnthonyTrimundi, Finance Office. They were very courteous, polite, knowledgeable and detailed. Pleasant and accomodating staff to deal with, Kudos to your team. More

EXCELLENT ADVICE I CAME IN TO THIS DEALERSHIP EARLY ON A MONDAY MORNING (7:30AM) TO TAKE OVER A LEASE FROM A PRIVATE PARTY. I DID NOT EXPECT TO BE SERVED UNTIL 9 AM AS I CAME IN TO THIS DEALERSHIP EARLY ON A MONDAY MORNING (7:30AM) TO TAKE OVER A LEASE FROM A PRIVATE PARTY. I DID NOT EXPECT TO BE SERVED UNTIL 9 AM AS THE SALES SIDE WAS NOT OPEN AS OF YET. LUCKILY ENOUGH JOHN HAD COME IN EARLY AND I DECIDED TO ASK HIM A FEW QUESTIONS PRIOR TO THE OTHER PARTY ARRIVING. I WAS CURIOUS TO HOW A LEASE WORKED AND WHETHER I WOULD BE SAVING AS COMPARED TO NEW. JOHN HELPED PULL OUT SEVERAL FIGURES AND WORKED WITH ME TO EXPLAIN THE LEASE PROCESS AND THE PROS AND CONS OF THE LEASE I WAS TAKING OVER AS WELL HE WAS NICE ENOUGH TO DISCUSS THE VEHICLE I WAS BUYING AND ALL THE ADVANTAGES OF THE NEW HYBRID SYSTEM. ALL ALONG I WAS THINKING IN MY HEAD EVENTUALLY HE WILL BRUSH ME OFF AS I WAS NOT MAKING $ FOR HIM AS THIS WAS ONLY A LEASE TAKE OVER. HOWEVER, HE WAS EXTREMELY PATIENT WITH ME AND GUIDED ME THROUGH THE WHOLE PROCESS SMOOTHLY. DUE TO THE FACT I GOT SERVICE ABOVE AND BEYOND WHAT I HAD EXPECTED, I DECIDED TO CALL HIM BACK A FEW DAYS LATER AND ASK HIM WHETHER HE COULD WORK OUT A DEAL ON A NEW LEXUS AND POSSIBLY PAY A FEW DOLLARS MORE FOR A NEW ONE AS I WAS EXTREMELY APPRECIATIVE OF HIS HELP MY LAST VISIT IN WHICH HE DID NOT PRESSURE ME TO BUY ONE OF THE DEALERS CARS RATHER HE SAID HE WANTED AN OPPORTUNITY FOR MY FUTURE BUSINESS AT THE END OF THE LEASE. I HIGHLY RECOMMEND DEALING WITH JOHN LEE IF YOU GET A CHANCE TO VISIT THIS DEALERSHIP. SHOUT OUT TO ANTHONY AS WELL FOR THE EXCELLENT TURN AROUND TIME. I WAS ABLE TO TAKE OVER THE LEASE IN LESS THAN TWO HOURS AND PICKED UP THE CAR THAT EVENING. More

Excellent experience We found dealing with Christine Nam at this dealership to be excellent. We took an extended period of time to decide on the car and she was always wi We found dealing with Christine Nam at this dealership to be excellent. We took an extended period of time to decide on the car and she was always willing to talk to us, take us for a test drive or answer questions we had by text message. When we picked up the car Christine spent over an hour with us, showing us all of the features on the car. When we had some difficulties with syncing our phones she made inquiries and made sure our issues were resolved before we left the dealership. We found her and the entire dealership to be professional and great to deal with. In addition to all of this, we feel that we received a fair deal on the price of the car which was also nice. More

Great Experience Looking for a used rx350. Found it on autotrader and made an appointment. Came in and the car was sold before we got there. So they showed us a newer Looking for a used rx350. Found it on autotrader and made an appointment. Came in and the car was sold before we got there. So they showed us a newer model, we like it. They gave us a good price and we bought it. Love it. More