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Lexus On The Park
Toronto, ON
1,361 Reviews
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1,361 Reviews of Lexus On The Park
December 26, 2017
Very dishonest car buying experience at Lexus on the Park Summary: Lexus on the Park's prices are atleast 33% more than the fair price for a used car. If you are a first time car buyer or are bad at negotia Summary: Lexus on the Park's prices are atleast 33% more than the fair price for a used car. If you are a first time car buyer or are bad at negotiating you'll regret buying here when you realize this fact. Keep an eye on Autotrader to get competitive prices. Take someone who has already bought couple of used cars with you, or you'll lose your hard earned money for nothing. This was my first car and I found the car I was interested in at 2 places: unbranded dealership and Lexus on the Park. Lexus on the Park had the same car listed for 32.5k instead of 25k at the other dealership. I expected to pay more at this place but also expected to have a good car buying experience as well. But it turned out to be horrible once i signed the deal. Once i signed the paper, I ended up getting an appointment to pick up the car in the last 5 mins of the dealership's closing, leaving all of my questions and doubts for another day. I wasn't given the owners manual, safety standards certificate, warranty coverage and other documentation until i looked up on the internet that they should be giving it to me. I had to follow up multiple times and come in twice into the dealership just to get the correct owners manual, since Thomas Homewood wanted me to keep 2013 manual instead of the 2014 claiming the car hadn't changed, he ended up picking the manual from another car! It seemed like it was the first car he was selling since he was unaware of the all the documents that go along with the car. I had to search for all the documents on the internet and ask my friends to find out what documents I should be asking for. I would advise everyone to be very vigilant and not to let the beautiful location and beautiful cars deceive you into thinking that this place will be equivalent to the Lexus brand at all, it is just an unrelated store which has the car you want. Tom was also looking to have me accept a higher interest rate than the signed deal for the car to build my 'Canadian credit history'. I ended up finding a better auto loan rate at my local credit union, which is ridiculous since dealerships have better rates than banks. They have atleast 33% markup on the fair price of the pre owned cars but since I was a first time buyer I was sucked into their convoluted sales tactics. I would advise you to take an experienced negotiator/buyer with you, if you value your hard earned money, even if you have to pay them. Take someone with you who has bought couple of used cars themselves or be rest assured you'll be overpaying for the same car for the pleasure of buying from a good looking location and some free snacks. More
by Sorabh Garg
Employees Worked With
Sean Johnson, Thomas Homewood
December 21, 2017
Excellent Experience! I had been looking at purchasing a Lexus CUV for the past 2 years. In October of this year, I decided to visit a couple of dealerships in my area (Bu I had been looking at purchasing a Lexus CUV for the past 2 years. In October of this year, I decided to visit a couple of dealerships in my area (Burlington/Oakville/Hamilton). I met with sales staff that unfortunately did not seem to have enough time or interest(?). I got so fed up that I started looking at dealerships outside of my area. I found Lexus On The Park. My husband and I had the pleasure of dealing with Ali Brisson. She was so professional, pleasant and always happy to answer our questions. It was the end of October and a crazy busy time for all the staff; but no matter how busy Ali was, she always made us feel like we were her only customers. She found us the perfect vehicle and even got us a good deal on a trade in. We would definitely recommend Lexus On The Park. Ali and the entire team were excellent. Still haven't heard back from the other dealerships. Good thing I'm not holding my breath. More
by Barb97
Employees Worked With
Alexandrine Brisson
December 20, 2017
Great I had a great experience cause everything was so quick and easy. I had no problems at all with this dealer and it was good. I had a great experience cause everything was so quick and easy. I had no problems at all with this dealer and it was good. More
by Rathy1977
Employees Worked With
Stephen De Silva
December 20, 2017
thanks It was my first experience in buying a car from a dealership and honestly i was just getting information , but the explaining the details honestly, pa It was my first experience in buying a car from a dealership and honestly i was just getting information , but the explaining the details honestly, patiently,friendly and respectfully by one of the staff named Mr.Thomas Homwood caused to buy a car in my first day visiting that centre.At the end I appreciate Mr.Homewood and Mr.lazarovski. More
by Sasan, toro
Employees Worked With
Lazar Lazarovski, Thomas Homewood
December 19, 2017
Excellent team at Lexus On The Park! Christine was very helpful with a thorough and professional tour of the car we bought this year. She went over many features to make sure that we have Christine was very helpful with a thorough and professional tour of the car we bought this year. She went over many features to make sure that we have full comfort with all systems and controls. Well done! More
by Arnold Gilis
Employees Worked With
Christine Nam
December 18, 2017
Service provided by Asif Mirza was exemplary as always. Timely, welcoming and courteous. That goes for all the service reps I have interacted with thanks provided by Asif Mirza was exemplary as always. Timely, welcoming and courteous. That goes for all the service reps I have interacted with thanks More
by Lexus
Employees Worked With
Michellene Dominguez, Asif Mirza
December 18, 2017
Service Call This service visit was excellent from start to end. Asif was my advisor and was very helpful and knowledgeable. Two thumbs up this time around at this This service visit was excellent from start to end. Asif was my advisor and was very helpful and knowledgeable. Two thumbs up this time around at this dealership. More
by Tirewoman
Employees Worked With
Asif Mirza
December 15, 2017
THE Best Stephen De Silva and the team there make other brand dealerships look like the stereotypical used car salespeople. The sales process happens with clas Stephen De Silva and the team there make other brand dealerships look like the stereotypical used car salespeople. The sales process happens with class and everyone leaves the process with a smile and their dignity intact! And the after sales process and servicing is conducted by people that really care. While I didn’t work with Altair Baxter the GM on the sale itself he is never too far from the action to make sure all is well. Second to none overall! More
by Monty1952
Employees Worked With
Alistair Baxter, Stephen De Silva
December 15, 2017
Attentive and quick. Caring and understanding Lexus IS definitely known for their customer service and takes full responsibility for their cars and owners. They really are top notch when it comes Lexus IS definitely known for their customer service and takes full responsibility for their cars and owners. They really are top notch when it comes to accommodating the customer and flexibility across the board. Although the I was super upset with the car issue and bill, that has nothing to do with the treatment I received. Brian Mitchell was amazing - excellent person for your brand! More
by DeborahFrieberg123
Employees Worked With
Brian Mitchell
December 11, 2017
Professional and knowledge on all aspect of the product. The Service centre and Sales are very knowledgeable on Lexus product and treated customers in a very professionally. Over all the whole dealer are hi The Service centre and Sales are very knowledgeable on Lexus product and treated customers in a very professionally. Over all the whole dealer are highly recommend that you have a chance to experience the very warmed heart communication with any of their team members. Thanks. More
by Lexusbuddy138
Employees Worked With
Alistair Baxter, Trevor Armstrong, John De Sousa, Katlyn Key, David Lee, Amy Yang
