Lexus On The Park

"Lexus On The Park" Exceeded my expectations in everything! I was in the market to buy a pre-owned RX350 due to its 5-star safety ratings. I looked into Autotrader.ca and I chose a RX350 at my local Lexus deale I was in the market to buy a pre-owned RX350 due to its 5-star safety ratings. I looked into Autotrader.ca and I chose a RX350 at my local Lexus dealer (Don Valley North Lexus). I didn't like the way those guys treated me. I also felt pressure to buy the RX350 that I just test drove. I left that dealer disappointed. While surfing the web, I came across Dealerrater.ca and based on the ratings here, I decided to test drive another RX350 at Lexus on the Park. What a positive experience!!! I quickly noticed this is the dealer I would like to do business with. I am quite positive you will agree with me to choose this Lexus dealer after reading my review below: - Yin Chan was my sales consultant. Very nice, knowledgeable and polite person. I test drove a pre-owned RX350 that I had chosen from Autotrader.ca. During the test drive I noticed a rattling noise coming somewhere from the dash area and the steering column. Yin offered me to drive another RX350 to compare. When I couldn't tell where the noise source was from, Yin himself drove the car and asked me to listen to the noise. He drove the car aggressively into drove the car into every pot holes he could find to see where the noise was coming from! This clearly shows that Yin wanted to make sure I would buy a good car that doesn't have any problems. It also tells me they had nothing to hide. You often don't see such attitude from other car dealers, at least the ones I had experiences before. Anyways, I agreed that the noise was coming from the the booklet and the manuals in the glove box. -Now its offer time: I really felt that Yin did his best to get a good deal on the RX350. It took me less than 10 minutes to sign the papers! because they accepted my 14-year-old Toyota Camry at a very fair price and they also gave me additional discount on the RX350. I was going to finance the car and I agreed at the rate of 4.8% for 60 months. - Kim Shum was the financial administrator. She prepared my application. She pushed it to get 3.98% rate! Come on! I had already agreed to go ahead with 4.8%! But as you can see, these guys are professionals! They do EVERYTHING possible to help the customer happy and save the customer money. -On the delivery day: The car was ready when I arrived. It was even cleaner than before. There were few scratches on the rear passenger door when I test drove the car. On the delivery day, the scratch were gone! I think they removed it by polishing it. However, I didn't ask them to remove the scratches! I had prepared myself to live with them! Josie Allen was my delivery specialists. She is a wonderful and knowledgeable person. She patiently walks you through all the bells and the whistles of the car so that you don't have to read the operation manual yourself. In my past car buying experience, when if I purchased any car, even a new vehicle, the dealers didn't provide such a service before. I had to read the manuals myself that is very boring and time consuming. -They stand behind their cars: 2-3 days after I bought my Pre-owned RX350, I felt that the rattling noise was more noticeable from the steering wheel column. I contacted Yin and he quickly replied me back and offered his help to take a quick look. When he was convinced that the noise was from the steering wheel, he himself set up a service appointment for me. Long story short, they offered me a FREE Lexus loaner while they were working on my RX350. Guess what? They completely replaced the steering column free of charge! I just got my RX350 back and what a difference! My RX350 is 2010 but now it drives like brand new! Now, don't you think Lexus on the Park and the team that I worked with deserve a 5-star rating? Where else would you get such a service and positive experience in every level of your car-buying experience?! Thank you Lexus on the Park team! You guys proved to me that you are professionals, you stand behind your products and services, and you treat your customers with respect. Best Regards, Dr. Kaveh Momen, PhD More

Good Service Quick maintenance. It took exactly the time indicated for the service. Additional serice was required and this was brought to my attention for approva Quick maintenance. It took exactly the time indicated for the service. Additional serice was required and this was brought to my attention for approval. I will use the service again. More

Above and beyond: Mr. Fam became aware of a repair I had done that should have been covered by warranty and submitted it to Lexus Canada for reimbursement. Mr. Fam became aware of a repair I had done that should have been covered by warranty and submitted it to Lexus Canada for reimbursement. More

Very good Excellent service. Friendly and responsive, knowledgable and attentive. Good price. Well taken care of. And this purchase was my second Lexus bough Excellent service. Friendly and responsive, knowledgable and attentive. Good price. Well taken care of. And this purchase was my second Lexus bought from this dealership. I've had 10 year of great service from Lexus on the Park so far. Thank you, Carolyn Hammond More

Excellent customer service Kevin the service advisor along with Abid and Warren went above and beyond to help me and fix the issue with my car. The customer service I experience Kevin the service advisor along with Abid and Warren went above and beyond to help me and fix the issue with my car. The customer service I experienced blew me away. thank you are communicating with me every step of the way. You have a very happy customer. More

Great service professional staff Wonderful experience buying my Lexus RX 350. Chris and Sean were very nice to work with. I love my vehicle, fun and safe to drive. Wonderful experience buying my Lexus RX 350. Chris and Sean were very nice to work with. I love my vehicle, fun and safe to drive. More

Perfect service and professional staff Very friendly, helpful, negotiable with a great attitude, served me as a VIP,Picked me up and drove to the dealership from far away to get my new car Very friendly, helpful, negotiable with a great attitude, served me as a VIP,Picked me up and drove to the dealership from far away to get my new car More

Feedback The second sales representative that I ended up dealing with (Benjamin) a month after my initial test drive of the vehicle I purchased, was very helpf The second sales representative that I ended up dealing with (Benjamin) a month after my initial test drive of the vehicle I purchased, was very helpful and efficient. Benjamin made me feel empowered to negotiate and paid attention to the things I was saying. I also appreciated that Sean came out of his office and spoke with me directly so that we could expedite the process. I would also like to mention that Kim helped make the financing process smooth and efficient. On the day of delivery, Benjamin again went above and beyond by the little things he did (i.e. lexus water canisters for myself and mother). The only thing to mention that did not meet my expectations was the condition of the interior of the vehicle. I didn’t pay close attention to this at the time because someone was showing us the vehicle features, however once we left and I was showing it to a friend and it was clear that a vacuum had not been used in several areas (bird seed in the door pockets and previous owners belongings), and that the back seat was possibly missed all together when cleaning it. I look forward to dealing with this location again in the future. More

Service for my Lexus Was pleased as usual with the service of my Lexus. My past dealings with Abid Shivji was very satisfying. Extremely knowledgable and pleasant to deal Was pleased as usual with the service of my Lexus. My past dealings with Abid Shivji was very satisfying. Extremely knowledgable and pleasant to deal with. Kevin Lam was very expedient and pleasant to deal with. I would recommend these guys to anyone. Very happy with the service. More

My Experience I just finished dealing with Haskell Beale. I leased a 2013 ES350, fully loaded and my wife just leased a 2014 IS250 AWD, fully loaded. Haskell is an I just finished dealing with Haskell Beale. I leased a 2013 ES350, fully loaded and my wife just leased a 2014 IS250 AWD, fully loaded. Haskell is an absolute pleasure to deal with. I have dealt with him for many years. He is honest and tries his best to get you the best deal he can. Even during the lease term he is always available for any questions. So long as I am leasing or purchasing a Lexus I would follow Haskell wherever he is. Isaac Peck More