Koch Ford Lincoln

Ensuring customer satisfaction When the process goes well, it's easy to provide excellent customer service. It's when there are glitches that true customer service has a chance to When the process goes well, it's easy to provide excellent customer service. It's when there are glitches that true customer service has a chance to shine. It is obvious that the team at Koch cares about their customers and wants to ensure total satisfaction. Everyone I dealt with at Koch went above and beyond to keep me informed and ensure I was completely satisfied with my purchase. More

First class experience on the MKX After a year of reviewing, researching and testing out a variety of vehicles and dealerships, we were pleased to purchase our Lincoln MKX from Koch Fo After a year of reviewing, researching and testing out a variety of vehicles and dealerships, we were pleased to purchase our Lincoln MKX from Koch Ford Lincoln. Our salesman Tom Vanderweide was very patient, never "pushy" and always took our calls and visits with enthusiasm. He followed up with us throughout the year, always friendly and informative. We checked out other Lincoln dealerships and various other luxury vehicle dealerships, and were always drawn back to Koch and Tom. The atmosphere was first class each and every time (and there were a lot of times!)as was Tom's service. We highly recommend Koch, Tom and the whole first class Lincoln experience. It was a pleasure to purchase our vehicle here, and more so a pleasure to drive our MKX. More

it was the best The staff their was real friendly I will be sending my friends their Great service Dealing with Kelly the sales person was the best experiences that I The staff their was real friendly I will be sending my friends their Great service Dealing with Kelly the sales person was the best experiences that I have ever had made every thing happen Thanks to everyone their. More

Great Experience I had been looking for a new SUV as the lease on my current vehicle was almost up. I had checked out Lexus, Audi, BMW, and Lincoln. I had never owned I had been looking for a new SUV as the lease on my current vehicle was almost up. I had checked out Lexus, Audi, BMW, and Lincoln. I had never owned a Lincoln before, nor a Ford for that matter. The service and sales experience was second-to-none. Koch Lincoln has won me over, it'll be hard to go elsewhere in the future. I highly recommend. And my Lincoln MKX is a dream ride. When everybody else is chasing after Euro-style stiff sport suspension, Lincoln is still hanging on to the concept that some prefer the smooth/comfortable/luxurious ride. I have never driven a more comfortable vehicle. And it's turning heads. More

Excellent experience I must say this was the easiest purchase I have had to date with a trade in. I drove in from Innisfail to look at a truck but it was sold they had fou I must say this was the easiest purchase I have had to date with a trade in. I drove in from Innisfail to look at a truck but it was sold they had found what I was looking for at another lot. Called me at home that night and we made the deal over the phone. The salesman Jayme Fritz sent me pictures etc. so I could see the options and color of the truck. Also the Finance department was helpful in convincing me to purchase undercoating and paint protection. The experience was such that I convinced my son to purchase a new truck there as well. Thanks very much. (Tony and Carolyn Kramer). More

Great experience We were in and out in a half hour. Car picked out, paper work done. Awesome job! This is the third purchase from Koch in our family. We were in and out in a half hour. Car picked out, paper work done. Awesome job! This is the third purchase from Koch in our family. More

Easy truck purchase experience The staff made the purchasing of my new truck very pleasant and quick. They had a great selection of vehicles, the process was very smooth, and they w The staff made the purchasing of my new truck very pleasant and quick. They had a great selection of vehicles, the process was very smooth, and they were good about keeping in touch, without being over bearing. More

Fantastic team They provide the best sales experience I've had to date buying a new truck. They provided me with exactly what I wanted in a timely manner and looked They provide the best sales experience I've had to date buying a new truck. They provided me with exactly what I wanted in a timely manner and looked after every little detail More

First time adult I was very fortunate to have found Jayme at Koch Ford. He and his team worked hard to find me the model I wanted at a price I could afford. They made I was very fortunate to have found Jayme at Koch Ford. He and his team worked hard to find me the model I wanted at a price I could afford. They made it a breeze for me to drive off the lot in the vehicle I had been eyeing for months. Thank you koch ford ! More

Great service Everything was handled very well. was informed about all the features of my new vehicle I didn't know about. Everything was handled quick and everyone Everything was handled very well. was informed about all the features of my new vehicle I didn't know about. Everything was handled quick and everyone was friendly. Answered every question I had. More