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Koch Ford Lincoln

Edmonton, AB

4.8
693 Reviews
Call Dealership (780) 434-8411
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5121 Gateway Blvd NW

Edmonton, AB

T6H 5W5

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693 Reviews of Koch Ford Lincoln

December 11, 2025

It was a very disappointing experience. Over several weeks I had 4 visits with declining results. After work was done more leaks and more leaks. Disappointed to say the least and after not More

by demsco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angelena
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Dec 11, 2025 -

Koch Ford Lincoln responded

Hi Demsco — thanks for the feedback. We're sorry for the repeated issues and the inconvenience with the loaner. This isn’t the experience we want for our customers. If you'd like to add more details about your visit, contact our service manager at daveuh@kochford.com. Hopefully, we can make things right. .

December 04, 2025

Good customer service from Angy who explained to me what was the issue with my car and kept me update in time. She is amazing and does an incredible job. More

by Benjamin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Kolesnikoff
Report | Print
November 26, 2025

Great service, they are flexible and effective! I was bringing the pickup to Quebec and everything went fine! More

by stephane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley
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November 22, 2025

Appreciated the quick turnaround and hassle-free trade in value we got at the dealership. Lucas and Nav were great to deal with and we enjoyed our experience at Koch! More

by The Millers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas in Sales and Nav in Finance , Jeremy Koch, Phil Nguyen
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November 14, 2025

The team is so friendly and always eager to lend a hand! The value you get for the service is absolutely worth it! More

by Jesant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ewen,Ash
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November 08, 2025

They manage to assist me for the ford focus service and it went well and the place is nice More

by Butchf1157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thearn Taylor
Report | Print
November 08, 2025

Great service. I'm always taken care of and I never have any worries that they won't do a great job on my vehicle. More

by Cman987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Koch, Tim Heinze, Brenda Radjo, Patrick Watson, Mitchell Kolesnikoff, Community Manager, Phil Nguyen
Report | Print
October 25, 2025

This is the best dealership in the city. They have the best customer service and care about their client satisfaction. More

by Aimee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Moreno
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October 22, 2025

Angelena warmly welcomes me every visit and easily answers my many questions. I had a flat tire and needed to swap out to my winter tires asap; despite a loaded schedule, the service department made i More

by Carla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelena
Report | Print
October 01, 2025

Excellent knowledge and assistance provided by Andreas and Phil in helping me find and purchase the right vehicle for me. No hesitation in recommending Koch Ford Lincoln and these two gentlemen! More

by bn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Phil, Sales Manager and Andreas Salesman, Community Manager
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