Kingscross Hyundai

I have visited the service center today (14 Feb 2020) for an issue which i was facing since i purchased my car (Jan 2019). The issue is related to the driver side window, which makes a growling sound when i an issue which i was facing since i purchased my car (Jan 2019). The issue is related to the driver side window, which makes a growling sound when it goes up and down only in winter. I have visited service center several time and each time they did their max to fix it by applying new solutions. And they suggested me that may be its because of the cold. I was also thinking the same reason. I just ignored the sound for the 2019 winter but when this year winter (2020) started i faced the same issue. After several visits they replaced the window motor which i was pointing out from the starting of this issue. But even after this work the motor sound was fixed but i was experiencing a scratching sound of glass when it goes up and down. Today i visited again and they found out that the screw got loosened or not tightened enough. I agreed to fix it and they have done a good job. When i was about to leave the center i have noticed that one of my AC vent leg is misplaced which can be put back inside the slot. I tried myself to fix it but it was difficult and i don't need to screw it up. I have informed my service advisor Mr. Kaleem and he asked a technician to take a look at it. I was surprised that without touching it the technician said its broken and need to replace the full vent. And i was keep saying that it can be put back to the slot but i don't want to break it by doing myself. However, he already made a conclusion that it need to get replaced. After some discussions i was not planned to replace it and I left the center without fixing it and parked my car on the street. This time i tried to fix it by myself and i was prepared for the damage whatever going to happen. Fortunately, the vent got fixed by myself. So, i believe that the several visits which I made for one issue which i had with the driver side window could have been fixed if the technicians have shown minimum involvement in their work. I suggest that Kingcross Hyundai services should take some time to train your technicians on work ethics. I am only satisfied with the experience with my service advisor Mr. Kaleem. More

Perfect Service as always. Inside and outside of the car a lot more cleaner than how I left it wouldn’t go to any other place. a lot more cleaner than how I left it wouldn’t go to any other place. More

Excellent service quality . Ivan was the best sales person that I have ever meet before. Already bought several cars from him of these years. Still helpful, friendly and profes . Ivan was the best sales person that I have ever meet before. Already bought several cars from him of these years. Still helpful, friendly and professional. More

I purchased a new Ultra Palisade in October 2019 last year which included the trade-in of my existing vehicle. However, they were not able to deliver the new Palisade until February 2020 but they sti year which included the trade-in of my existing vehicle. However, they were not able to deliver the new Palisade until February 2020 but they still honoured the trade-in value that was agreed back in October notwithstanding I had driven the trade-in for almost an additional 5 months. I was very impressed how they handled the whole Situation especially since the delivery delay was completely out of their control. More

Super helpful putting me in my new Veloster! Excited to get on the road. Thanks to Farid and Raymond for all their help!! Wish me luck! get on the road. Thanks to Farid and Raymond for all their help!! Wish me luck! More

Great Service Great service as always! The people at Hyundai Kingcross service know exactly what my car needs. One of the best things about getting a service, is I Great service as always! The people at Hyundai Kingcross service know exactly what my car needs. One of the best things about getting a service, is I get a car wash at the end! More

Reliable service Good customer service, Edwin is always efficient in getting me in and out in the time mentioned. Quality of work was good. Always appreciate the car Good customer service, Edwin is always efficient in getting me in and out in the time mentioned. Quality of work was good. Always appreciate the car washes. More

He was very friendly and informed when answering all of our questions. We received great service from him and it was a good customer service experience our questions. We received great service from him and it was a good customer service experience More

Bought a new car Had such a positive experience dealing with Ivan while buying my 2019 Kona. He was very helpful and knowledgeable and professional. Love my new car bu Had such a positive experience dealing with Ivan while buying my 2019 Kona. He was very helpful and knowledgeable and professional. Love my new car but am still learning every day as has so many advanced features. Thanks again Ivan Wu for all your help Also a shout out to Edwin from service for sending us to Ivan. Kudos guys. More

Professional, understanding and empathetic service I would like to take this opportunity to inform you of my recent positive experience with the service Manager from Kingscross Hyunday, Edwin Ho. He wa I would like to take this opportunity to inform you of my recent positive experience with the service Manager from Kingscross Hyunday, Edwin Ho. He was always patient in my service requests for both of my Elantras offering the best service anyone can hope for. Recently I had a short block issue with my 2015 Elantra. Edwin assisted with the issue with professional approach explaining all of the possible solutions and implications. After a few short calls he not only assisted to have the short block replaced as Hyunday approved, but also offered a vehicle while the service was provided. This is not the only time that Edwin Ho and associates from Hyunday Kingscross in Scarborough, offer professional assistance but go the extra mile to offer it. This has renewed my loyal customer appreciation and makes me a happy customer for the knowledgeable, patient and understanding effort Edwin provided. Truly appreciated the efforts to make me a continued Hyunday believer. Luciano Di Paolo. More