Kia of St. Catharines

Service Rep & Manager Very Rude Contacted this dealership after I established with Kia Canada (after 40 mins. on hold) that there was a warranty Extension on the Airbag fault I had, Contacted this dealership after I established with Kia Canada (after 40 mins. on hold) that there was a warranty Extension on the Airbag fault I had, and got lots of information including an incident # and fault #. When I called, the person I spoke to was rude and dismissive and refused to take any of the information I offered about the fault or my contact with Kia Canada. He just insisted they would have to do a diagnostic first which he told me was for 3 pm Friday. My wife took the car and was told the appointment was for 9 am and when she called me, he argued on the phone with me. Then I spent another half hour with him and his boss going over the problem again and again until they finally agreed to do the work under the warranty extension. This was after the boss refused and told me it would be $700. More

Great. I was treated very well. All questions were answered promptly. I have nothing negative to say about my experience. Adam was always on time and did I was treated very well. All questions were answered promptly. I have nothing negative to say about my experience. Adam was always on time and did not keep me waiting.. More

Great service Kia of St Catherine's were very helpful in my search for a kia Stinger. Crystal, in particular was attentive and followed up with me in a way that was Kia of St Catherine's were very helpful in my search for a kia Stinger. Crystal, in particular was attentive and followed up with me in a way that was not over bearing. She tried hard to get me the price I wanted and I was very happy with her service. Highly recommend this dealership. More

Sedona Sam And shirley were amazing sam made sure he gave us the best deal and took all the time to explain every to us, i would recommend this dealer to any Sam And shirley were amazing sam made sure he gave us the best deal and took all the time to explain every to us, i would recommend this dealer to any one More

Not the greatest I contacted kia to look at sorrento and was put in contsct with gary who was really nice at first. But we couldnt agree on a fair price so i ended up I contacted kia to look at sorrento and was put in contsct with gary who was really nice at first. But we couldnt agree on a fair price so i ended up walking away from deal and when i did that gary changed. Contacting him to get deposit back i couldnt reach him. So i went in and he was so rude to me treated me like garbage. I will never buy from your dealership and im happy to let you know im driving 2019 sedona now not purchased from you lot.also should add i have never had to chase people down to get answers on mu fiancing or what going on leaving couple messages before return call. More

Worst Experiece Ever We purchased a Car on Saturday and Monday they called and said they couldn’t, honour the deal. Sales Manager made Sales Rep call. Called Finance mana We purchased a Car on Saturday and Monday they called and said they couldn’t, honour the deal. Sales Manager made Sales Rep call. Called Finance manager a week later after they didn’t return down payment and got the old I don’t know anything about it. This is not a dealership you want to buy from. More

"Toronto to Kia of St. Catharine was worth the trip " Great experience, very professional staff who ensured we were completely satisfied with the vehicle before finalizing the purchase excellent service t Great experience, very professional staff who ensured we were completely satisfied with the vehicle before finalizing the purchase excellent service thanks again to Sam, Ernie, Lisa and the service team who got our vehicle ready for pickup. More

Love my new Kia Forte! Great service, friendly and knowledgeable. Gary showed me all the ins and outs of my new car. It drives so smooth, I Love my Forte! Great service, friendly and knowledgeable. Gary showed me all the ins and outs of my new car. It drives so smooth, I Love my Forte! More

Bsd service Purchase the car Kia Soul from Kia St Catharines. Absolutely the worst customer service I've ever received. Would never step foot in that place ever a Purchase the car Kia Soul from Kia St Catharines. Absolutely the worst customer service I've ever received. Would never step foot in that place ever again. I got treated like a number not a customer brought my service to Kia of Niagara and received 10 out of 10 service where I got treated like a customer not a number More

Wow talk about making our purchase easy! Cam and Ernie made it so easy! We got into and accident with our sorento.recentclty. so we contacted cam and ernie to see what could be done since our Cam and Ernie made it so easy! We got into and accident with our sorento.recentclty. so we contacted cam and ernie to see what could be done since our sorento was only 6 month old. We did have pros and cons on the sorento. They invited us in the next day and sat my wife and I down . They listen to our needs and suggested an 2019 kia sportage with all wheel drive. I asked do we really need to spend the extra on the ex model with heated steering wheel and blind spot reminder along wheel all wheel drive I'm telling you it's well worth it. After our first really snow storm yesterday and driving in it for work. I said this is worth every penny spent. Cam and ernie definetly know what they are talking about. They care for the consumer from the time you walking to the follow ups. They are not pressured sales people Thank You for all you have done for us by in Byy putting us in the right SUV. .. .so next time you need a proper vehicle new or used please do yourself a fouvor contact cam and ernie you wont go wrong Mike Perron Welland More