Kia of St. Catharines

SAM OUR SALES REP EXPLAINED THE KIA SORRENTO AND HOW TO OPERATE THE VEHICLES MANY WONDERFUL FEATURES. SAM WAS FAST, EFFICIENT, AND EXTREMELY KNOWLEDGEABLE WITH THE PURCHASE AND ABOUT THE KIA SORRENTO AND OPERATE THE VEHICLES MANY WONDERFUL FEATURES. SAM WAS FAST, EFFICIENT, AND EXTREMELY KNOWLEDGEABLE WITH THE PURCHASE AND ABOUT THE KIA SORRENTO AND A PLEASURE TO DO BUSINESS WITH. SAM NEVER PRESSURED US AND HIS EASY GOING HONEST PERSONALITY AND HIS LOVE OF THE KIAS MADE US FEEL WE WERE WELL TAKEN CARE OF, SAM IS A CREDIT TO ST CATHERINE'S KIA DEALERSHIP. WE WILL BE RECOMMENDING HIM TO OUR FRIENDS AND FAMILY FOR FUTURE KIA PURCHASES. NAV THE SALES MANAGER OF ST CATHERINE'S KIA CALLED US SEVERAL TIMES TO FOLLOW UP WITH OUR PURCHASE MAKING SURE THAT AS FIRST TIME KIA PURCHASER WE WERE SATISFIED WITH THE WAY THE SALES TRANSACTION, PICK UP DATE AND THE ADDITIONAL FEATURES WERE INSTALLED TO OUR SATISFACTION. NAV WAS PLEASANT, KNOWLEDGEABLE AND GOT THINGS DONE IN A TIMELY MANNER HE WANTED US TO BE HAPPY AND WE SURE ARE ! WE WOULD DEFIANTLY COME BACK FOR ANOTHER KIA FROM THE ST CATHERINE'S KIA DEALERSHIP IN THE FUTURE! More

Horrible customer service, mechanics that misdiagnosed things and can't find issues when another shop could. Abrasive personalities and a mechanic who clearly doesn't know how to deal with people cause h things and can't find issues when another shop could. Abrasive personalities and a mechanic who clearly doesn't know how to deal with people cause he tried to call on a fight! ! Stay far far away from this place..... Just a matter of time before they get bought out once again! ! More

I was contacted by salesperson Feisel by phone earlier this morning and was told that I'd be able to purchase a 2011 Kia Optima for $170/bi-weekly payments. My wife and I had previously met with Feisel a this morning and was told that I'd be able to purchase a 2011 Kia Optima for $170/bi-weekly payments. My wife and I had previously met with Feisel a few weeks earlier during which time we had discussed all the details of our trade-in vehicle and finances. At the time we also made it clear to Feisel we could only afford a maximum of $160/bi-weekly payments on the new vehicle. Subsequent to Feisel's phone call - my wife and I decided we could afford the $170/bi-weekly payments Feisel had offered, so we drove from Welland to St. Catharines to work out a deal. Upon our arrival, Feisel informed us he'd "forgotten" to calculate the amount to include our trade-in vehicle (and the outstanding amount still owed on the vehicle). After talking with his sales manager, he then informed us the amount of the new vehicle was $186/bi-weekly. My wife and I walked out of the dealership immediately after feeling as though we'd baited and switched with a promise of a lower price over the phone and then a higher price upon visiting the dealership. More