Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Kia of St. Catharines
St. Catharines, ON
135 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
135 Reviews of Kia of St. Catharines
January 22, 2018
Kia Rio 2018 Catered to all my requests. Happy with the experience. Got a great deal. Would recommend visiting this dealership, even if they are out of town for yo Catered to all my requests. Happy with the experience. Got a great deal. Would recommend visiting this dealership, even if they are out of town for you. More
by Micah
Employees Worked With
Sam Mandil
November 18, 2017
2018 Forte LX plus I was going to bid on Sun Media Auction for Kia Forte. Prior to bidding I attended dealership and spoke with Jose Giraldo who was more than accomadat I was going to bid on Sun Media Auction for Kia Forte. Prior to bidding I attended dealership and spoke with Jose Giraldo who was more than accomadating in answering my questions about the vehicle. I won bid on vehicle and picked up this week.. I then dealt with the Mgr. Cam Sacco and Financial Service Mgr. Ernie Gonzalez. Both were very friendly and helpful in solving some minor issues that arose during purchase. I concluded the purchase of the car with Jose Giraldo and my overall experience the entire staff as above was exceptional. I hope that my positive experience continues in the future. More
by Brian22
Employees Worked With
Jose Giraldo, Cam Sacco, Ernie Gonzalez
September 14, 2017
2018 Kia Sedona Amazing sales rep: Sam. Awesome service. I was away while Sam was actively looking for the vehicle I wanted and anytime I had a question, he provided Amazing sales rep: Sam. Awesome service. I was away while Sam was actively looking for the vehicle I wanted and anytime I had a question, he provided his cell to text, he responded within minutes. Love my van and would recommend to anyone! Sam was awesome. When Sam was not available, Ernie was there taking care of me and answering questions. They were both amazing! More
by Michelle95
Employees Worked With
OSAMA Adam
August 01, 2017
Exceptional Service! I went with my husband do find a new family vehicle. We dealt with Sam. He went above and beyond what I expected from any salesman at a car dealership I went with my husband do find a new family vehicle. We dealt with Sam. He went above and beyond what I expected from any salesman at a car dealership to do. Got us the perfect car for us and at a price we could agree on. They were even able to get it to us the next day for a family vacation. If that isn't exceptional I don't know what is. From start to finish it was a great buying experience. I will go there again hands down for our next vehicle purchase and will recommend to anybody in the market for a new or used vehicle. More
by Mfick86
Employees Worked With
Osama (Sam) Adam, Sam Mandil, Ernie Gonzalez
July 20, 2017
Sèevice department Kià of St Catharines has a service department that is second to none. The staff are knowledge, friendly ànd are willing to go the extra mile to hel Kià of St Catharines has a service department that is second to none. The staff are knowledge, friendly ànd are willing to go the extra mile to help a customer with their problem. I have had my car serviced there since new and will continue to deal with them long after my warranty runs out. We'll done kia of St. Catharines. More
by RONBO J
Employees Worked With
Naji
July 07, 2017
Get played like a fool Sure, the sales guy is super friendly but there is nothing that can make up for the facts. I was put to test drive a Soul 2.0 and that is what I conf Sure, the sales guy is super friendly but there is nothing that can make up for the facts. I was put to test drive a Soul 2.0 and that is what I confirmed with management that I was buying since the car was located in a diferent dealership. I was not the principal driver for the first 3 months so I noticed too late that they gave me a 1.6! Huge diference! I fully blame myself for over trusting and that is the fact: Buyer be aware, Kia of St Catharines is not trust-worthy! Specially the manager: Cam Sacco My response to your reply: Listen here Cam, nothing will change the fact that you had me test drive a 2.0 and then sold me a 1.6 after I asked you twice to confirm that the car I was putting a $500 down payment on was a 2.0 I don't care much if it was an EX, a LX or a FX for that matter, you were NOT honest with me. The car was in a different city so I wasn't able to see it or any paperwork for it and without the down payment you were not going to bring it to St. Catharines. So I trusted you, and I blame myself for being the fool! Now, each time I drive up the escarpment on my way to work, I curse! The car You gave me to test drive could handle the slope easealy but now I have to through it down to 3rd just to keep up. You obviously know who I am, my distaste is so great that I haven't even had the stomach to return to your dealership to demand the tent I purchased and you NEVER delivered! More
by Jules
Employees Worked With
Cam Sacco, Sam Mandil
June 27, 2017
Great service and staff This has always worked out to be an affordable solution for a well built car. This is our second Kia Soul we have purchased through trade in. We have This has always worked out to be an affordable solution for a well built car. This is our second Kia Soul we have purchased through trade in. We have never had any problems with Kia, everyone is friendly and we love our cars, plain and simple. More
by adrianchoj
Employees Worked With
Sam & Ernie
June 19, 2017
No pressure and just amazing deal Me and my girlfriend visited 5 to 6 dealership to see whats out there and get some idea about different cars. It is my first new car so i wanted it t Me and my girlfriend visited 5 to 6 dealership to see whats out there and get some idea about different cars. It is my first new car so i wanted it to be right. When I walked into the dealership, a salesman approached me with enthusiasm. He asked about what I wanted out of a car and what kind of things I hope to achieve with next vehicle. We talked a bit and he brought out the exact car trim that we were most interested in. He explained major features about the car and what I can do with it. Overall i was impressed by what he showed me. He asked if we wanted to go for a ride which we said no not today. He nodded and directed us back to his table. He puts the car back and returned to discussing pricing. A few days later he emailed me and asked me if I had any other concerns. We went back and forth about price and he would always respond with enthusiasm and honesty. i called him many times to make sure all was well and price was within my budget. He did it no pressure. He sold me on things that i actually wanted and it was an amazing experience. More
by PhilipCoral
Employees Worked With
Jo
June 12, 2017
Worst Experience My partner and I lease 2 vehicles so every 18 months we get something new. I had a Kia Rio with all the bells and whistles and decided to return the l My partner and I lease 2 vehicles so every 18 months we get something new. I had a Kia Rio with all the bells and whistles and decided to return the lease a few months early so we could get an electric Kia Soul. We paid the lease out in FULL, returned the vehicles under the km allowance, and put brand new tires on the car an hour before giving it back to the dealership. Kia decided to charge us a $400 fee for returning the car early. It is absolutely criminal. They were paid in full for the lease and are now able to sell the car earlier than expected because we gave the car back to them. We were so disappointed and their customer service was so weak that we decided to cancel the Kia Soul deal and are now proudly driving our Mazda CX-3. Don't waste your time with this dealership - they are out to gouge and take your money wherever possible. More
by PurplePanda
Employees Worked With
St. Catharines Dealership
June 09, 2017
What a complete let down. This place and the employees are a joke. They promised to have the car I bought detailed and have the scratches on it touched up and promised it would This place and the employees are a joke. They promised to have the car I bought detailed and have the scratches on it touched up and promised it would look like new. To my surprise I was told to get my car undetailed and I would have to return in a few weeks to have that done, very strange. I was having some additions added so thought maybe that was the reason. Nope so I waited, called multiple times asking when I could have this done and was given the run around and every excuse in the book from they don't have the paint yet to the loaner car that they would have been giving me was smashed up, other excuses were that they didn't have any loaner cars etc... you get the picture. I've been waiting for weeks now and am frustrated. So I finally get it in to have this done and was now told that they can't fix the scratches that they had agreed to because the guy that does that just up and quit. I'm tired of hearing their excuses for not providing me with the services that I was promised and as much as I love my car I'm severely unsatisfied with the service I've received and the way I've been treated as a customer. I know I will not be returning to this location when it comes to buying my next vehicle. More
by Cargirl8905
Employees Worked With
Can, Shirley, Chris
